#Taylorism

[mostlysignssomeportents]

Wellness surveillance makes workers unwell

I'm on tour with my new, nationally bestselling novel The Bezzle! Catch me in TORONTO on Mar 22, then with LAURA POITRAS in NYC on Mar 24, then Anaheim, and more!

"National conversation" sounds like one of those meaningless buzzphrases – until you live through one. The first one I really participated in actively was the national conversation – the global conversation – about privacy following the Snowden revelations.

This all went down when my daughter was five, and as my wife and I talked about the news, our kid naturally grew curious about it. I had to literally "explain like I'm five" global mass surveillance:

https://locusmag.com/2014/05/cory-doctorow-how-to-talk-to-your-children-about-mass-surveillance/

But parenting is a two-way street, so even as I was explaining surveillance to my kid, my own experiences raising a child changed how I thought about surveillance. Obviously I knew about many of the harms that surveillance brings, but parenting helped me viscerally appreciate one of the least-discussed, most important aspects of being watched: how it compromises being your authentic self:

https://www.theguardian.com/technology/blog/2014/may/09/cybersecurity-begins-with-integrity-not-surveillance

As I wrote then:

There are times when she is working right at the limits of her abilities – drawing or dancing or writing or singing or building – and she catches me watching her and gets this look of mingled embarrassment and exasperation, and then she changes back to some task where she has more mastery. No one – not even a small child – likes to look foolish in front of other people.

Learning, growth, and fulfillment all require a zone of privacy, a time and place where we are not observed. Far from making us accountable, continuous, fine-grained surveillance by authority figures just scares us into living a cramped, inauthentic version of ourselves, where growth is all but impossible. Others have observed the role this plays in right-wing culture war bullshit: "an armed society is a polite society" is code for "people who make me feel uncomfortable just by existing should be terrorized into hiding their authentic selves from me." The point of Don't Say Gay laws and anti-trans bills isn't to eliminate gender nonconformity – it's to drive it into hiding.

Given all this, it's no surprise that workers who face workplace surveillance in the name of "wellness" feel unwell as a result:

https://www.ifow.org/publications/what-impact-does-exposure-to-workplace-technologies-have-on-workers-quality-of-life-briefing-paper

As the Future of Work Institute found in its study, some technologies – systems that make it easier to collaborate and communicate with colleagues – increase workers' sense of wellbeing. But wearables and AI tools make workers feel significantly worse:

https://assets-global.website-files.com/64d5f73a7fc5e8a240310c4d/65eef23e188fb988d1f19e58_Tech%20Exposure%20and%20Worker%20Wellbeing%20-%20Full%20WP%20-%20Final.pdf

Workers who reported these negative feelings confirmed that these tools make them feel "monitored." I mean, of course they do. Even where these tools are nominally designed to help you do your job better, they're also explicitly designed to help your boss keep track of you from moment to moment. As Brandon Vigliarolo writes for The Register, these are the same bosses who have been boasting to their investors about their plans to fire their workers and replace them with AI:

https://www.theregister.com/2024/03/14/advanced_workplace_tech_study/

"Bossware" is a key example of the shitty rainbow of "disciplinary technology," tools that exist to take away human agency by making it easier to surveil and control its users:

https://pluralistic.net/2020/07/01/bossware/#bossware

Bossware is one of the stages of the Shitty Technology Adoption Curve: the process by which abusive and immiserating technologies progress up the privilege gradient as their proponents refine and normalize dystopian technologies in order to impose them on wider and wider audiences:

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

The kinds of metrics that bossware gathers might be useful to workers, but only if the workers get to decide when, whether and how to share that data with other people. Microsoft Office helps you catch typos by underlining words its dictionary doesn't recognize; the cloud-based, "AI-powered" Office365 tells your boss that you're the 11th-worst speller in your division and uses "sentiment analysis" to predict whether you are likely to cause trouble:

https://pluralistic.net/2022/08/21/great-taylors-ghost/#solidarity-or-bust

Two hundred years ago, Luddites rose up against machines. Contrary to the ahistorical libel you've heard, the Luddites weren't angry or frightened of machines – they were angry at the machines' owners. They understood – correctly – that the purpose of a machine "so easy a child could use it" was to fire skilled adult workers and replace them with kidnapped, indentured Napoleonic War orphans who could be maimed and killed on the job without consequence:

https://pluralistic.net/2023/03/12/gig-work-is-the-opposite-of-steampunk/

A hundred years ago, the "Taylorites" picked up where those mill owners left off: choreographing workers' movements to the finest degree in a pseudoscientific effort to produce a kind of kabuki of boss-pleasing robotic efficiency. The new, AI-based Taylorism goes even further, allowing bosses to automatically blacklist gig workers who refuse to cross picket-lines, monitor "self-employed" call center operators in their own homes, and monitor the eyeballs of Amazon drivers:

https://pluralistic.net/2023/04/12/algorithmic-wage-discrimination/#fishers-of-men

AI-based monitoring technologies dock workers' wages, suspend them, and even fire them, and when workers object, they're stuck arguing with a chatbot that is the apotheosis of Computer Says No:

https://pluralistic.net/2024/01/11/robots-stole-my-jerb/#computer-says-no

There's plenty of research about AI successfully "augmenting" workers, making them more productive and I'm the last person to say that automation can't help you get more done:

https://www.ibm.com/thought-leadership/institute-business-value/en-us/report/augmented-workforce

But without understanding how AI augments class warfare – disciplining workers with a scale, speed and granularity beyond the sadistic fantasies of even the most micromanaging asshole boss – this research is meaningless.

The irony of bosses imposing monitoring to improve "wellness" and stave off "burnout" is that nothing is more exhausting, more immiserating, more infuriating than being continuously watched and judged.

Name your price for 18 of my DRM-free ebooks and support the Electronic Frontier Foundation with the Humble Cory Doctorow Bundle.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/03/15/wellness-taylorism/#sick-of-spying

Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg

CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en

#pluralistic #surveillance #workplace surveillance #disciplinary technology #bossware #taylorism #ai #automation unemployment #wellness #health #labor #parenting #luddism

[racefortheironthrone]

If management finds a way to automate jobs during a strike, is that scabbing?

Peripherally.

The automation itself is more part of the general category of management strategies to restructure workflow and production methods in order to reduce the need for, and thus the power of, labor. This dates back to the origins of Taylorism itself in the 1890s as an effort to “steal the brains from underneath the cap of labor” and through to the emergence of Human Relations and Industrial Psychology in the early 20th century as a means to better control workers. So I think you could see in as essentially equivalent to classic speed-up and stretch-out efforts to maintain production at as low a cost as possible during a strike, and thus break the union.

However, the dirty truth of automation is that there is no clean way to fully substitute machinery for labor. Due to the inherent limitations of technology at any stage of development, you need labor to repair and maintain and monitor automated systems, you need labor to install and operate the machines, you need labor to design and program and manufacture the machines. (This is one reason why the job-killing predictions around automation often fall flat, because the supposedly superior new technology often requires a significant increase in human labor to service the new technology when it breaks. For example, this is why automation in fast food has proven to be so difficult and partial than expected: it turns out that self-checkout machines are actually very expensive to operate in terms of skilled manpower.) And to the extent that a given automation contract or project is being undertaken during a strike in order to break that strike, that’s absolutely scabbing.

#labor #labor history #trade unions #unions #strikes #automation #Taylorism #political economy #economic history #scabbing #labor studies

[beompersona]

the tortured poets departments by Taylor Swift (2024)

#ttpd #the tortured poets department #taylor swift #taylorism #aesthetic

[gaypleasantview]

help the new blank space is so 😭😭 THERES LIKE BARELY ANY EMOTION TO IT WHYYYY

#taylorism #ramblings #non sims

[eco-situationism]

In his book Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century, Marxist political economist Harry Braverman described Taylorism this way:

"Scientific management, so-called, is an attempt to apply the methods of science to the increasingly complex problems of the control of labor in rapidly growing capitalist enterprises. It lacks the characteristics of a true science because its assumptions reflect nothing more than the outlook of the capitalist with regard to the conditions of production. It starts, despite occasional protestations to the contrary, not from the human point of view but from the capitalist point of view, from the point of view of the management of a refractory work force in a setting of antagonistic social relations. It does not attempt to discover and confront the cause of this condition, but accepts it as an inexorable given, a 'natural' condition. It investigates not labor in general, but the adaptation of labor to the needs of capital."

Braverman adds that Taylorism is not a “science of work,” as its proponents often claimed. It is the “science of the management of others’ work under capitalist conditions. It is not the ‘best way’ to do work ‘in general’ that Taylor was seeking . . . but an answer to the specific problem of how best to control alienated labor — that is to say, labor power that is bought and sold.”

#alienation #anti capitalism #taylorism #jacobin

[teachanarchy]

Watch "Is Productivity Killing Us?" on YouTube

#work #productivity #capitalism #pierre bourdieu #john zerzan #david graeber #economics #us history #fordism #taylorism #neoliberalism #corporations #poverty #Youtube

[a-frog-in-a-bog]

#anti taylor swift

[mostly-funnytwittertweets]

#taylor swift #music #twitter #tweets #tweet #meme #memes #funny #lol

[randomfansstuff]

crying

#misha collins #taylor swift #twitter #supernatural

[uchihaculture]

#one piece #jujutsu kaisen #bungou stray dogs #naruto #good omens #satosugu #vashwood #zosan #soukoku #sasusaku #destiel #bakudeku #makoharu #gruvia #inuyasha #genshin impact #barbie #taylor swift #red white and royal blue

[hollowboobtheory]

really? another album? didn't she just make one??

#beck rambles #anti taylor swift #not really but i don't feel like getting my head on a pike right now

[rythyme]

hey everyone it's been 15 years since twilight. taylor lautner is married to taylor lautner. robert pattinson is a fucking bird. and kristen stewart is doing the dykiest photoshoot imaginable for a rolling stone magazine cover.

#tbh i feel like this fits with all of their 15 year plans at the time #twilight #kristen stewart #robert pattinson #theo.txt #taylor lautner

[mens-rights-activia]

#meme #taylor swift

[gaypleasantview]

SLUT TAYLOR'S VERSION GIRLIES WE WON

#idk who im talking to im alone here #but im so happy #taylorism #non sims #ramblings

[iridessence]

rich people are so boring. Private jets for intra-US travel? if i was a multimillionaire I’d have my own old timey gilded train car and take my sweet ass time going everywhere. sorry, you won’t see my ass for 5-7 business days while I’m going through the mountains with no cell service but a well paid private chef that specializes in gluten free cuisine, bye

#Taylor swift #is boring af on all fronts #every single one #text post

[paper-mario-wiki]

i love to make fun of notorious white woman Taylor Swift and all of her embarrassing attempts to appear deeper than a plate of soup.

#text #random thought #taylor swift