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PENGUIN RANDOM HOUSE UK 2022 Diversity & Inclusion Report
READ FULL REPORT HERE
#diversity#inclusion#book publishing#corporate actions#employee rights#representation#book publishers#penguin random house#employee satisfaction
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A few uplifting words by Simon Sinek on the importance of hiring people who share the company's vision above all else. Happy Monday recruiters!
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Generative AI’s Role in Job Satisfaction
New Post has been published on https://thedigitalinsider.com/generative-ais-role-in-job-satisfaction/
Generative AI’s Role in Job Satisfaction
Generative AI (GenAI) is a pivotal technology that enhances work in a myriad of ways. From automating complex analysis to simulating scenarios that assist in decision-making, GenAI use cases are making a big impact across a broad swath of industries, including financial services, consultancies, information technology, legal, telecommunication and more.
Certainly, organizations recognize GenAI’s potential with the increasing adoption of AI within organizations. According to a PWC survey, 73% of U.S. companies have adopted AI in some areas of their business. Yet, discussion persists about GenAI’s role within the workplace, given fears over job displacement, bias, decision-making transparency and more. Despite this, GenAI has made AI technology much more accessible to employees within organizations, regardless of their specific roles.
In fact, a LexisNexis Future of Work survey showed that 72% of professionals anticipate a positive impact from GenAI, and only 4% see it as a threat to job security. GenAI can automate mundane tasks, allowing users to focus on more specialized, impactful and strategic tasks. This, in turn, can increase employee productivity and job satisfaction while ensuring human ambition and innovation walk hand in hand.
AI’s Productivity Boost
GenAI’s rapid rise marks a crucial shift in how organizations must operate and strategize to augment every role. GenAI applications are as diverse as they are impactful. It’s not just hype; GenAI is already poised to increase labor productivity by 0.1 to 0.6% annually through 2040.
GenAI has also created value across multiple sectors and industries. Significant business functions, including Sales, Marketing, Customer Operations and Technology have leveraged GenAI to increase productivity. In technology, for example, GenAI-based coding assistants are a massive help to software developers in suggesting code snippets, refactoring code, fixing bugs, understanding complex code, writing unit tests, documentation and creating complete end-to-end applications.
As employees experiment and explore with GenAI tools, their comfort level with the technology increases. Eighty-six percent of professionals ‘agree’ or ‘strongly agree’ with a willingness to embrace GenAI for both creative and professional work. Sixty-eight percent of employees plan to use GenAI tools for work purposes, while 69% are already using these tools to assist with daily tasks. The data makes it clear that organizations that adopt GenAI can boost productivity, and employees are willing to use it to accelerate efficiency.
Productivity Gains Are a Given, But Also AI Helps with Job Satisfaction
One of the most significant opportunities around GenAI lies in its power to help with job satisfaction. While professionals have fairly balanced expectations on how far adoption will go, 82% expect generative AI to take over a range of repetitive administrative tasks by automating routine tasks and data analysis, freeing them to focus on more strategic aspects of their work.
When asked how they perceive GenAI’s role in the work environment, more than two-thirds of professionals see it as a ‘helpful tool’ or ‘supportive co-worker.’ As a result, they recognize AI’s potential to enhance, not hinder, job performance and are embracing it with a positive mindset toward eliminating repetitive tasks and freeing up time for more rewarding, higher-value work.
Most professionals do not see generative AI as a detriment to job satisfaction, either. Over half (51%) say job satisfaction has improved significantly or moderately thanks to GenAI, while only 10% felt that it decreases job satisfaction. A fundamental rethink is necessary where and how organizations implement GenAI tools within the workplace.
Recommendations to Improve Engagement and Job Satisfaction
Organizations need to consider employee engagement throughout the adoption process of GenAI tools. Here are some recommendations to improve engagement and thereby increase job satisfaction:
Engage your employees to identify the use cases that are most impactful for a particular role or group. Pick tasks that are most time-consuming and tedious, such that solving them would free up time to focus on more critical items.
Identify the GenAI tools and large language models (LLMs) that are most effective for solving the identified use case. Take the time to experiment, test and validate the output. Ensure that you account for a diverse set of inputs for the use case and measure the output quality, including the hallucination rate, to help build trust within your employee base using the solution.
Provide training to your team. Take advantage of the vast information available on the web, with videos, code samples, tool vendor resources and tutorials on using the specific tool, LLM, associated prompts and guardrails. Create mentors and experts within the team to help coach the rest. Showcase examples of lessons learned and success stories to inspire team members who may not see the value.
Identify and measure KPIs. These could include adoption, productivity gains, costs saved or repurposed, employee satisfaction, quality improvement and other KPIs that may be specific to the team or business.
Gen AI isn’t just for technologists anymore; it’s making potent tools accessible to everyone. Most business professionals who once viewed these technologies with skepticism now accept and even welcome them. And it’s no secret why, given GenAI’s power to present organizations and employees alike with unprecedented opportunities toward the future of work.
#ai#Analysis#applications#Bias#bugs#Business#code#coding#Companies#data#data analysis#developers#documentation#efficiency#employee engagement#employee productivity#employee satisfaction#employees#Environment#financial#financial services#focus#Fundamental#Future#gen ai#genai#generative#generative ai#Hallucination#hand
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Join us in celebrating Shreya Juneja, our Customer Success Manager at Imast Operations! 🎉 Shreya's dedication and passion for ensuring customer satisfaction have made her an invaluable asset to our team. Her efforts bring smiles and delight to our clients every day! 👏
#imast#loyalty#loyalty program#sales force automation software#indore#india#customer satisfaction#employee satisfaction#work culture
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The Power of a Healthy Work Environment
The Power of a Healthy Work Environment
In the journey to success, having talent is just one piece of the puzzle. Equally important is the environment in which that talent thrives. Picture this: you’re like a plant. Even if you have the best seed, you won’t grow well if you’re planted in bad soil.
A healthy work environment is like good soil for your talent. It’s where you feel valued,…
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#building a positive workplace#collaboration and teamwork#creating a thriving workplace#creativity in the workplace#employee engagement#employee satisfaction#Healthy work environment#Helen Keller quote#importance of workplace environment#Nelson Mandela quote#optimizing workplace productivity#positive workplace culture#productivity and well-being#Professional growth opportunities#Steve Jobs quote#supportive work atmosphere#talent and success#Work-Life Balance#workplace happiness#workplace morale
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The Role of Group Insurance in Employee Satisfaction
Group insurance plays a crucial role in employee satisfaction by providing access to comprehensive healthcare benefits. Employees value the security and financial protection offered by group insurance, which covers medical expenses, prescriptions, and other healthcare services. Having insurance coverage through their employer contributes to a sense of well-being, job satisfaction, and loyalty among employees, fostering a positive work environment and enhancing overall satisfaction with their employment benefits.
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The Power of Job Purposing in Business Success | News & Trends
There are a lot of societal issues out there and as business owners we want to respond.
I’m bibocalandro, I’m an author, and I’m a purpose advisor to businesses, and today we’re going to talk about job purposing.
Job purposing is any time that you use work as a platform for making a contribution to others or to a societal cause one way to think about job purposing is that it’s showing up to…
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#Bea Boccalandro#business#Business News#business purpose#Do Good at Work#employee engagement#employee retention#employee satisfaction#employee turnover#entrepreneur#Go Daddy#GoDaddy#GoDaddy channel#godaddy.com#job purposing#micro business#mission#mission and vision#news#purpose#purpose of a business#small business#small business news#Small Business News and Trends#small business purpose#small business trends#us news#working with a purpose
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Discover the financial advantages of utilizing professional payroll management services for your business. Beyond simply issuing paychecks, proficient payroll management encompasses crucial functions that directly impact your company's financial well-being. By outsourcing payroll responsibilities to experienced experts, businesses can reduce overhead costs associated with maintaining an in-house payroll department while ensuring compliance with tax regulations and minimizing the risk of costly errors and penalties. Additionally, streamlined processes and advanced software solutions enhance accuracy and efficiency, saving time and reducing administrative burdens. Outsourcing payroll functions also provides valuable insights into cost-saving opportunities and financial optimization strategies, ultimately contributing to greater profitability and success.
#Payroll Management#Business Efficiency#Cost Savings#Employee Satisfaction#HR Solutions#Business Growth#Workforce Management#Boost Productivity#Error-Free Payroll#Smart Outsourcing#Payroll Perfection
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Optimizing employee retention is paramount for ensuring organizational stability and long-term success. These underscore the significance of healthcare facilities being keenly aware of factors contributing to fostering higher retention rates. If you require a better grasp of this matter, Quality Elite Healthcare Solutions, the top choice for healthcare staffing services in Cincinnati, Ohio, has you covered!
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Empower your workforce and boost employee satisfaction with Deliko's Cashless Solutions for Corporate Cafeteria Management! Say goodbye to long queues and hassle with our innovative system. Learn how Deliko can streamline your cafeteria operations and enhance employee experience today!
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#humanresource#humanresourcemanagement#hrprocess#employeeexperience#employee engagement#employee satisfaction#engaged workforce#future of work#hrm
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Boosting Employee Engagement: 10 Effective Strategies for Employers
Employee engagement is a crucial aspect of any organization’s success, but many employers struggle to create a work environment that encourages and sustains it. Employee engagement is the level of commitment, motivation, and satisfaction that employees feel towards their work and organization. Engaged employees are more productive, loyal, and passionate about their work. On the other hand,…
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#career growth#employee engagement#employee involvement#employee satisfaction#grow business#inclusive workplace#leadership strategies#organizational development#performance reviews#positive work environment#professional development#recognition and rewards#talent retention#team building#transparent communication#wellness programs#work-life balance#workplace culture#workplace productivity
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Customer Retention: Reasons Your Business May Be Losing Customers - Technology Org
New Post has been published on https://thedigitalinsider.com/customer-retention-reasons-your-business-may-be-losing-customers-technology-org/
Customer Retention: Reasons Your Business May Be Losing Customers - Technology Org
Small business owners know that loyal customers are the best customers. They will continue to purchase from you and even refer friends and colleagues. You can improve your business by identifying the factors that may be affecting your customer base.
Happy customer – illustrative photo. Image credit: Brooke Cagle via Unsplash, free license
What is customer retention?
Customer retention is the ability of a business to retain customers over time. It is a metric that measures how many customers remain at the end of any given period. Customer retention is when your customers remain loyal to your brand and its offerings. It can also contribute to your growth. Instead of a constant influx of new customers to your business, returning customers speak to their satisfaction with the brand.
If you’ve noticed this isn’t the case for your company, here are possible reasons why your business is losing customers.
1. Providing poor customer service
Good service can increase customer satisfaction. Apple and Amazon are examples of organisations that have high standards when it comes to customer service. These companies have shown that placing customer service at your core business model leads to greater success and customer retention. Small and large companies can learn a lot from these leading companies to remain competitive and retain their customers.
What does good customer care look like? Consistency, reliability, and responsiveness are key to every customer interaction. One bad experience can cause you to lose a customer for good. Each interaction with your company should encourage customers to return. A friendly smile and a positive attitude are important, but there is more. For example, aim to answer questions and resolve problems as quickly as you can. Set goals for response times and successful resolutions. Train your staff to be able to correct any mistakes, and empower them.
2. Failing value proposition
Failing to provide the value you’ve promised goes hand in hand with a poor customer experience. If you fail to accurately deliver the product or service you provide, your clients may assume that you don’t care about them. This is not good for business.
Send your clients regular updates that show the progress you are making for them. When you have good or bad news to report, make sure to communicate it promptly, which is important for all businesses, but especially those who foster close one-on-one relationships with their clients.
3. Outdated technology
Technology is an important factor in today’s brand loyalty equation. Consumers today are not only demanding, but have little patience for inefficiencies, since they can find a similar if not better service elsewhere. Slow checkout processes or a lack of convenient payment methods – online and offline – may cause some customers to look for businesses with better operations.
Simple, intuitive technology will help you retain customers. Your websites should load quickly and be easy to navigate on all devices. This includes computers, tablets, and smartphones. Make sure your business is active on social media and that you are keeping up with it. Use technology to enhance your products and services. Consider listing your restaurant on a delivery application to retain customers who may prefer to order takeout online.
4. Failure to reward customer loyalty
When it comes to establishing customer relationships, recognising the long-standing customers you do have is equally as important as improving on those that need a little more work. It can be very effective to reward customers for their loyalty. Encourage customer loyalty by rewarding those who choose your business over competitors. Customer loyalty programs can be used to offer discounts and special promotions. You can make it less likely that your customers will take advantage of a competitor’s offer by providing them great value without having to make any changes.
Money-back incentives are one way of rewarding customer loyalty. Create a feeling of community and belonging. You can show your appreciation to customers in many ways, such as by featuring them in newsletters and sending them birthday and holiday cards, or by asking them for feedback and including them in the creation of new products and services.
5. Pricing does not match value
Focusing on price instead of value is not a great idea for small businesses. As a low-cost supplier, you will find it difficult to raise prices if you are forced to. A larger competitor can also more easily undercut your prices to steal your clientele.
Focusing on value is the best way to increase customer loyalty in small businesses. Customers are not only interested in price, but also service, consistency and accessibility. Especially when larger competitors are involved – if a customer is choosing your product or service, it’s likely because they want a more personalised experience.
6. Incentivising employees poorly
Employee satisfaction is an indicator of customer satisfaction. If you cannot keep your employees, then don’t expect your customers to stay either. Consider how you can motivate and engage your sales team with sales incentives. This will keep them focused on the behaviours that serve both your customers and your business.
From a longer term perspective, ensure your salary packages are competitive, including insurance, holiday and sick payments that cover what it costs to be an Australian in today’s society.
Why is customer retention important?
Customer retention is a measure of a company’s ability to acquire new customers, as well as how satisfied they are with their existing customers. It also boosts ROI, increases loyalty and attracts new customers.
Returning customers are more likely to spend more, buy more, and recommend friends and family. Research shows that a 5% increase in retention can boost revenue by 25 to 95%.
Smart customer retention strategies ensure that customers are educated about your brand, products and service, and they’re satisfied with the customer experience. They also encourage them to come back to your brand to purchase additional products or receive updates.
Increase customer lifetime value
Lifetime value (LTV) can be defined as the total amount a client is expected to pay for your products over the course of their lifetime. The better your retention strategies, the higher your customer LTV. When you have a solid customer retention strategy, your LTV will soar. It is important to spend as little money as possible on acquisition, and then gain as much as you can from LTV.
Retention and acquisition best practices
Increased customer loyalty requires a targeted, focused approach. You should follow the actionable and achievable approaches to maintain a strong customer base, even though every business will lose some customers.
You can reduce customer churn by taking the time to engage, educate and empower your customers.
Inspire customer loyalty
Keeping existing customers is more profitable and cost-effective than attracting new ones. It’s only the beginning to avoid these common mistakes that lead customers away. It takes time to build customer loyalty. The payoff will be well worth the effort.
Bonus tip: Business insurance can also show your professionalism. It’s vital to keep the most valuable relationships you have in your small business. Maintaining the right insurance is a part of this to build trust with customers and show a commitment to your integrity.
Clients often see insurance as a sign of a financially responsible business owner, which can help protect reputation.
Use AI to create proactive experiences
Proactiveness is another important retention strategy. It’s not enough to respond to customer needs. Customers expect more than ever. They want you to give them what they need even before they ask.
Technology can help. According to Forbes, 48% of customers will be more loyal to a brand that uses the latest technology. Instead of reacting to issues that arise in real time, AI algorithms can identify and solve potential problems before they become a problem, such as through live chatbots on your website.
Personalise customer experience using data
To reap the benefits of personalisation you will need to connect all the data across the customer journey. You can combine customer data from various sources such as your marketing automation system, customer support software or order management tools.
Building an ecosystem of connected customer data allows for possibilities such as sending personalised offers to customers who have recently closed tickets. You can ensure that you don’t duplicate promotions offered by another team.
Adapt to changing customer needs and expectations
Businesses are constantly changing their products and services to meet the needs of customers. Companies who are able to improve customer retention usually have processes that allow them to quickly act on feedback from customers and optimise their operations.
Data transparency is driving agility. Agile organisations can stay ahead of the market’s rapid changes by paying attention to their customers’ data.
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Think about these tips, and ask yourself whether there are any other areas where you can show your customers that you care. Work with your employees to make sure every interaction is positive. By reviewing your files whenever you receive a service request,you can train your team (and use AI) to go beyond what customers expect.
#Accessibility#agile#ai#Algorithms#Amazon#apple#approach#attention#automation#birthday#Building#Business#business model#chatbots#Community#Companies#computers#consumers#course#customer data#customer experience#customer retention#customer service#data#data transparency#devices#easy#employee satisfaction#employees#factor
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The Power of a Healthy Work Environment
The Power of a Healthy Work Environment
In the journey to success, having talent is just one piece of the puzzle. Equally important is the environment in which that talent thrives. Picture this: you’re like a plant. Even if you have the best seed, you won’t grow well if you’re planted in bad soil.
A healthy work environment is like good soil for your talent. It’s where you feel valued,…
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#building a positive workplace#collaboration and teamwork#creating a thriving workplace#creativity in the workplace#employee engagement#employee satisfaction#Healthy work environment#Helen Keller quote#importance of workplace environment#Nelson Mandela quote#optimizing workplace productivity#positive workplace culture#productivity and well-being#Professional growth opportunities#Steve Jobs quote#supportive work atmosphere#talent and success#Work-Life Balance#workplace happiness#workplace morale
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✨ Calling all UX Designers! ✨
Feeling the burnout blues in the world of UX design? Dive into our latest blog post for a rejuvenating journey on combating burnout and rekindling your creative flame. 🌈💻
🔗 Read More Here
Discover practical strategies, mindfulness techniques, and collaborative approaches to navigate the challenges and emerge stronger in your UX design journey. 🚀🎨
Let's turn burnout into breakthroughs! 💪🏽✨
#UXDesign#Designers#BurnoutRecovery#CreativityRevival#UXCommunity#behance#dribbble#ui ux company#ui ux design#uiux#creative agency#website#happy employee#employee satisfaction#stress management#best design agency
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18 Secrets Ideas for Employee Engagement Checklist!
Unlock the potential of your workforce with these 18 secrets ideas for engaged employees. Discover innovative strategies to foster a positive workplace culture and boost productivity. Elevate employee satisfaction and retention with proven tactics that promote collaboration, motivation, and overall job satisfaction. Transform your organization into a thriving and dynamic workplace with these actionable insights for engaged and motivated teams.
#Engaged employees#Employee satisfaction#Employee retention#Job satisfaction#Employee motivation tips
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