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mostlysignssomeportents · 2 months

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Google reneged on the monopolistic bargain

I'm on tour with my new novel The Bezzle! Catch me TONIGHT in SALT LAKE CITY (Feb 21, Weller Book Works) and TOMORROW in SAN DIEGO (Feb 22, Mysterious Galaxy). After that, it's LA, Seattle, Portland, Phoenix and more!

A funny thing happened on the way to the enshittocene: Google – which astonished the world when it reinvented search, blowing Altavista and Yahoo out of the water with a search tool that seemed magic – suddenly turned into a pile of shit.

Google's search results are terrible. The top of the page is dominated by spam, scams, and ads. A surprising number of those ads are scams. Sometimes, these are high-stakes scams played out by well-resourced adversaries who stand to make a fortune by tricking Google:

https://www.nbcnews.com/tech/tech-news/phone-numbers-airlines-listed-google-directed-scammers-rcna94766

But often these scams are perpetrated by petty grifters who are making a couple bucks at this. These aren't hyper-resourced, sophisticated attackers. They're the SEO equivalent of script kiddies, and they're running circles around Google:

https://pluralistic.net/2023/02/24/passive-income/#swiss-cheese-security

Google search is empirically worsening. The SEO industry spends every hour that god sends trying to figure out how to sleaze their way to the top of the search results, and even if Google defeats 99% of these attempts, the 1% that squeak through end up dominating the results page for any consequential query:

https://downloads.webis.de/publications/papers/bevendorff_2024a.pdf

Google insists that this isn't true, and if it is true, it's not their fault because the bad guys out there are so numerous, dedicated and inventive that Google can't help but be overwhelmed by them:

https://searchengineland.com/is-google-search-getting-worse-389658

It wasn't supposed to be this way. Google has long maintained that its scale is the only thing that keeps us safe from the scammers and spammers who would otherwise overwhelm any lesser-resourced defender. That's why it was so imperative that they pursue such aggressive growth, buying up hundreds of companies and integrating their products with search so that every mobile device, every ad, every video, every website, had one of Google's tendrils in it.

This is the argument that Google's defenders have put forward in their messaging on the long-overdue antitrust case against Google, where we learned that Google is spending $26b/year to make sure you never try another search engine:

https://www.bloomberg.com/news/articles/2023-10-27/google-paid-26-3-billion-to-be-default-search-engine-in-2021

Google, we were told, had achieved such intense scale that the normal laws of commercial and technological physics no longer applied. Take security: it's an iron law that "there is no security in obscurity." A system that is only secure when its adversaries don't understand how it works is not a secure system. As Bruce Schneier says, "anyone can design a security system that they themselves can't break. That doesn't mean it works – just that it works for people stupider than them."

And yet, Google operates one of the world's most consequential security system – The Algorithm (TM) – in total secrecy. We're not allowed to know how Google's ranking system works, what its criteria are, or even when it changes: "If we told you that, the spammers would win."

Well, they kept it a secret, and the spammers won anyway.

A viral post by Housefresh – who review air purifiers – describes how Google's algorithmic failures, which send the worst sites to the top of the heap, have made it impossible for high-quality review sites to compete:

https://housefresh.com/david-vs-digital-goliaths/

You've doubtless encountered these bad review sites. Search for "Best ______ 2024" and the results are a series of near-identical lists, strewn with Amazon affiliate links. Google has endlessly tinkered with its guidelines and algorithmic weights for review sites, and none of it has made a difference. For example, when Google instituted a policy that reviewers should "discuss the benefits and drawbacks of something, based on your own original research," sites that had previously regurgitated the same lists of the same top ten Amazon bestsellers "peppered their pages with references to a ‘rigorous testing process,’ their ‘lab team,’ subject matter experts ‘they collaborated with,’ and complicated methodologies that seem impressive at a cursory look."

But these grandiose claims – like the 67 air purifiers supposedly tested in Better Homes and Gardens's Des Moines lab – result in zero in-depth reviews and no published data. Moreover, these claims to rigorous testing materialized within a few days of Google changing its search ranking and said that high rankings would be reserved for sites that did testing.

Most damning of all is how the Better Homes and Gardens top air purifiers perform in comparison to the – extensively documented – tests performed by Housefresh: "plagued by high-priced and underperforming units, Amazon bestsellers with dubious origins (that also underperform), and even subpar devices from companies that market their products with phrases like ‘the Tesla of air purifiers.’"

One of the top ranked items on BH&G comes from Molekule, a company that filed for bankruptcy after being sued for false advertising. The model BH&G chose was ranked "the worst air purifier tested" by Wirecutter and "not living up to the hype" by Consumer Reports. Either BH&G's rigorous testing process is a fiction that they infused their site with in response to a Google policy change, or BH&G absolutely sucks at rigorous testing.

BH&G's competitors commit the same sins – literally, the exact same sins. Real Simple's reviews list the same photographer and the photos seem to have been taken in the same place. They also list the same person as their "expert." Real Simple has the same corporate parent as BH&G: Dotdash Meredith. As Housefresh shows, there's a lot of Dotdash Meredith review photos that seem to have been taken in the same place, by the same person.

But the competitors of these magazines are no better. Buzzfeed lists 22 air purifiers, including that crapgadget from Molekule. Their "methodology" is to include screenshots of Amazon reviews.

A lot of the top ranked sites for air purifiers are once-great magazines that have been bought and enshittified by private equity giants, like Popular Science, which began as a magazine in 1872 and became a shambling zombie in 2023, after its PE owners North Equity LLC decided its googlejuice was worth more than its integrity and turned it into a metastatic chumbox of shitty affiliate-link SEO-bait. As Housefresh points out, the marketing team that runs PopSci makes a lot of hay out of the 150 years of trust that went into the magazine, but the actual reviews are thin anaecdotes, unbacked by even the pretense of empiricism (oh, and they loooove Molekule).

Some of the biggest, most powerful, most trusted publications in the world have a side-hustle in quietly producing SEO-friendly "10 Best ___________ of 2024" lists: Rolling Stone, Forbes, US News and Report, CNN, New York Magazine, CNN, CNET, Tom's Guide, and more.

Google literally has one job: to detect this kind of thing and crush it. The deal we made with Google was, "You monopolize search and use your monopoly rents to ensure that we never, ever try another search engine. In return, you will somehow distinguish between low-effort, useless nonsense and good information. You promised us that if you got to be the unelected, permanent overlord of all information access, you would 'organize the world's information and make it universally accessible and useful.'"

They broke the deal.

Companies like CNET used to do real, rigorous product reviews. As Housefresh points out, CNET once bought an entire smart home and used it to test products. Then Red Ventures bought CNET and bet that they could sell the house, switch to vibes-based reviewing, and that Google wouldn't even notice. They were right.

https://www.cnet.com/home/smart-home/welcome-to-the-cnet-smart-home/

Google downranks sites that spend money and time on reviews like Housefresh and GearLab, and crams botshittened content mills like BH&G into our eyeballs instead.

In 1558, Thomas Gresham coined (ahem) Gresham's Law: "Bad money drives out good." When counterfeit money circulates in the economy, anyone who gets a dodgy coin spends it as quickly as they can, because the longer you hold it, the greater the likelihood that someone will detect the fraud and the coin will become worthless. Run this system long enough and all the money in circulation is funny money.

An internet run by Google has its own Gresham's Law: bad sites drive out good. It's not just that BH&G can "test" products at a fraction of the cost of Housefresh – through the simple expedient of doing inadequate tests or no tests at all – so they can put a lot more content up that Housefresh. But that alone wouldn't let them drive Housefresh off the front page of Google's search results. For that, BH&G has to mobilize some of their savings from the no test/bad test lab to do real rigorous science: science in defeating Google's security-through-obscurity system, which lets them command the front page despite publishing worse-than-useless nonsense.

Google has lost the spam wars. In response to the plague of botshit clogging Google search results, the company has invested in…making more botshit:

https://pluralistic.net/2023/02/16/tweedledumber/#easily-spooked

Last year, Google did a $70b stock buyback. They also laid off 12,000 staffers (whose salaries could have been funded for 27 years by that stock buyback). They just laid off thousands more employees.

That wasn't the deal. The deal was that Google would get a monopoly, and they would spend their monopoly rents to be so good that you could just click "I'm feeling lucky" and be teleported to the very best response to your query. A company that can't figure out the difference between a scam like Better Homes and Gardens and a rigorous review site like Housefresh should be pouring every spare dime it brings in into fixing this problem. Not buying default search status on every platform so that we never try another search engine: they should be fixing their shit.

When Google admits that it's losing the war to these kack-handed spam-farmers, that's frustrating. When they light $26b/year on fire making sure you don't ever get to try anything else, that's very frustrating. When they vaporize seventy billion dollars on financial engineering and shoot one in ten engineers, that's outrageous.

Google's scale has transcended the laws of business physics: they can sell an ever-degrading product and command an ever-greater share of our economy, even as their incompetence dooms any decent, honest venture to obscurity while providing fertile ground – and endless temptation – for scammers.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/02/21/im-feeling-unlucky/#not-up-to-the-task

#pluralistic #monopoly #seo #dark seo #google #search #enshittification #platform decay #product reviews #spam #antitrust #trustbusting

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lets-steal-an-archive · 2 years

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this part seemed relevant to this blue hellsite ⤵️

It's safe to say that a bunch of people bonding over 100-year-old recipes is not what typically comes to mind when you imagine TikTok food content. But, also, Hollis's current online popularity isn't solely thanks to TikTok. He's also attracted a sizable fandom on the sometimes forgotten, but immensely powerful corner of the internet known as Tumblr. In fact, he's so popular that, in April, he entered into the site's top-20 list of web celebrities, according to Cates Holderness, head of editorial at Tumblr. Holderness told Eater the spike was likely because Hollis did a live video where he finally acknowledged his growing fandom on Tumblr.

"It was really funny to see people freaking out in an excited way, like, 'Oh my gosh, this guy that we love has acknowledged us and thanked us in this really sweet and sincere way'," she said. "He's aware that the Tumblr audience is there, but he's very nervous to interact with it."

Hollis's videos are regularly downloaded from TikTok and re-uploaded on Tumblr, where they have long, very viral second lives, which is actually common for popular TikTok, in general. But, according to Holderness, the thing that really ignited Hollis's fandom on the platform was a text post from 2021 written by a user named @thestuffedalligator. It was shared 25,000 times and reads:

The main thing I get from Dylan Hollis cooking old recipes is this:

Recipes from the 1910s and the Great Depression are great, and I suspect it's because they were made by someone with limited resources. But they found a way to make something good, maybe even something fantastic with those limited resources, and they wanted to write it down and share with their friends so that they could also make something out of saltines and potatoes. Recipes from the 1910s and the Great Depression are written down and shared in love.

The recipes you should fear come from the 1950s and 1960s, which I'm pretty sure are written down and shared as a form of McCarthyism.

"The history side of Tumblr is a very large community," Holderness said. "So it's kind of not surprising that a lot of the recipes that he makes, the older recipes, from the '20s, from the Great Depression, tend to be very popular. The recipes that are either extremely good or extremely terrible, in general, get the most traction."

For what it's worth, Hollis agreed with @thestuffedalligator's post, saying the Great Depression recipes are his favorite and the ones from the '60s are his least favorite; though he doesn't think that McCarthyism is to blame for why recipes from that era are so inedible. Instead, he thinks it was because bringing Jell-O to a potluck was a way to signify that you had enough money to own a refrigerator, and gelatin was marketed to women as a way to stay slim.

#b dylan hollis #dylan hollis #this blue hellsite #the more you know 🌠

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slavghoul · 1 year

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Hello, I prepared some statistics to give you a short overview of Ghost's amazingly successful 2022. It is based on data I collected between 22/12/2021 and 22/12/2022.

The big Ghost event of 2022 was of course the release of the band's fifth album, IMPERA.

Since March 11, it has sold nearly 500,000 copies, won the American Music Award for Favorite Rock Album and received a Grammy nomination for Best Metal Performance ('Call Me Little Sunshine').

Within the first week of its release, the album reached #2 on the Billboard 200 (ranking the 200 most popular music albums and EPs in the United States) and ranked in the top 20 best-selling albums in 19 countries across the world:

#1 in Sweden, Austria, Germany, Finland, Spain

#2 in US, UK, Belgium, Norway, Netherlands

#3 in Australia, Canada

#5 in Switzerland, Ireland, France

#7 in Poland

#8 in Hungary

#12 in Denmark, Portugal

#20 in Italy

IMPERA is Ghost’s best charting album to date.

On YouTube, the band amassed a staggering 260 million views. 840,000 people subscribed to the channel this year, which makes up 42% of all current subscribers.

5 most watched videos on YouTube in 2022:

Mary On A Cross (Official Audio) – 32 million views

Call Me Little Sunshine (Official Music Video) – 15 million views

Square Hammer (Official Music Video) – 11 million views

Mary On A Cross (Live in Tampa 2022) – 8.2 million views

Spillways (Official Music Video) – 6.8 million views

On Spotify, the band amassed 1,285,625 new followers. That’s around 61% of all followers since the band appeared on the platform.

5 most streamed songs on Spotify in 2022:

Mary On A Cross - 193,709,473 streams

Call Me Little Sunshine – 41,108,589 streams

Square Hammer – 29,720,042 streams

Dance Macabre – 26,494,053 streams

Spillways – 24,910,870 streams

It goes without saying that the viral success of Mary On A Cross on TikTok brought in a lot of new fans this year, but the magnitude of it becomes even more astonishing if you look at numbers.

On this graph, I marked a few events that resulted in a noticeable spike in the number of monthly listeners on Spotify, including the approximate time when MOAC began to gain traction on TikTok. As you can see, nothing, not even the release of a new album, gave the band as much attention as the 3-year old song suddenly raising in popularity on one single platform.

Between end of July and beginning of October, the number of monthly listeners on Spotify skyrocketed from 2.5 million to 12 million. This is a 380% increase.

Although the numbers have been in decline since then, it appears that for the past month they have stayed at a steady 9 million. As of today (Dec 22, 2022) the exact number is 9,110,996. Exactly a year ago (Dec 22, 2021) the number was 1,999,951. A hefty 355% increase in only a year.

Some other milestones and fun facts:

On June 7, Cirice, Dance Macabre, and Square Hammer were all certified Gold by the RIAA for sales of 500,000 units in the USA. Following the viral success, Mary On A Cross was also certified Gold on November 20.

The band's most liked post on Instagram this year was a video of Papa throwing the first pitch at the White Sox game (273,241 likes).

The episode of Jimmy Kimmel Live where Ghost performed Call Me Little Sunshine was watched by around 1.3 million people.

In September, Ghost reached over 12 million monthly listeners on Spotify and was the 450th most streamed artist globally - that's 450 out of over 11 million!

As of today with over 1.6 billion accumulated streams Ghost is one of the 1,000 most successful artists on the platform of all time (currently #808).

On September 11, Mary On A Cross peaked at #1 in the Viral Hits chart on Spotify in 54 countries across the world.

It was also the highest charting Swedish song on the platform in 2022, peaking globally at #31.

At this point I think it’s safe to declare that Ghost’s global success reached unprecedent heights this year and even allowed them to officially join the ranks of mainstream artists. With all of the above, 70 completed shows this year and many more to come in 2023, and with media of the likes of The Wall Street Journal proclaiming Ghost “the next generation of arena stars,” it looks like that the band is well on the way to become one of the biggest rock acts of this century. Not bad for a side project started by one Swede in his bedroom somewhere in Linköping.

Let us hope 2023 will be as devilishly good!

#the band ghost

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thepastisalreadywritten · 1 month

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It was always going to end this way. The truth about Catherine Middleton’s absence is far less funny, whimsical, or salacious than the endless memes and conspiracy theories suggested.

In a video recorded and broadcast by the BBC, the princess says she has cancer and that she had retreated from the public eye to deal with her condition, while attempting to shield her children from the spotlight.

Instead, she had to contend with the internet giggling about whether she’d had a Brazilian butt lift.

My colleague Helen Lewis summed it up succinctly this afternoon: “I Hope You All Feel Terrible Now.”

What is there to learn from such a sad situation? The internet is made up of people, yet its architecture abstracts this basic truth.

As I wrote a few weeks ago, at the center of this months-long story was essentially “a sea of people having fun online because it is unclear whether a famous person is well or not.”

Underneath the memes was always something a little bit gross and indefensible.

Perhaps humans are just wired this way — to gawk and gossip.

There’s nothing new about hounding a member of the royal family or invading the privacy of a celebrity to sell tabloids or go viral.

You don’t even have to be a scold about it: Famous people are wealthy and beloved at least in part because they’re fun to talk about.

Exactly what we do and don’t know about their internal lives is part of the allure — the discourse comes with the territory to a degree.

But Catherine Middleton, of course, is a human too.

During this saga, I kept thinking about the reappraisal of Britney Spears in 2021, as well as the backlash toward past media and tabloid coverage of her rise.

A New York Times documentary dredged up old coverage of Spears from the mid-aughts, showing a young woman clearly in distress, being picked apart by glossy magazines.

Her suffering became entertainment. The response to this film was swift.

Some of the people and institutions that had shamelessly delighted in her pain backtracked: Glamour publicly apologized to the pop star on its Instagram account, noting, “We are all to blame for what happened to Britney Spears.”

Contrast the Spears reckoning with the Middleton drama and, if you’re being generous, you can see some of that newfound attitude in the media.

I was struck by Lewis’s observation that “Britain’s tabloid papers have shown remarkable restraint” throughout this mess.

Progress, perhaps, but what’s also telling is that they didn’t really need to do the dirty work: Random people on the internet were doing it for them.

They recklessly speculated, memed, and used their amateur sleuthing and networked faux expertise to concoct elaborate, semi-plausible explanations for her absence.

Was Catherine’s face actually Photoshopped from a Vogue spread? It wasn’t, but the conspiratorial tweet got 51.1 million views anyhow.

Missing from much of the discourse was the idea that its main character was a person who was likely struggling.

In essence, the internet democratized the tabloid experience, turning the rest of us into paparazzi and addled editors workshopping headlines and cover images — not to sell magazines but to amass some kind of fleeting online popularity.

In my least charitable moments, I see this toxic dynamic as the lasting legacy of social media — a giant, metrics-infused experiment in connectivity that has had a flattening, pernicious effect.

In 2021, I interviewed Elle Hunt, a journalist who’d tweeted an innocuous opinion about horror movies one evening and woke up to find she was trending on Twitter, her feeds choked with thousands of furious replies and threats.

When I asked her to describe the experience of becoming Twitter’s main character for the day, she summed it up thusly:

“You’re repurposed as fodder for content generation in a way that’s just so dehumanizing.”

Three years later, these words resonate even stronger.

What Hunt described to me then as “a platform failure,” feels to me now like a learned behavior of the internet, where people, famous and not, are repurposed as fodder for content generation. The cycle repeats itself endlessly.

This afternoon, the memes about Middleton shifted — from jokes about her whereabouts to jokes about how awful it was that everyone had been making fun of a cancer patient.

Feeling bad about the memes tweets immediately became a meme unto themselves.

Despite the tone shift, the reason for these posts is the same: They’re a way to take a person and repurpose their life for entertainment and engagement.

If this sounds exhausting and depressing, it’s because it is.

But the internet is also too big to be one thing. Clicking through social media this afternoon, I saw dozens of heartfelt testimonials, apologies, and well-wishes for the princess.

For a moment, from my perspective, it felt like watching a collective of people come to their senses.

A recognition, perhaps, of the humanity of the person at the center of the maelstrom.

Then, only a few seconds later, I saw a different post. It was a screenshot from the blockchain platform Solana, where users can create their own cryptographic tokens for others to invest in.

The name of the token in the screenshot is “kate wif cancer,” and its logo is a still of the princess sitting on a bench, taken from this afternoon’s video.

The coin’s market cap briefly surpassed $120,000. Only six minutes later, the price had cratered — the result of a standard memecoin sell off.

An awful thing happened. Some people made a joke about it. Other people made some money. And then everyone moved on.

NOTE: Edited

#Princess of Wales #Catherine Princess of Wales #Catherine Middleton #Kate Middleton #British Royal Family #cancer #chemotherapy #internet #memes #fake news #disinformation #misinformation #platform failure #social media

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mariacallous · 16 days

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In the hours after Iran announced its drone and missile attack on Israel on April 13, fake and misleading posts went viral almost immediately on X. The Institute for Strategic Dialogue (ISD), a nonprofit think tank, found a number of posts that claimed to reveal the strikes and their impact, but that instead used AI-generated videos, photos, and repurposed footage from other conflicts which showed rockets launching into the night, explosions, and even President Joe Biden in military fatigues.

Just 34 of these misleading posts received more than 37 million views, according to ISD. Many of the accounts posting the misinformation were also verified, meaning they have paid X $8 per month for the “blue tick” and that their content is amplified by the platform’s algorithm. ISD also found that several of the accounts claimed to be open source intelligence (OSINT) experts, which has, in recent years, become another way of lending legitimacy to their posts.

One X post claimed that “WW3 has officially started,” and included a video seeming to show rockets being shot into the night—except the video was actually from a YouTube video posted in 2021. Another post claimed to show the use of the Iron Dome, Israel's missile defense system, during the attack, but the video was actually from October 2023. Both these posts garnered hundreds of thousands of views in the hours after the strike was announced, and both originated from verified accounts. Iranian media also shared a video of the wildfires in Chile earlier this year, claiming it showed the aftermath of the attacks. This, too, began to circulate on X.

“The fact that so much mis- and disinformation is being spread by accounts looking for clout or financial benefit is giving cover to even more nefarious actors, including Iranian state media outlets who are passing off footage from the Chilean wildfires as damage from Iranian strikes on Israel to claim the operation as a military success,” says Isabelle Frances-Wright, director of technology and society at ISD. “The corrosion of the information landscape is undermining the ability of audiences to distinguish truth from falsehood on a terrible scale.”

X did not respond to a request for comment by time of publication.

Though misinformation around conflict and crises has long found a home on social media, X is often also used for vital real-time information. But under Elon Musk’s leadership, the company cut back on content moderation, and disinformation has thrived. In the days following the October 7 Hamas attack, X was flooded with disinformation, making it difficult for legitimate OSINT researchers to surface information. Under Musk, X has promoted a crowdsourced community notes function as a way to combat misinformation on the platform to varying results. Some of the content identified by ISD has since received community notes, though only two posts had by the time the organization published its findings.

“During times of crisis it seems to be a repeating pattern on platforms such as X where premium accounts are inherently tainting the information ecosystem with half-truths as well as falsehoods, either through misidentified media or blatantly false imagery suggesting that an event has been caused by a certain actor or state,” says Moustafa Ayad, ISD executive director for Asia, the Middle East, and Africa. “This continues to happen and will continue to happen in the future, making it even more difficult to know what is real and what is not.”

And for those that are part of X’s subscription model and ad revenue sharing model, going viral could potentially mean making money.

Though it’s not clear that any of the users spreading fake or misleading information identified by ISD were monetizing their content, a separate report released by the Center for Countering Digital Hate (CCDH) earlier this month found that between October 7 and February 7, 10 influencers, including far-right influencer Jackson Hinkle, were able to grow their followings by posting antisemitic and Islamophobic content about the conflict. Six of the accounts CCDH examined were part of X’s subscription program, and all 10 were verified users. The high-profile influencers who are part of X’s ad revenue sharing program receive a cut of advertising revenue based on ”organic impressions of ads displayed in replies” to their content, according to the company.

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officialyourdailyinspiration · 10 months

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Cl🤡wn World Headlines

Spanish leader Teresa Ribera went viral after she pulled a fake bike ride to a climate conference held by the European Union, a move reminiscent of U.S. Transportation Secretary Pete Buttigieg’s 2021 bike stunt. Video surfaced on social media on Tuesday from the EU 2023 ES conference held in Madrid, Spain, that showed Ribera riding a bike to the conference. However, now Ribera is facing a backlash after it was revealed as nothing but reportedly a PR stunt https://www.dailywire.com/news/spanish-leader-goes-viral-after-pulling-a-buttigieg-with-fake-bike-ride

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beardedmrbean · 10 months

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What’s an acceptable tip for a driver who delivers a $20 pizza?

A TikTok video purporting to show a DoorDash delivery driver in Texas swearing at a customer over the $5 tip she gave him has gone viral, sparking fresh online debate over tipping culture in the U.S.

“I just want to say it’s a nice house for a $5 tip,” the driver can be heard saying as he walks away from a home in the door camera video posted to TikTok earlier this week by a user under the name Lacey Purciful.

“You’re welcome!” the resident says, appearing surprised by the remark. “F--- you,” the driver responds before walking away.

“So how much should I be tipping for a $20 pie?” Purciful, who, in a separate post said she herself has worked in the service industry for over 10 years and tips “very well,” wrote in a caption.

Purciful, who did not immediately respond to an overnight request for comment from NBC News, said the driver was fired by DoorDash following the incident.

A DoorDash spokesperson confirmed that the worker had been removed from their platform. They said the company had also reached out to the customer regarding the incident.

“Respectfully asking for a tip is acceptable but abusing or harassing someone is never acceptable,” the spokesperson said.

“Our rules exist to help ensure everyone who uses our platform — Dashers, customers, merchants — have a safe and enjoyable experience,” they said. “We expect everyone to treat others with respect and we will enforce our rules fairly and consistently.”

The video added fuel to a growing debate in the U.S. over tipping culture, with some complaining current trends may have reached a tipping point.

“Tipping is out of control,” one social media user said, commenting on the video. They said they felt $5 for a $20 order was “more than” enough.”

“I doordash and most (not all) pizza delivery orders don’t tip. That was a Rockstar tip,” another user said.

Not everyone agreed, however, with some branding Purciful a “Karen” for contacting DoorDash over the incident.

One poster said they felt the driver should not have lost their job over the exchange, writing: “What he said was not right, but he didn’t have to lose job over it. Everyone is trying to make a living.”

Another commenter noted that the driver may have been concerned about mileage, writing: “Maybe $5 wasn’t enough.”

The COVID-19 pandemic brought consumer willingness to give tips, particularly during times of hardship, into fresh focus, with many ponying up to pay higher gratuities during the crisis, according to research.

Figures provided earlier this year to NBC News by payment processor Square showed the frequency of gratuities at full-service restaurants grew 17% in the fourth quarter last year from the same period in 2021. Meanwhile, tip frequency at quick-service restaurants, such as coffee shops and fast-food chains, rose 16%, according to the company’s data.

The apparent rise in tipping came despite a period of record inflation, which has eaten away at many consumers’ discretionary income.

While the pandemic appeared to spur widespread changes in tipping culture, the growing use of point-of-service, or POS systems, to process payments also appear to have made it easier than ever for customers to provide — and for businesses to ask for — tips.

In a survey of restaurant executives by industry group Hospitality Technology, 71% of respondents said using data to “understand guest preferences and behavior” was their primary reason for facilitating POS system upgrades, while for 57% enabling new payment options was the priority.

A recent Lending Tree survey found that 60% of Americans felt they were tipping more, NBC Boston reported. Around 24% said they felt pressured to tip when the option was presented, while 41% said they had changed their buying habits due to gratuity expectations and 60% felt tipping expectations had gotten out of hand. _________________

Door dash fired him, your opinion on tips aside that's not how you act to customers unless they are directly rude to you.

#nunyas news

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unfxrgetwble · 8 months

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through time

Paring: Calum Hood x fem!reader

Warning: swearing & crying

Summary: Watching 5sos play Gotta Get Out makes you look back over the past ten years.

Word count: 3k

Author’s note: this is the first fanfic i have written since i was like 14 so plz be nice <3

enjoy!

★★★★★★★★★★★★★★★★★★★★★★★★

2021

5SOS SHOW

You have been friends with the boys since the beginning of their career. You were one of the 11 people at their first show. You went to their rehearsals at Luke's moms house. And now you were sitting on the side watching them record their 10 year anniversary show. They were filming Gotta Get Out and your mind starts having flashbacks to the past 10 years.

2011

You are there sitting behind the camera as Luke and Michael tune their guitars and Calum and Ash set up the mics. They all sit down on their respective seats. You give them a countdown and then start the camera. Luke starts to play the guitar followed by ash on the drums (whatever that thing is). You make eye contact with calum and blush. You knew the boys from school and had a small crush on Calum so when Luke asked you to help with the video you obviously said yes. You had a little bit of experience with videography. By the time you zone back in they had finished the song. You told them you would edit it and get it back to them. You head back home and edit the video and send it back to them. The next day calum sees you after school

“(Y/N) (Y/N)” Cal is practically screaming. You whip your head around to see who is screaming at you. “We are going viral” he says out of breath.

“Wait, slow down cal. What? Y’all are going viral?” You say questioning.

“The video you edited for us, it’s going viral” he says as he finally catches his breath.

“That’s amazing! I’m so happy for you” you say, grabbing his shoulders. He pulls you into a hug out of excitement. It takes you a second to realize that he is hugging you then you hug back. You both pull away with red tinting both of your cheeks.

“Me and the boys would like it if you helped with our videos from now on.”

You agreed and from then on you helped with all of their video stuff from covers to vlogs.

2013

You were there when they launched their first ep. You were there when they went to London. You were sitting with them when Heartbreak Girl hit 1 million views. You were there for the try hard music video. When they told you that they were going on tour with 1D you were over the moon. You were so proud of them. When they asked you to go with them you almost started crying because that meant that you got to meet the One Direction. Of course you said yes. You went to America with them and helped film and edit the LA Vlogs. You traveled the world with them and you became so close with all of them. But you grew extremely close to calum. You would say he was your best friend. You still had your crush on him but you never said anything. You had also grown kinda close to Niall which made Calum a little jealous but he never brought it up.

2014

Release of 5 Seconds of Summer

You went on the Rock Out With Your Socks Out Tour that supported the album. Calum’s feelings for you had grown but he had always pushed them to the back of his mind due to fear of messing up the dynamic of your friendship with the band and also out of fear of the public. He had seen how other celebrities’ girlfriends had gotten hate and didn’t want you to experience that. But Luke, Micheal and Ash knew how you both felt and tried to get yall together but it just went right over both of your

2015

The release of SGFG

There were so many people there and you didn’t know a lot of them. You were always behind the camera. People knew of you but you were never in the spotlight. You were always the support. And now you were in a room full of people who live in the spotlight. There were flashing lights and loud music so you found a small couch in the corner and were sitting by yourself.

“(Y/n) how are you enjoying the party,” Luke had come up to me without me knowing.

“God Luke, you can’t sneak up on me like that dude.”

“Sorry man, I just saw you sitting by yourself and came to check on you” he says sympathetically.

“I’m okay I just don’t know a lot of people here,” you say quietly.

“Well I think Cal is looking for you and you know him” he says in a teasing tone while poking your side.

“Shut up please, I’ll go find him in a little bit” you say, slapping his hand away. He gets up, gives you a wink and then turns to leave. Now you are sat there thinking about all the feelings you have for Cal that you have bottled up over the past 4 years. You have been with him and the band for so long. You loved him. You couldn’t deny it much longer. When you were with him you were always laughing. He knew you like the back of his hand and vice versa. When you were upset you would always make you laugh by telling a stupid joke or something along those lines. When he was upset you would always help him work it through. He loved you for that. You were so intune with your emotions and gave the best advice. You were about to get up to find him and you see him standing there in the light looking like a god. He had on a graphic tee with black skinny jeans and converse. He looked beautiful in the lights. You get and walk over to him.

“(Y/N) you look amazing tonight, are you having fun?” He says yelling over the music.

“ Hey Cal, you look great, I’m having fun, Luke said you were looking for me” you yell.

“ Well I’m always looking for you”he says winking “but i just wanted to check on you, make sure you were having fun.”

You are slightly blushing now that you were used to him flirting. “Yeah, I’m having a good time, i might go home soon. You know this isn’t really my scene.”

“Aww (Y/n), please don’t go. We can have fun, I promise.”

“Idk cal, you know I’m not the party type.”

“(Y/n) please don’t make me beg.” He says starting to get on his knees. Now you are beet red. You grab Calum's arms and pull him up.

“Fine cal, I’ll stay” His face lights up as he pulls you into a hug. You end up having an amazing time. Playfully flirting back and forth all night.

2018

The release of Youngblood.

You went on tour with them for the Meet You There Tour. After one of the LA shows you all went to a bar to celebrate. You sat at the bar waiting to get a drink, the boys were sat up in the VIP section with drinks in their hands. While you are waiting for your drink, you look over and see Cal sat next to this beautiful girl. She had long blonde hair in a tight beautiful dress. You couldn’t help but feel a little jealous. So after you got your drink you continued to sit at the bar instead going back to the VIP section. You then felt a little tap on your shoulder , you turn around and see the one and only Niall Horan. You stood up and gave him a hug.

“Niall, oh my goodness, it's so good to see you. It’s been years. How have you been?” You say stepping back from your hug.

“Oh (Y/n), it is amazing to see you. I am good. You look amazing!” He says gesturing to you.

“Thank you so much Niall.” You say as you finish your drink, then ask for another one. You are hammering back drinking while having a conversation with Niall. By the end of your 30 minute long conversation you are pretty drunk. At this point you are telling Niall about how you are in love with Cal and you are jealous of the girl who was sitting next to him.

“(Y/n), what girl? Calum is sitting by himself staring at you”, he says matter of factly.

“What are you talking about? There was a gorgeous girl sitting next to him. She was all over him” you say, kind of slurring your words. He turns your body to look at the VIP section and Cal was sitting there by himself staring you down.

Calum had just sat down when this blonde girl came over to him. He looks over at her as she sits down. She starts to speak and he’s pretending to listen. He didn’t want to talk to other girls, he was just waiting on you to get back to save him. He finally realizes that you are taking so long so he turns away from the girl to see you hugging Niall. He watched as you talk to Niall and he has a pain in his chest. He watches you talk to Niall and you look absolutely stunning. All the feelings of jealousy from when they were on tour with 1D came rushing back. At this point the girl had gotten up because Cal was ignoring her. When Niall turn you towards him, you make eye contact with him. He stands up and walks over you. Niall says hey to cal and gives him a hug and hands you off to him.

“(Y/n) how much have you had to drink?” He says with worry as you almost fall out of your chair.

“I have no idea but why do you care? Why don’t you go talk to that blonde chick.” You slurred with an attitude.

“ What are you taking about?” He says and then you point in the direction of the girl. He looks over his shoulder and scoffs.

“I didnt want to talk to her. I was waiting on you to save me and you didn’t come back.” He states as he helps you stand.” Im taking you home. You are so drunk.”

You finally made it outside and you can’t help but stare at him. He is wearing black jeans, a white button up with a leather jacket and black boots. He looked so good.

“ Cal, I can’t do this much longer” you say with tears brimming your eyes.

“Do what (Y/n)?” He asked, confused.

“ I can’t keep watching girls obsess over you and not be able to call you mine. I'm so in love with you it hurts. I have liked you for the past 7 years, and I never said anything because I didn’t want to hold you back but seeing you with that gorgeous girl hurt. I couldn’t stop telling Niall about you. I talked about you almost the whole time. You are everything I have ever wanted. You are so kind and so thoughtful. You always know how to make me laugh and cheer me up when I’m crying. I don’t ever want to lose you but I can't sit back and not tell you how I feel. I just have to get it out. My feelings for you are so strong I just have to tell you.” At this point you are crying, tears streaming down your face. Calum looks so conflicted. There are so many thoughts running through his head. He is so happy that you liked him back, he was confused as why you thought that he was interested in other girls. He was sad that you were crying and he didn’t know what to do. After a good minute of silence he grabs your face, wipes your tears, and kisses you. You were shocked and it took you a second to kiss him back.

“You are drunk, lets get you home and we can talk about it in the morning.” He says and he takes your hand and starts walking home. The next morning you wake up with a headache and an arm wrapped around your waist. You turn around to see Cal laying next to you.

“Good morning, love.” He says with a deep morning voice.

“Goodmorning, what happened last night?” You ask with worry on your face.

“Well you got jealous, got drunk and then confessed your love to me, and then when we back here you told me you didnt want to sleep alone so i stayed over” he says nonchalantly.

“Fuck. Cal Im so sorry, I didnt want to tell you because I didnt want to make things weird between us, you are my best friend.” You put your head in your hands embarrassed.

“Do you mean it?” He ask.

‘What?’

“Do you mean it (Y/n)?”

“Yeah” you say looking at him. He grabs your face and he kisses you. You kiss back, and you felt a spark. When you finally pull away he just looks at you.

“(Y/n) I practically begged Luke to ask you to film that video. I have had a crush on you since year 9. I never had a reason to talk to you but I knew you liked videography so I mentioned you to the boys and Luke said you were friends. I would not leave him alone until he asked you. There were so many times that I wanted to confess by undying love for you but I chicken out. Like at the release party for Sounds Good Feels Good. Luke came up to me and told me that I should do it and that he told you that I was looking for you but when I saw you I got nervous. You are my dream girl but I never wanted to put you in a weird position and I didnt want you to get hate if you did like me back.” He confesses while holding your face in his hands.

2020

The release of CALM

You were in lockdown with your boyfriend of three years, Calum. You had kept your relationship with him a secret and the fans didn't think anything different because you were always around. They had their theories but they have had them since the boys got big, but you were a pretty private person. You had just made dinner for you and Cal. You had made your plates, feed Duke, and you make your way to Cal’s office to give him his dinner because he is on a call with the boys. You walk in, place his food down and kiss his head and as your are about to leave he just kinda looks at you with worry in his eyes.

“What’s wrong babe?” You ask with a worried look on your face. He looks at the computer then tells the boys he will be right back and puts himself of mute.

“Love, this is live. So now I think this means our relationship is public.”

“What?” You ask with shock on your face.

“You just called me babe and kissed me on stream.” He says calmly.

“Are you mad at me?” You ask holding is hand in yours.

“What? No love, I’m not mad at all. It is kinda funny, and now i get to finally post all of the cute pictures i have of you and duke.” He says with the laugh you love so much.

“Okay baby. Im sorry to interrupt,” and you kiss him as you leave. He goes back to the live stream and says “Well I guess its out, that is my girlfriend (Y/n). Some of you might know her she used to film all our vlogs back in like 2014. She has been friends with us since the beginning.” Luke chimes in with “be nice to her” and Michael and Ash backing him up. As you get back to the kitchen to eat Duke jumps up in your lap and you decide to check twitter and you are getting so many followers and many tweets of the clip from the live stream. You got a little bit of hate but so much love. You decide to tweet a picture of Cal and duke with the caption “now that we are public, here is a picture that Cal took on my phone of him and duke” and immediately there were so many replies and it was mainly people saying that they were excited for all the cal content they would get. It made you giggle but you shut your phone off and finished your dinner.

2021

5SOS SHOW

As all those memories flood though your mind you begin to tear up. Watching the boys sing Gotta Get Out has reminded you of where they had come from and how proud of them you were. You have watched them grow and come so far. They had just finished singing and Calum looks over to you and walks over to you. He grabs your face and looks into your eyes.

“My love, what’s wrong?” He says kind of giggling.

“I'm just so proud of you and the boys. I was there when you first filmed this song and I have watched you all grow so much. I'm just so proud of y’all.” You say as tears stream your face. Chrystal and Sierra had seen you crying and were right by your side. You had grown very close to the girls over the last couple of years. Soon all the boys were all around you too. The girls had heard your explanation to Cal, but the boys were so concerned. You looked at Cal standing next to Ash, Micheal, and Luke and started crying more. They just look at Cal with so much concern.

You finally calm down and say, “I am so proud of you boys. I have loved being able to be here throughout your entire careers, you have done huge things and seeing you play that song the same way it was the first time I heard it was surreal. I have watched you go from 14 year old boys to men and it is amazing. You guys are my family and I’m just so proud.”

They all gather around you and give you a big group hug.

“We wouldn’t be the people we are today without you (N/n),” Luke says.

“You were our rock during so many crazy times,” Ashton adds.

“You helped shape 5sos, you kept us going when we wanted to quit,” Micheal blurted out.

You were in full blown tears now, and cal looks at you and says “You were what we needed when we didn't know we needed it. You are the band's backbone. You may not have been in the spotlight, and you may have not told you but we love you and like what Luke says we wouldn’t be here without you. We love you. But I think I love you in a bit of a different way though.” He kisses you on the head and you give him a big hug and when you pull away you give Luke, Micheal, and Ash hugs.

★★★★★★★★★★★★★★★★★★★★★★★★

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