#while moon zeros in on the negatives until they’re handled and won’t see the positives until he feels he’s earned them | Explore Tumblr Posts and Blogs

lickingyellowpaint · 3 years

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Alright, because at least one anon was curious, here are some thoughts based on, admittedly, a very brief foray into the world of sales. I'll speak only to what made my gut instinct do a confused puppy head-tilt, and obviously this is opinion, from someone on tumblr, and therefore not the end-all, be-all of advice on this...

Red Flags of Possible Scam Employers and/or Services

1) The first red flag was that the company threw me into the internal chats - chock full of pep and others' successes - before I was actually physically at work and able to understand their utility. Perhaps it’s easier from a tech perspective to fling new employees into every digital system at once. And sure, there was useful information and good insight into how the company uses those chats - lots of newbies asking questions and getting relevant good answers whilst on the floor, which IS nice - and if you're like me and unfamiliar with the tech or apps being used, it's great practice.

For the most part, though, two of the main chats were just hyping up their salespeople as they met their goals. I suspect they want you to see how much money everyone's making, how they're meeting their goals, and make you want to succeed similarly. There was already a little too much constant enthusiasm bouncing around the place for my goth ass, but hey, can't say the culture was negative! Still somewhat a nefarious psychological move, though, imho. The intent is likely to boast, dazzle, entice, overwhelm and make you envious enough to be competitive, as much as it is to inspire and inform. Just a guess.

2) The second red flag was similar in nature. In a lot of the e-meeting training sessions, there was a LOT of time spent on praising the success of those present in video meetings, a LOT of time spent on explaining the tier system of salespeople, the incentives, the commission system, cool trips you can earn... and I get that, to a degree, okay, you have a job, you wanna know how much money you can really make. Fine!

But if as much or more time is spent on those types of things than the actual training on what you need to learn to do the job... hm. Hm! I suspect more headgaming. (And no, this wasn't an MLM targeting suburban moms to employ and get all their friends onboard. This is a big company with good stock and trusted affiliates.) Anyway, this is about when my gut started to do that quiet hrrrr-uff dogs do when they wanna bark but aren't sure about it yet.

3) Language and words are key. Obviously, most people are sharp enough to know that phrases like "no out-of-pocket upfront cost" is a codeword for We Can't Legally Say It's Free But Want You To Feel Like It Is, and means there'll be payment involved at some point. It's one thing to know that, and quite another to parrot the phrase at an elderly potential customer, or one whose grasp of English isn't quite perfect. Could you, in good conscience, do that for a commission and feel good about it? Turns out I couldn't.

And that's not necessarily indicative of a scam company altogether - sales is sales, and sales language has probably been a little deceptive by nature for as long as it's been around. But could you do that for a paycheck, while being new to the job, thus not being entirely sure what it's gonna cost that little old lady or that immigrant family down the line? Could you? You may not really know for sure until you hear yourself say it, and your gut starts barking in earnest, because you don't know what their next step - that you just convinced them to take - will be.

4) I didn't know, so I tried to find out. While my followers here know I was pretty diligent with my required training stuff, you can see from points 1 and 2 that those materials weren't really meaty and informative enough for me. I tried to seek further clarification not just on my tasks, but the next steps - could someone explain them to me better, in a way that assured me I wasn't pitching a scam? Could someone send me videos or content relevant to the next step in the process, just so I understand it better for my own edification and peace of mind?

Well... maybe they tried to. I was sent a link to a video of one of the next-step-in-the-process sales guys at work... only to be denied access to that video, and though I requested access, nothing in the system ever granted it to me. A glitch? Perhaps. But when I mentioned wanting access, wanting a few more questions answered until I felt right with things, most of what I heard was:

"Oh, you don't have to worry about that."

"Don't overcomplicate things for yourself."

"That's a little above your role. Keep things simple, say you don't know, and it'll add value to the expertise of the next-step sales guy!"

"We tend to save that for more advanced training, since not all of our new people have your emotional intelligence, and might not have as good a brain-to-mouth filter, and say more to the customer than they need to."

Well... I wasn't asking in order to answer a customer's questions, I was asking to answer mine. I won't speak to what I don't know to be true, and I won't sell what I'm not sure is legit, no matter how much I'm paid to do so. And that gut-dog? Now it's a pack of dogs, and at least one of them is starting to howl.

5) It's howling kind of loudly, actually, and my (delightful, friendly, funny) managers aren't helping me quiet it down. So if they can't answer my questions to my satisfaction, I have to seek answers elsewhere.

Arguably, obviously, I should have done this from the start, but - that's when I sought out customer reviews.

And I don't mean clicking Google Reviews and just reading those.

I mean spending most of an afternoon on a deep dive into the following search terms:

"[Company Name] reviews" "[CN] scam" "[CN] Better Business Bureau reviews" "[CN] reddit" "[CN] class action/lawsuit" "[CN] Yelp/any other well-known review site you can think of”/Twitter tag/FB search

You get the idea.

Now, of course some bad actors (rival companies, annoyed ex-employees) can write bad reviews to make the company look bad. Equally, anyone who felt like it could write good reviews to make the company look good. (I wasn't about to search every good reviewer's name in our email database to see if any matched up. But a couple did include words or phrases that might be included in customer-facing marketing and mission statements and thus parroted naturally, but were definitely included in internal training vids. Just a very slight few, but they popped out at me.) Another thing to keep in mind when wanting to take all reviews into account equally is that when people are happy with a product, they don't always remember to leave reviews, so most reviews are written by the vaguely-to-deeply dissatisfied to begin with, and may not be an accurate representation of what's really going on.

Let's be fair here. As a thought experiment, look up the reviews for a company/service/product you truly love, and see if the bad ones reflect a concern you can understand, or one you'd brush off, or one that just doesn't reflect your experience at all. What works for one person/locale/reason for another, might not for someone else, and that’s understandable.

Also ponder:

Out of, let's say, 200 reviews, how many would need to be positive to get you to buy something, especially if it was something you wanted? Would a lot of negative ones make you second-guess the product or service?

How would you gauge the seriousness of the problems presented in the negative ones?

Would a company responding to the bad reviews with apologies and customer service numbers, on that same forum where all could read their empathy and solutions, be enough to convince you that the company had handled the issue by the time you're reading them?

Ponder, ponder, ponder...

aaaand, moving on.

Let's say that out of 200 reviews from a plethora of sources, 40-50 are five-star happy with the company.

Another, eh, 30 or so are two- or three-star, because something went wrong, wrong enough to leave an iffy or downright bad taste in the reviewers' mouths.

The last 110-120? One-star reviews. With at least 10-20 of those saying they'd have left zero stars if the review forum allowed it.

Some of those one-stars may be several years old. Some may have since had their issue truly resolved, and never bothered to update their review or add to it. Some have issues that boil down to, "Okay, the customer clearly didn't understand the terms", or, "That's a crazy problem but I can't relate to caring about it because [insert personal preference/reason] here."

But if a whole load of those one-star reviews tend to speak up about the same types of problems, serious ones, ones you'd find bothersome or downright tragic, ones that would cost you money in some way or another, ones that make you further doubt the integrity of the company altogether, and many of them are as recent as the last few months...

Do I need to finish that sentence?

Hold up, BRB, I have to let the gut-dogs out, they're going absolutely batshit crazy. Must be a full moon!

Or just a disorganized, neglectful, or possibly purposely deceitful company.

The old saying says there’s a sucker born every minute.

Would your conscience be cool with being paid to be one, or to prey on them?

Advice:

My advice is pretty basic: before joining, signing, buying important things, do your diligent research and trust. your. gut.

I hope the above list of experiences helps guide you in doing both.

#if you wanna play it super-safe just ignore salespeople and don't go into sales to begin with lol

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