#idr his actual name but one time a man on the phone at the california dmv was a literal angel

[doesnotloveyou]

whenever I have an issue with a website/product/company/etc i find myself wanting to talk to a real person on the phone. You can explain things to other humans that automated systems aren't designed for or can't compute. having been the receptionist people call to resolve an issue made me appreciate the obvious fact that only humans can provide solutions to human issues. even if the person who picks up the phone is genuinely an ass, you still have options that do not exist with an online guide or bot.

that there are daily industries that exist without an available phone line or walk-up desk bothers me to the point that I don't want to interact with those places (like the self-checkouts whose intricacies are lost on even the lone min wage employee when something doesn't ring up right and their security system swears you stole something because it's glitched out and they can't prove you did or didn't because they aren't trained for that and by the time you reach the employee willing to decode the checkout robot's mysteries you sincerely wish you had just shoplifted $7 worth of bottled water)

I swear I thought it was just a generational thing that my parents and grandparents were invested in, but apparently it's something you can grow into. The machines are wrong and David at the DMV was right

#idr his actual name but one time a man on the phone at the california dmv was a literal angel #i send him my love every time i think of him #and ALL BECAUSE he taught me how to convince the system i no longer lived somewhere bc I DIDN'T #now if only the county clerk here was that smart #i really dislike michigan government so far #california it's a 13-step process to do something super simple but it gets done eventually #michigan it's a 3-step process and the last step is accepting it will never get done! #so you know trade off #i'm barely exaggerating btw this is how it's been so far lollll #dnly rants #adulting #california #michigan #consumerism