#stories from panandproud

[dorkofclanlavellan]

Hardee's Customer Service in a certain DeKalb County Town.

I've had good customer service at this particular Hardee's and I've had bad customer service there. But mostly it's just mediocre.

So we usually have these little circulars that come in the mail every week for Hardee's coupons. Along with a few other fast food places around here. And the small writing says "Limit one coupon per customer, per visit. Up to 2 discounts per coupon."

Due to the unreliable customer service, and the food sometimes sucking, we don't go to Hardee's that often. But when we do we each go in with one coupon and our own money to do separate transactions.

But a few of the manager don't give a fuck and will let us use all of our coupons in one transaction. So, example of the good.

Now here is an example of the bad.

One morning around 6:15 am, my mom and I had been at the nearby Laundromat as our dryer wasn't working and we didn't have the money to get it fixed.

Mom asked if I wanted to get some breakfast at Hardees since we were already out and about. I said sure, so she asked me to make sure that they were open.

"They've been open since 5." I told her, after checking google for that specific location.

Which means they had plenty of time to have everything up and running and they probably already had some early bird customers in.

We get there and as we're heading towards the drive-thru, we see that there is one family in there already eating their food. No other customers.

After a couple seconds at the speaker an employee says in a bored tone,

" Welcome to Hardee's. What can I get you?"

My mom orders our breakfast, two loaded Omelet Biscuits.

Simple, right? Should only take like 5 seconds to enter. I've worked that shift at (a different) Hardee's before, I would know.

30 seconds pass of complete silence. No confirmation, no "Sorry, are systems are slow this morning it's taking me a minute to get your order entered." Nothing.

So, thinking he didn't hear her, my mom says in a confused tone, "Did you get that?"

Her inquiry, which wasn't impatient considering the order was 2 identical biscuits and 30+ seconds had passed since she'd stopped talking, was met with a very snarky and belligerent,

"I will when I get it in the system."

Our initial reaction was something like this,

After 15 more seconds, he huffed out our total. My mom then began her rant as she started to pull around,

"I can't believe that fucker took that hateful ass tone! Oh, I'm sorry for making you do your job! It's not like he's busy, it's not like he's just opened. I wasn't rushing him. He was dead silent for nearly a minute. I wasn't sure he heard me!"

I tried to get mom to stifle her anger until AFTER we got our food from him, but she was just like,

"Oh, I hope he does something gross to our food. I'll wrench his ass through the window and show him not to piss off a fat Southern menopausal bitch!" she actually said that.

I should point out my was National Guard, until she got pregnant with me. So if she had decided to fight him she probably would have won.

Anyways, she finally calmed down by the time they came to the window for our money. It was a guy in his late 20s to early 30s with long hair (loose) no uniform or name tag.

So I kinda think he was the rude ass, he sure as hell wasn't polite at the window.

Unlike the older gentleman (in uniform) who brought us our food.

So yeah, maybe the guy was having a bad day. Who knows, but it doesn't excuse how he acted. If the system was slow or down, he could have just said so instead of being a dick.

What do you guys think?

#customer service #hardees #stories from panandproud