#servicenow rome

[aelumconsulting]

Tour To ServiceNow Rome With AI And Employee Experience

The Rome release adds new functionality to the digital workflows. It helps the customers to create really great employee experiences. New AIops enhancements are there to resolve the problems quickly and increase productivity.

It has the tendency to solve the customer problems earlier. The presence of a Mobile App builder allows the developers of different skills level to create the apps and more engaging experiences for the customers.

App Engine Studio

Major enhancements are made for all the developers. It allows the developers to create great experiences. They can even collaborate to get better output by giving the right level of access to developers.

By giving proper collaboration descriptors such as Owner and Editor, we can assign required permissions to them.

AES and UI builder support allows admins to give controllable permissions to the developers.

There are more possibilities of giving permissions like Application manager, programing tools, Deployment, File type access, Security / Entitlement. These can be added for individuals or groups.

Developers can work together and collaborate accordingly, they can invite others but it requires the permission of the administrator.

Only assigned, specific users can work on that application.

Error handling in Flow Designer

Flow Designer contains the “ERROR HANDLER” switch which helps to create actions if an error occurs.

If the main part is not executing, we can write the logic in Error Handler sending a notification to HR about the logs.

There is one more way of handling errors that is under the action flow, we have Error Evolution, which takes the condition of error and gives the output.

Integration Hub

Another low-code feature from ServiceNow Rome is the REST API trigger for IntegrationHub can help to simplify inbound integrations in a low-code capacity using FlowDesigner.

Automate import tasks from a new design environment that consolidates several legacy forms into a single modern interface.

Support for duplicate query parameters.

Support TLS 1.2 for outbound integrations where all data in transit is encrypted using cryptographic standards that comply with FIPS.

IT Asset Management

Till previous versions we only have Software asset management and Hardware asset management, now in ServiceNow Rome we also have Cloud asset management.

Why Cloud asset management?

This allows the users to analyze the full range of costs associated with our cloud assets.

We can stop and start the assets by scheduling.

Identify the assets which are not having any ownership and eliminate them.

Eliminate the uncertainty associated with owner-less assets. for a specific model or software to understand the no. of license owned with a detailed explanation.

Field Service Management

FSM will manage work tasks performed on location. We can match the tasks based on skills and available inventory.

It allows agents to record details like travel time, spent time, and completion of a task.

In ServiceNow Rome, Crew members can work together on the assigned task for a set of hours, days, weeks, or months.

Crew leaders can record the entire crew’s work contributions.

By this technician can minimize his travel time, reduced the administrator burdens.

Presence of Mobile Timesheets that can Manage timesheets on the go. Allow technicians to record and submit time entries from a mobile app.

IT Service Management

ITSM improves productivity, resolves issues quickly, and full fill the user requirements. In ServiceNow Rome, we have lots of updates on the ITSM module. Here are some of them mentioned below:

Change management: Change management is being able to schedule changes through the REST API, which helps to lower the risk.

Vendor Manager Workspace Changes: We can monitor service agreements breaches, If any of the incidents or service availability is outage then we can analyze the effect of multiple breaches by the same vendor.

Digital Portfolio Management: Giving service, application, and product owners a unified workspace to collectively manage them throughout life cycles.

IT Business Management

Managing our team anytime, anywhere using a mobile device. This is available to both android and IOS.

The ServiceNow mobile timesheet app is allowing users to create, edit, view, enter notes and submit timecards/timesheets from their mobile devices.

Managers/Users are able to approve, reject, view, and recall a timecard/timesheet from their mobile. Log hours on the time card, update hours for the week for a specific time card.

Improvement in employee experience by allowing them to submit their new ideas.

HR Service Delivery

Employee journey management: HRSD module mainly focused on an easy way to get HR services.

Giving access to any time, anywhere to HR services to increase the employee’s satisfaction.

There are many ways to find answers, make requests, and provide help to the employees through the mobile app and Employee Center.

Employee Center has also added the ability to delegate assigned tasks to another agent using granular delegation.

If a user is out of the office, that user can delegate responsibility to other employees.

UI Builder / Now Experience: Portals, Workspaces

Bind conditions to static or dynamic values like data resources, page properties, client state parameters, etc.

Replace hardcoded conditions with dynamic.

Delegated Developer support for UI Builder and AES.

Virtual Agent

Transform user engagement and simplify developer experiences with features such as asynchronous chat, Virtual Agent Designer, and conversational analytics.

Increased agent productivity and improved customer experience with Conversation Autopilot, which enables agents to temporarily transfer control of a live chat to the Virtual Agent.

Tips For Rome

Able to schedule a plugin installation.

Disable the ability to create Home pages by making sys_property(com.glideapp.home.deprecate_homepages) value as true.

On the reports if we are blocked by ACL, we are able to request from there itself(Request Access button), the request will directly go to the administrator.

Able to see the plugin summary by calendar available in the find in store button.

Automation discovery: Identify opportunities for automating ServiceNow applications, such as Virtual Agent and Agent assist. End the struggle with how and when to turn on automation solutions from ServiceNow and increase deflection while lowering MTTR.

Platform security enhancements: Increase the protection of data with multi-factor authentication and data export metrics for visibility on unauthorized table exports.

Platform encryption enhancements, NLU Workbench enhancements, AI Search enhancements, and in Rome.Inbound email actions: Change to the incoming email processing to look at cmn_notif_device for alternative persons. which means one person can have multiple emails. So, it will directly go to that table and return the user.Reactive scan: It can run on specific failures, suppose whenever we are doing up-gradation or update set if that fails then we will test with Reactive scan which will give us cause.

“The ServiceNow Rome release empowers the digital workflows, create delightful customer experiences, deliver AI-based services, and increases the productivity”

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

#servicenow #servicenow rome #ServiceNow Rome Release

[freecourselabsnew]

ServiceNow DISCOVERY Rome Delta Practice Test

ServiceNow DISCOVERY Rome Delta Practice Test

Prepare for ServiceNow DISCOVERY Rome Delta exam with practice tests Description Short Description ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner. The ServiceNow DISCOVERY Rome Delta exam certifies that a participant has successfully understood the new features offered in the latest…

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#IT Certifications

[binmile]

#servicenow notify #servicenow sms integration #serviceNow messaging service #servicenow integration #notify servicenow

[brianlichtig]

ServiceNow ‘Rome’ emphasizes employee experience

For years ServiceNow has been viewed predominantly as an IT service management (ITSM) vendor. Under CEO Bill McDermott, however, that strategy has shifted, and the company is evolving its Now platform to increasingly underpin processes in other areas of the enterprise.

Central to this shift is Now’s emphasis on workflows. “At [Now’s] core, there is a workflow automation engine that can be used for any business process,” said Stephen Elliot, group vice president for infrastructure and operations at IDC.

Because of this, Elliot and other industry analysts see ServiceNow moving beyond its ITSM roots into the enterprise at large. “There is a growing opportunity to think about ServiceNow across multiple business domains — notably HR, employee workflows, customer support or service, and in the broader role of application development,” Elliot says.

To read this article in full, please click here

from CIO https://www.cio.com/article/3633674/servicenow-rome-emphasizes-employee-experience.html#tk.rss_all Baltimore IT Support

#Baltimore IT Support

[digital-dynasty]

ServiceNow Rome-Release: Alle Infos für Mitarbeiter in MS Teams

ServiceNow integriert im Rahmen seines jüngsten Rome-Release mehrere Planungs- und Informationstools in Microsoft Teams. Read more www.heise.de/news/…... www.digital-dynasty.net/de/blogs/team-blogs/…

http://www.digital-dynasty.net/de/blogs/team-blogs/34430-servicenow-rome-release-alle-infos-für-mitarbeiter-in-ms-teams.html

[aelumconsulting]

ServiceNow SAM

Servicenow SAM is a commercial practice that involves creating methods to maximize the value of your software assets and manage risks associated with noncompliance with licensing contracts. This includes the management, deployment, license regulation, consumption, optimization, and disposal of software, whether and disposal of software, whether it is installed on-premises or used as SaaS or cloud-based applications. Although software tools account for a sizable portion of any IT budget, you must aim to maximize their value. This is achievable because of software asset management.

The ServiceNow Software Asset Management (SAM) program records, evaluates, and maintains software licenses, regulations, and performance in an organized way. You can recover unused software rights, buy new ones, and change entitlement allocations. ServiceNow's SAM solution optimizes software asset expenditure management by increasing insight into software assets.

ServiceNow SAM is a platform with a single architecture that integrates and automates the whole IT asset lifecycle into a single control system. Workflows are used to manage asset requests for approval, confirm entitlements, and cost-backs, and provide services. ServiceNow software asset management may organize, control, and maintain software assets at any location. With ServiceNow SAM, you can see the entire software management life cycle, from request fulfillment through discovery, restoration, and analytics, all in one place. The software life cycle includes - Request, Deployment, Reconciliation, Service, and Retirement.

ServiceNow Software Asset Management (SAM) is an integrated system of action that replaces spreadsheets and traditional SAM technologies. Administrators can gain accurate, up-to-date insight into their software environment by pulling data directly from the CMDB.

In addition, ServiceNow debuted its revised UI "Workspace" to Software Asset Management in Rome. Workspaces give a modernized visual design and a simpler, unified user experience to provide a centralized perspective and are based on ServiceNow's "Next Experience" UI foundation.

By implementing ServiceNow SAM, the company was able to:

Monitor and identify all purchased software entitlements and related allocations within the company.

Reduce vendor audit risks while maintaining compliance.

Identifying cost-saving potential through removing and re-using unneeded software on a regular schedule. 

To eliminate the use of email, Excel spreadsheets, and traditional understanding for human-system interaction.

Create software asset management dashboards quickly and accurately and report on any organization's software consumption.

Proactively manage on-premises and SaaS subscription renewals.

Receive IT Change warnings about potential issues before they happen.

Improved customer experience through faster asset procurement and implementation.

Client: The client is one of the world's leading providers of automobile services. They believed that the amount of complexity justified the necessity for a single, division-wide technology platform with easy access to reliable management information in order to avoid needless expenditures associated with potentially significant claims emerging from software vendor audits to address these challenges, the client went to a service-now implementation partner.

How we helped them: The ServiceNow SAM platform allowed the company to make the most of its investment by ensuring that all the software it was entitled to be used. Addressing particular problems or anomalies, like unneeded duplicate licenses, can result in significant savings and efficiencies. 

Result

The company also effectively identified and reclaimed effective in identifying and reclaiming unused licenses, which resulted in significant software cost savings.

The client estimates that they saved about $150k in the first year.

40% savings on license costs.

They may be certain that software assets are being adequately utilized now that they have a standardized onboarding and offboarding methodology.

Conclusion

ServiceNow software asset management is a powerful solution that allows companies to automate processes, reduce expenses, boost compliance, and minimize software complexity. Organizations are investing more than ever in software and IT to support their operations. In general, software asset optimization will assist in achieving greater returns.

For More Details And Blogs : Aelum Consulting Blogs

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

#servicenow #servicenow sam #software asset management #Servicenow partner in India

[aelumconsulting]

New ServiceNow Industry Solutions Help Organizations Adapt To A Digital-First World

ServiceNow is a cloud and automation company, creating the new era of hybrid work with a plethora of new features and capabilities, helping organizations to adapt to the most agile business models. ServiceNow recently introduced the Now platform Rome and manufacturing connected workforces.

ServiceNow is continuously launching more updates to make a world of work better for people. Now platform Rome release contains a number of ServiceNow industry solutions to accelerate the growth in organizations, streamlining and automating the operations across the enterprise. It Comes up with a diversity of solutions to help organizations in financial services, manufacturing, healthcare, telecommunications, and life sciences.

ServiceNow added a large number of industrial solutions in the New Rome release to help organizations.

Employee focused solutions

Rome release made sure that the Prime focus should be the employees and providing great employee experiences. It includes an employee experience platform having an employee center, also known as the command center of the hybrid workforces.  Employees can easily use applications and see their tasks in one place. they can find their all requirement based on Information technology, human resources, and Legal department all facilities at a single place.

Inside the Employee center, there is an employee journey management tool that manages the employee journey in the organization in terms of employee onboarding, Induction, and work-based transitions.

Modernizing and automating financial services

Using the Now platform financial institutions can facilitate the interaction of employees with the backend and other systems. It allows them to streamline and automate their activities and deliver great customer experiences. Rome’s release came forward with the new applications building Financial Service Operations.

1. Client Lifecycle operations

Client Lifecycle operations provide Comprehensive and automated tools for helping the banks in onboarding procedures, reducing costs, and increasing efficiency.

2. Complaint management

To help banks Organize, prioritize, and manage complaints to completely avoid reputational image and penalties.

3. Treasury Operations

It provides digital workflows to automatically manage tasks in different teams with higher efficiency.

Accelerating and streamlining Automation across the entire enterprise

Every release in ServiceNow industry solutions comes up with a focus on automation. New AI and automation modules that empower IT, teams, to work smarter together and efficiently.

1. Automation Discovery

It discovers the top ten opportunities for automating work for more than 180 topics with the ServiceNow applications like Virtual Agent, Auto Routing, and Agent Assist.

2. Health Log Analytics Enhancements

It helps in finding issues before they happen and affect users. It automates issue resolution by using ITOM Predictive AIOps.

Empowering the healthcare ecosystem of the future

Rome release has a health care and life sciences service management, a digital health platform for healthcare-based companies. Vaccine administration management to ensure effective vaccine distribution and help public and private sector organizations in terms of administration, management, and monitoring.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

#servicenow #servicenow solutions #servicenow industry solutions