#today in reliabledragon complains about call centers

[reliabledragon]

To me, the best embodiment of modern capitalism is in the phrase "please hold, we are experiencing higher than usual call volume". I know it's a lie. You know it's a lie. But you still hear that line every time you call, regardless of the day or time, because it shifts the blame. It tries to prompt you to blame the other callers instead of asking, "Hey, why are they deliberately understaffing their call centers and making it so difficult to get help?" It takes a failing caused by a deliberate, profit-focused management choice, and turns it into a problem with the people using the system, rather than one with the system itself. And that pattern, to me, is the epitome of the modern corporate system.

#today in reliabledragon complains about call centers #I know this isn't that deep or anything #but like #this wording is a choice #and this pattern just shows up in so many places #it's infuriating #to see how effectively systems can shift the blame for their failures onto the actions of the people participating in them #anyway thank you for coming to my ted talk #my posts