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ronracer · 5 years

Text

Yo,

I have never doubted my feelings towards anyone I have told I love them. And outside of going a little beyond my means to make them smile I've never had to prove how much I truly love them....

But I've been dealing with this company BasicInvite.com

Screwing up our Save the Dates... And watching my fiancee tear up enraged me to a level I never knew... Like I love her so much and on such a primal level that just half tears in her eyes

Let's back up a bit.

Wedding Planning Pt2: invitations

I'm kinda jumping ahead of a bit but im pissed rn so we'll circle back around to the cute fun stuff of this topic. I'm sure by now you all have seen our bomb ass engagement photos. We loved them so much we wanted to use them as our save the dates!

We ordered our save the dates through this company. Being the life-long procrastinators we have chosen to be admittedly we sat on this longer than need be. So we Paid extra for the faster shipping. We get all giddy and excited because it's just one more step towards our new lives. Of course she goes to check on it first ... But the tracking number we received was not working. Called customer service and TREVOR explained that somehow our save the dates were lost!!

Some shit about the post office not scanning the box or something. Now they are a small business, probably have one person taking mail. Part of me felt like they just forgot to put the box in the mail. None of that mattered though. We NEED these save the dates ASAP.

He assured us he was print us new ones and they would be shipped out immediately and they would refund me The extra shipping cost. I lightheartedly tell him The misses will kill me cuz The was my task so don't worried about refunding the money and if we have to pay more to get same day shipping we'll do that. Apparently they can't do same day shipping which makes no damn sense but whateva. The next morning the original package mysteriously gets an update on the tracking number. Interesting... But regardless Trevor said he would send us a new set. Then we get an email. They TOO have noticed movement on the package and now will WAIT and see before they send a new set.

Um..

..No. We explain to them that we could not afford to wait, which is why we paid extra for the shipping anyway. I asked again for Trevor. He said they understood and would go ahead making the second batch. They were just "letting me know"... Ok... A day goes by and we reach out again because we havent got a tracking number for the second batch. They tell us that the second batch did not pass its quality control inspection and now they have to print a THIRD batch which would take another 3 days!!! They said the good news was that it looked like the original batch would be there the next day anyways. Upon hearing this my sweet little future wife begins tear up off pure frustration. Because honestly, and tell us if we wrong, but it really felt like our original assumptions about them just forgetting to mail the first box was correct. And now they are dragging us along until it shows up so they don't have to make a new box...

Am I wrong?

At this moment my patience had worn out.

I demanded to have this new batch made and shipped the same day because at this point we had wasted too much time to get a refund and go anywhere else. They gave me some b.s. about having a contract with USPS and can't do same day. I demanded to speak to a higher up which i was denied.

Fuck that.

You see the unseen problem small businesses have is that They rely too much on their own social media. So finding the CEO was only a click away.

And I sent him a lengthy FB msg

After that They assured me I would be getting my package that day and give me a full refund. Of course I had heard this three times already. I told them I would NOT get off the phone until my packing is literally in the hands of the postman and I get an email SAYING it was shipped. I'm not kidding you guise. I put the phone on speaker at work at say there with them for 5hours.

They actually sent a picture of the box on the truck and then tried to hang up on me! Hold up. No. I said I needed both the picture AND update on the tracking. Not just being a dick about the situation but if we all remember in the beginning how this all started was them saying "the mail man must have forgotten to scan it..." So you will WAIT with me as I refresh until it says on the way. But I felt bad for the poor girl on the phone, syd I think her name was. So I said this is Trevors fault put his ass on the phone.

There was a strange silence then she says he's out of the office... I really hate when people try and play you like we haven't all worked customer service and managers have given us the I'm not here face

I asked when he would be back and she says she can't give me his schedule. I then tell her if I have to call back for him the civility of this interaction, which was already at a low point, will be null. Further more I have enough sky miles to fly to Utah in the morning if I have to.... By this time the tracking has updated... She tries again to get off the phone. I say where's Trevor.. Oh he has magically reappeared.

Sounding annoyed by having to talk he immediately goes into this bland ingenuine corporate apology. BUT instead of apologizing on behalf of BasicInvite.com this foo says he stands by the quality and service of BasicInvite.com and he apologizes for USPS!?

Bruh...

How you gonna be so self absorbed you gonna blame the Untied States government.

Even if it's true they messed up the first box, which I still don't think they did. What about the 2nd box? Why did I have to curse two poor customer service reps out for you to figure out how to do same day shipping? He then tells me he thought maybe we were trying to get something for free

I went ALL the way off.

I said several times I didn't care about the money for these cheap ass save the dates I wanted the save the dates! I even suggested paying extra. So where in the fuck you get the idea I'm trying to get over?.. He hung up. I called back and got poor syd answers. I say put Trevor on the phone she again says he's not taking calls. I told her I will call everyday for the rest of this year until Trevor or Brock takes my call and gives me a real apology.

They truly had no idea who They just crossed.

I called everyday And only saying hello can I speak to Trevor til They blocked me. I then used the website chat. They blocked my IP from going to their website, then gave me a refund. I went to Starbucks used two pcs and vpns til they had to install a new chat service that could block instantly. Still all I said was hello I need to speak to Trevor. Finally getting a formal cease and desist email I stopped.Trevor you should thank your god that my god put a woman in my life with some sense because I was really prepared to torture you for the rest of my living days.

So now I have double the save the dates and nothing to do with them. If It were up to me I'd burn the whole lot of them post the video on IG and tag BasicInvite.com

Anyone out there listening please do not use these people. I should have known from the name they some basic bitches.

#lol #personal #wtf #im getting married #wedding #wedding planning #wedding invites #savethedate #wedding invitations #basic invties

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