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What should I look for in an ERP solution

Everyone says that they have an ERP solution at a wide range of price points. How do I choose one for my SME

Longevity

Check if the ERP solution would meet your requirement 5 years from now when you grow say 5X, add new manufacturing locations, add different lines of business. ERPs not only need to address the growth volume of your business but need to adapt to the business process changes required as you grow.

How easy it is to use

Can your average user learn and adapt easily, this is more relevant for SME organizations trying to embrace ERPs , as they are not in a position to employ specially trained skills for ERP implementation or operations. Your cloud ERP should be intuitive to use and as simple and easy as an e-commerce website. Make sure that the user experience is simple and follows the typical standards of any web application.

A SaaS model helps

A SaaS based ERP allows you to start with very low opex costs and minimal investment. Your opex increases as your business grows and you have a more rational approach towards investment in technology.

What about open source

One major advantage of open source solutions is that there is no license cost to acquire it. Other than that, open source solutions really don't provide any additional benefits to the end customer, most of whom would like to concentrate on their business, rather than trying to change or modify the source code. Secondly since it is open source, support and feature enhancements are driven by the community and the community should be as eager as you to add a feature .

Check the total cost of ownership of open source solutions.

1.Requirement understanding costs

2.License costs

3.Hosting or cloud costs and all the licenses required to run the open source

4.Support costs

5.Cost and reliability of making changes in the solution

The connected EcoSystem

Organizations need to leverage on the connected ecosystem. Does your ERP provide open and easy connectivity to marketplaces, statutory bodies, vendor and customer systems, banks and financial intermediaries. Does it have the capability to provide APIs for easy and quick integration and implementation.

What about AI in ERP?

A number of ERP vendors have started incorporating AI in their ERP solutions, and most of them are Cloud ERP providers. It is impossible to incorporate the infrastructure required for AI on an stand alone ERP system, the costs become prohibitive. Cloud ERPs can build AI capabilities leveraging the cloud infrastructure and share the same infrastructure with all the users.

There are already a number of use cases where AI can be used in an ERP, for instance read unstructured documents / emails using AI and convert them to Sales orders, Expenses, GRN in the ERP. Flag transactions which seem irregular by nature, detect fraud or suspicious transaction, increase planning accuracy using AI, continuous auditing, realtime evaluation of your business partners and Ai driven business analytics and Insights

To conclude

Though most ERP vendors will try and match your requirement document either "out of the box" or by so called "minor" customisation, you need to look beyond the current requirements and ensure that your ERP vendor has a track record of adapting and leveraging trends in technology so that you will be able to stay ahead in the future.

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