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runwayrunway · 8 months

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No. 53 - Hawaiian Airlines

I've spent basically a week and a half posting exclusively about Alaska Airlines, and I don't regret a second of that, but it's time to move on to something a little bit different. It's time to shift our focus south, from the icy coasts of Alaska to the sunny shores of the other non-contiguous United State. Thank you to @sirigorn for the request!

I'd had in mind for a while that I would cover Alaska and Hawai'i's home carriers right after one another. Despite the vast difference in climate their airlines have a startling amount in common. They are two of the five remaining US legacy carriers, standing proud with Delta, American, and United amidst the carnage of countless mergers and bankruptcies. They are both very well regarded - Hawaiian has a reputation for punctuality and professionalism, and is the only legacy carrier to have never had a fatality or hull loss despite being the thirteenth-oldest airline in the world still operating. But none of that is why I paired them up.

I paired them up because they both have faces. There is no reason to suspect that this was coordinated, but I think that Oliver and Pualani - the face on Hawaiian Airlines' tailfins - should be friends. If you take nothing else away from this post, let it be that. But I do have more to say, so let's look past the tail at the rest of the plane it's attached to.

(I have to say this upfront before I get into the review: no matter how pretty their airline's planes are, please choose somewhere other than Hawai'i for your next vacation. The islands were already strained by tourism and that's even before Maui was lit on fire. Now, when the people of Hawai'i are trying to rebuild, is not the time to divert their resources to anything other than supporting those affected by the deadliest wildfires in the past century. If you are able, however, I recommend donating to funds like Maui Nui Strong.)

Hawaiian Airlines has endeared themselves to me by creating a webpage discussing their brand refresh, which I always appreciate. I'm going to be discussing their modern livery today, which was introduced, with this webpage, in 2017, but it's worth noting that their 2001-2017 livery is very easy to mistake for the modern one. It's quite similar, so I'm going to quickly explain how they differ. For what it's worth, they're similar enough that I sort of consider the modern look a revision rather than an outright replacement.

This is the 2001-2017 livery. As you can see it has large flowers in varied shades of vivid purple which bloom out from around Pualani, who is on a solid red backdrop. They wrap around the tail of the plane, creating that sort of curved shape classic SASlikes try to have, and the same purple blooms are present on the winglets. I love this livery, personally - the colors and the shapes of the petals are both fantastic - I just wish there were more of them on more of the plane, instead of it just being boring and rear-heavy like everything else out there.

The 2017 revision is similar, but nonetheless visibly different. The color balance in general has shifted and Pualani has been slightly updated, but it's the flowers around her which have changed the most, and I'm going to be honest - I prefer the old one.

A large portion of Hawaiian's fleet is composed of Airbus A330s. (Each of them is named for a Polynesian constellation, historically a huge part of navigation for traditionally seafaring peoples!) The A330 is a very common plane but a very tricky one to work with. The Airbus roundness doesn't just stop at the nose, and A330s probably are the most vulnerable to this, the ratio of length to fuselage making them look a bit puffy in the front, while the taper of the tail remains about as sharp as with any other model of plane. The wings are located quite forward, and the tail is not especially large or visually interesting, which means that it ends up feeling almost small. None of this is to say that the A330 is an ugly plane; it is not. There is no such thing as an ugly plane (well, there is, but they're still cute and the A330 isn't one), but there are features of different airframes which can make them susceptible to certain visual effects. The A330, due to its specific shape, can easily struggle with an issue very opposite to many other planes - it is very easy to make it look forward-heavy, with the tail coming off sparse.

Unfortunately, this is what happens with the new flower pattern. And yet, somehow, once it's in flight it feels tail-heavy again, because all the color is concentrated there. This weighting of detail and color manages to solve no problems at all, while somehow making two seemingly paradoxical problems worse. And Hawaiian is by far not the worst offender in either camp, but it's my job to be nitpicky and harsh, so nitpick I will - the A330 is a big puffy white tube and you need more fuselage coverage, on both ends, to make it not look like a poorly weighted puffy white tube tumbling its way through the air dealing with just the strangest aerodynamic loads imaginable.

I think if I had never seen the old design I would still notice it, but knowing that they had fixed this very problem and then created it again makes it sting a bit more. I don't mind the flowers as they are now, to be clear - I just wish that there were more of them. They take up so little space that they're easy to miss if you aren't looking closely, and that's a shame, seeing as they've added so much detail!

Looking at the two tailfin designs directly next to each other, I think I actually prefer the old one. And that's not because I think the new one is bad or anything - to the contrary, I love the extra detail in the foliage, and I'll touch on another thing I like later, but there are just a few details that make me sad here, like the way the wordmark got a bit smaller and the removal of the color from the winglets.

The color in general, I think, is a step back. Some things I love, like the vivid, saturated flower they've given Pualani. In general, though, I miss the high contrast between the warm red and cool lavender of the old livery. The website says this regarding the changes to the tailfins:

Pualani, with her welcoming smile and proud gaze, embodies our culture even more clearly. Known as the “flower of the sky,” Pualani is now framed by the rising sun, watching over our guests and crew along their journey. To celebrate her regal status, we are featuring purple more prominently in our color palette, complemented by an updated graphical style that reflects our reputation as a premium, global brand.

So, I might be insane, but I actually think the new livery is less purple and more red, right? Am I insane for thinking this? And that's not bad - the color palette of a shelf of homemade jams is absolutely an appealing one - but I loved the contrast between dark, warm, rich tones and light, crisp, clear ones with the old purple, which had really been a new direction for Hawaiian's primarily-red historical branding. Like I said, I don't hate the new livery at all, but it feels like it's missing a bit compared to the old one. There's a part of me that feels like the ideal Hawaiian Airlines livery would have the tailfin of the 2017 livery with the 2001 livery's flower unfolding beneath it, fully wrapping up the tail the way it used to and providing that blueish lavender pop to really clearly contrast itself from the rest of the plane. That could be stunning, I think, and while it would be a lot of detail that's generally something you want with florals - you either go minimal, like the Vietnam Airlines lotus, or you take advantage of the potential depth of color and shape which layering can give you.

Seriously, though...it's less purple. I haven't totally lost it, right? Please tell me I haven't totally lost it. I like purple. I want purple! This feels less purple!

Having insulted the new livery a bit, I'm now going to tell you all what I really like about it.

A maile lei—one we use for important occasions—wraps around the body of the aircraft to symbolize the warm welcome we extend to our guests, and the ways that our traditions bind us together as an ‘ohana (family).

I don't think I need to explain why I love this idea, but I will anyway, because that's what you follow this blog for.

This is a lovely idea that, in addition to portraying Hawai'ian culture, is a great way to keep interest going throughout the fuselage. I love the way it's placed, with that natural-feeling flow to it which feels like it continues on from the placement of the colored flowers before assuming a flowing pattern like that of a lei held up into the wind.

It works well with the shape of the A330, curling elegantly around the ventral fairing and over the wing. It takes advantage of the large canvas provided by the giant tube of a fuselage to present an elegant pattern of twists which keeps the fall of the lei feeling natural and means that you get a different view of it from every angle. I like this a lot.

I also like the fact that they stuck with a shape that's more-or-less the Lufthansa-SAS-line archetype, but then added something else to the fuselage, less because of how it works for this specific livery and more because it proves that you don't have to reinvent the wheel when it comes to colorblocking...you just need to add something else. There is nothing wrong with the basic shapes, but everything wrong with the fact that they stop there.

...but I have to keep on nitpicking.

First: why is it grey? Why not a light purple? Grey is difficult to see on the white fuselage, and just feels at odds with the rest of the color scheme. It would feel so much more integrated, be more visible, do a lot to fix the rear-weighted color balance, and just look better if it were a light lavender or pink. I mean, fuchsia flowers lead directly into...grey ones? What kind of decision is that?

Second: why does it stop where it does? Surely with this sort of anfractuous winding pattern you could avoid covering the wordmark, or you could integrate it into the wordmark if you so wanted - I just don't understand why it cuts off behind it! This feels...

Oh no. Oh no, it's giving condor. Not literally as ugly, of course. It's not ugly at all. And it wasn't beginning with a never-before-done dynamite concept, it was iterating on something they already had that was nice but had room to grow. But it has potential dense enough that a spoonful weighs the same as an A330 and they've diluted it until most of the fuselage is just white. I don't get it. I just don't get it. They've been put one foot before the finish line of a footrace and immediately begun running in elaborate spirals. Like, you got there, but this was just a bad way to do what could have been so guaranteed.

Well, that's just one part of it. I've been talking about A330s this whole time. Hawaiian doesn't have an all-A330 fleet. I'm sure some airline out there does, but it's not them. (I had actually thought Aircalin did but I'm glad I checked to make sure because they have an A321 and a Twin Otter.) The reason I've been talking on and on about A330s is that I judge liveries which are consistent across models by their weakest points, and the A330 is easily the weakest for Hawaiian. On the reverse is the backbone of their inter-island fleet: a flock of Boeing 717s which are all named after indigenous birds, and apparently come with little plaques inside to dispense bird facts!

This livery actually looks phenomenal on the 717. This isn't a surprise to me. 717s are just fancy DC-9s, and DC-9s are one of the hardest planes to make a livery look bad on. I think the ceiling for a really great DC-9 livery is probably not the highest, but the floor for a bad DC-9 livery is in contrast quite high. Some planes are just hard to design liveries for - like A330s. Other planes are forthcoming with visual interest of their own in a way that accommodates liveries that look painfully minimal on larger, more conventionally laid-out planes.

The 717 has a very short (vertically) fuselage, limiting the blank space, and it seems like something about how they transferred the lei pattern unchanged onto it meant that it ended up reaching nearly to the nose. The small amount of overall real estate on planes like this means that detailed liveries shine their brightest, with every little bit fully blown up where on a larger, whiter canvas they could be lost in the dense shuffle and surrounding howling expanse. The rear part of the engines look a bit funky (which could be remedied somewhat if the flowers extended farther, like they did with the old livery) but this is otherwise just fantastic and would be exalted in my eyes if they just had made the lei an actual color.

Look, see how much better the shape of the old livery worked with the engines! It's so frustrated when airlines keep making half of a really great livery but never really merging them together into the absolute stunner of a livery that they could have - it reminds me of JAL, sort of, though again, Hawaiian just has nicer-looking planes at base by quite a margin.

The last type of plane they fly is the A321neo (each of which is named after local plants and forests). The relative stature, shape, and layout of this handsome girl are a compromise between the 717 and the A330, and accordingly I think this livery looks totally solid on her. The issues with the grey that I mentioned earlier remain, fuselage coverage is better than the A330 but not perfect, it's pretty but I can nitpick about it. Still, when I see this plane the nitpicks aren't the first thing that come to mind - they come after. The impression upfront is of a very pretty floral design in a lovely palette of homemade jams with a bit going on in the fuselage and Pualani's striking silhouette. There is a lot to like here and it's the details that just aren't keeping pace with the general design.

image: Hawaiian Airlines

Worth mentioning, though, is that this is the last type of plane they operate for now. Beginning in January of 2024 they will be taking delivery of 12 Boeing 787s, a plane which I love so much that it's one of the airframe features I've actually gotten around to doing. (I've been meaning to do more, but my life is hectic and posts kept getting long.) I only have this one picture to go off of, but I'm worried about the fact that the lei seems to stop even earlier on the airframe. The 787 is a beautiful plane, but it's a long plane, and this makes me worry that the rear-heaviness is going to be exacerbated on it. Maybe from a different angle the heavy wing sweep and the location of the engines could counteract this somewhat, but for now all I have to say is that I hope this very pretty livery and this very pretty plane can unite to create something very pretty, and I hope that it looks better when we get more pictures of it. (I do not yet know what their 787s will be named for.)

As I wind down my picking-apart of this livery, I keep stumbling on the glaring absence of winglet and nacelle detail. This is one of the simplest things you can do to avoid the rear-heavy look, and basically every livery benefits from it. The floral motif would be easy to translate, and the old livery even had some colored detail on the winglets, so I really don't get it. This doesn't just feel like a misstep, this feels like walking an hour to work every day and then learning on your very last day at that job that the whole time there was a bus you could have been taking.

And that's just...overall how I feel about Hawaiian Airlines. Beautiful graphics, fantastic idea, but it's like if a designer has ordered the building of a beautiful sculpture and the head of the company has ordered his employees to comply, but each one of them hates the designer and is doing all they can to sabotage him while never technically going counter to his instructions and vision. It's...it's really strange. It's hard to classify. I've kind of figured out how I give verdicts for things I think are really great executions of fundamentally insufficient concepts, but the reverse - 'great idea, generally pretty, so many bad choices' - is harder to nail down.

B-, I think.

Is this provisional or permanent? I couldn't tell you. But my reasoning is thus: this livery is one that I like, but which I think is poorly executed. A like-minus, if you will.

These grades ultimately really are something that can only mean something within the context of its own post - comparing one airline to another along their lines is going to be futile and this is not a tier list. I had intended it to function like that, but it just probably doesn't. Sorry, grading scales are difficult. I get so neurotic about grading scales. That's why I never used a numeric scale.

I mean, even these posts can be a bit misleading. This has been mostly critical despite the fact that I generally like this livery. It's the granular nature of my problems which makes up the bulk of the length. 'It's pretty' is maybe one paragraph at best. 'The details are mind-bogglingly suboptimal' is a full essay.

Their liveries are pretty. Their liveries have lovely colors and a fantastic logo in Pualani, reference their heritage, and incorporate features I've specifically pointed to before as being the sort of thing that can save liveries, but they managed to stumble so elaborately when sticking the landing that you wonder how they managed to do it - just landing on your feet would have been so much easier than doing that many ungainly tap-dancing maneuvers on your way down. None of it ruins what is still a very pretty livery, but all of it makes me look off at the horizon and faintly wonder 'why...' under my breath. I hope that in the future they wake up, take a deep breath, and realize they've built the perfect livery piecemeal all along and now all they have to do is put it together from their two most recent attempts, both of which were beautiful but far from perfect. I would even say that, with the inclusion of the lei, they have grown objectively - but they have so much further to grow.

And, to finish, I'm going to address what I know some people are probably wondering - no, I am not doing a deep dive into Pualani's identity, because Hawaiian Airlines is very upfront about what and who she is. Pualani is not exactly a real person, per se - she is a mascot, the 'flower of the sky' - but her image is based on a real person, and that real person unfortunately died mere weeks ago, as I was preparing to research this.

It was startling receiving this news as I was searching for information on the history of the Pualani logo - seeing 'is' turn to 'was' in real time. It was strange having to go back and edit my own writing to say 'was'. But maybe my timing isn't as bad as it could have been. One more tribute amid tributes - nothing special - but another voice among those celebrating the iconic face on the purple tailfins.

image: Miss Hawaii Organization

Leina’ala Ann Teruya Drummond, an indigenous Hawai'ian, was 1964's Miss Hawai'i and a top ten placer in 1965's Miss America competition. She had also worked for Hawaiian Airlines as a cabin crew member when she was younger, and was later chosen to be the model for the airline's new Pualani logo, which debuted in 1973. Coincidentally right after Oliver, but I do think it's just that - a coincidence - especially since the 1973 livery, including Pualani, was designed by Landor Associates, an incredibly prolific firm. She's evolved a lot since then, but she started out as Leina’ala Drummond and this has been public knowledge since the start.

Unfortunately, on 18th September 2023 Drummond succumbed to cancer, aged 77. She lived a full and exciting life, and I can't think of any better way to put it than the Miss Hawaii Organization did - her “iconic smile, elegance and grace will always be remembered”. Some of that elegance still lives on through the image on every Hawaiian Airlines plane's tailfin, which has evolved over the years but never changed at its core. May her memory be blessed, and my condolences to her loved ones.

image: Hawaiian Airlines

Even as she changes you can still see Drummond in Pualani's calm, graceful dignity. Hawaiian Airlines' branding would be a husk of itself without her, and I hope her image will grace their planes for decades to come.

#tarmac fashion week #era: 2010s #era: 2020s #grade: b-#region: north america #region: united states #hawaiian airlines #legacy carriers #landor portfolio

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triphelpdesk · 5 months

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Does Hawaiian Airlines Have a Seat Selection Policy? A Complete Guide

Booking a flight to paradise on Hawaiian Airlines? Understanding Hawaiian's seat selection policy is one key to maximizing your island-hopping journey. As you plan that relaxing vacation in Hawaii, you probably have questions about choosing seats for your Hawaiian Airlines reservation.

This comprehensive guide covers everything you need about Hawaiian’s seat assignment options, policies, fees, and more. Read on for insider tips to help secure the perfect seat on your next Hawaiian Airlines flight.

What is Hawaiian Airlines' seat selection policy?

Hawaiian Airlines allows passengers to reserve seat assignments in advance for all flight classes, either during booking or later through online check-in. Certain restrictions and fees may apply depending on your fare type and seat choice.

In general, Hawaiian aims to accommodate requests for specific seats when possible. However, availability is not guaranteed as assignments are first-come, first-served. So booking early maximizes your chances of reserving preferred seats.

Does Hawaiian Airlines charge for seat selection?

Most standard economy seats are available for free advance selection when booking on HawaiianAirlines.com. You can view their seat map and choose any open seats in your cabin at no extra cost.

However, there are fees for booking Hawaiian’s Extra Comfort seats with additional legroom and recline. Prices vary by route but expect $40-$99 each way. First class seats also require a paid upgrade starting around $100 or more per segment.

Any seat changes after ticketing incur a web service fee, usually $25-$50 per person depending on your fare class. Same-day standby upgrades may also be available at the gate for an additional charge.

How early can you select seats on Hawaiian Airlines?

You can select seat assignments beginning at the time of booking on HawaiianAirlines.com or through their mobile app. The earlier you check in and choose seats, the more availability Hawaiian has to meet seating requests.

Online check-in typically opens 24 hours before departure, allowing you to view updated seat maps and change assignments as needed. Experts recommend checking in right when online check-in launches to have your pick of preferred seats.

Can you choose seats at the airport with Hawaiian Airlines?

The Hawaiian Airlines seat selection policy allows to passengers select or change Hawaiian Airlines seat assignments at the airport if seats are still available. If you did not choose a seat when booking, simply use the self-service kiosks or see a Hawaiian gate agent for assistance.

Airport staff will do their best to accommodate seating preferences. But availability is not guaranteed, especially on fuller flights. Arriving early improves your chances of requesting your desired seat type before check-in closes.

How does Hawaiian Airlines assign seats?

When seats are not pre-selected, Hawaiian Airlines takes into account a few factors when assigning seats:

Fare class - First class, Extra Comfort, and economy passengers are assigned seats in their purchased cabin.

Group bookings - Hawaiian aims to seat families and groups together when notified in advance.

Special needs - Passengers requiring accommodations may receive priority seat assignments.

The sequence of check-in - Earlier online check-ins receive preference for remaining seats.

Aircraft type - Hawaiian operates different aircraft with varying seat numbers and layouts.

Generally, checking in as early as possible, even before airport arrival, helps secure your desired seat location and type.

Can you change your seat on a Hawaiian Airlines flight?

Yes, passengers can easily change Hawaiian Airlines seat assignments through the online booking portal or mobile app for a fee. Log into your reservation, select new available seats, and complete the switch.

Same-day standby upgrades are also available at the gate if seats are open in premium cabins. However, options are limited close to departure so advance seat changes are recommended.

Refunds for paid preferred seats depend on the fare rules. Non-refundable tickets normally forfeit the fees while refundable fares can be reimbursed. Contact Hawaiian Airlines for specifics.

What’s the best way to get your preferred seat on Hawaiian Airlines?

Here are some useful tips for getting your top seat choice on Hawaiian flights:

Book early when Hawaiian’s seat selection inventory is wide open.

Check in online as soon as available to pick preferred seats from updated maps.

Select seats on Hawaiian’s website or app which show real-time availability.

Consider joining HawaiianMiles for early access to seat upgrades.

Arrive at the gate early to ask about available upgrades.

Notify staff of any special seating needs due to family travel, disabilities, etc.

Stay flexible in case your first seat selection is no longer open.

Can you request bulkhead or exit-row seats on Hawaiian Airlines?

Yes, passengers can request bulkhead and emergency exit seats on Hawaiian Airlines flights. These rows offer extra legroom for added comfort but have some restrictions:

Exit seats require passengers to be at least 15 years old and able to assist with doors if needed.

Main Cabin Extra seats with extra legroom can be purchased for a fee.

Bulkhead seats have infant bassinets restricting occupancy.

There are no free advance upgrades to premium cabins like First Class.

Exit row seating is subject to availability. Hawaiian recommends contacting their call center to submit requests for bulkhead and exit row seating assignments.

What seats should you avoid on Hawaiian Airlines?

While Hawaiian offers comfortable seating across their modern fleet, there are a few spots passengers may want to avoid when possible:

Rows near lavatories can experience more foot traffic and noise.

Bulkhead rows lack under-seat storage space due to emergency equipment.

Last-row seats don't recline so have limited comfort.

Seats near the wings can pick up more engine noise.

Mid-cabin seats in the rear economy can feel cramped.

Of course, any seat on a Hawaiian Airlines flight is better than no seat when traveling to beautiful Hawaii! But if given a choice, opt for legroom in early rows and away from restrooms and galley areas for the optimal experience.

No matter where you sit on Hawaiian Airlines, you’ll enjoy island-style hospitality and breathtaking ocean views out your window. Just be sure to review Hawaiian's seat policies when booking so you can sit back, relax, and enjoy your upcoming tropical getaway.

#hawaiian airlines seat selection policy #hawaiian airlines seat selection #hawaiian airlines

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