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Sales Rain CEO Rajeev Agarwal featured in Asian Journal Magazine

Sales Rain CEO Rajeev Agarwal was featured in Asian Journal, an online magazine with weekly newspapers published in major cities across the United States such as Los Angeles, San Diego, Nevada, San Francisco, New York, and New Jersey. His article in the Business & Real Estate section of Asian Journal and Balikbayan Magazines for the month of June 2022 is a testament to Sales Rain’s commitment to providing call center & BPO companies with the best office space solutions in the Philippines. He also shared how his serviced office company, Sales Rain, successfully thrived and expanded amid the Covid-19 pandemic. Moreover, the esteemed CEO shared his personal insights about promoting safe working environments post-pandemic. Here’s the transcript of his full interview with Asian Journal.

Asian Journal interview with Sales Rain CEO Rajeev AgarwalOne Step Back, Two Steps Forward

According to Agarwal, the pandemic was a “one step back, two steps forward” process for Sales Rain. While they lost some clients to the crisis, the company’s quick response and strategic decisions successfully created new growth opportunities.

“As everyone knows, office real estate was one of the hardest-hit sectors during COVID,” Agarwal noted. “It was one step back, two steps forward for us…We did lose a few clients, but that makeup was a very small portion of our business.”

“On the brighter side, we gained some new clients,” he added.

For this to happen, Agarwal said the company readily provided the “highest level of support” to its clients and helped them “with whatever we can during the tough times.” These include creating safe office spaces and assisting with the vaccinations.

“We provided discounts, more flexible terms, social distancing, sanitized facilities, work from home and hybrid setups, on site and off site support, and help with the vaccination program,” he enumerated.

Agarwal also attributed Sales Rain’s high retention rate to the sacrifices its own employees made amid the pandemic.

“The kind of sacrifice our employees made being physically present in the offices, overcoming little to no transportation, and many other hardships were some of the key differentiators that helped us retain clients and win some new clients,” he stressed.

Keeping in mind the constant threat of infection while working at an office, Agarwal said Sales Rain compensated by paying all of its employees, getting them vaccinated, and extending concern to their families. And unlike other companies that decided to let go some of its workforce, Sales Rain retained all of its own.

Ushering Growth and Expansion

Despite COVID-19 and its variants, Sales Rain remained a leader in providing premier seat leasing services, coworking spaces and private offices. Its client retention rate was more than 90%, and new offices and further expansions were welcomed before 2021 ended.

Agarwal pointed out that these are due in part to their existing clients growing during the pandemic.

“One of our existing clients added the entire new floor in BGC,” he said. “Another client signed up for the entire new floor in Ortigas and additional floor again in Eastwood.”

In June last year, Sales Rain announced its expansion in BGC to house multinational organizations and startup businesses across various industries. The new floor accommodated over 250 workstations and various workspaces, like conference halls, interview rooms, and training facilities.

Likewise, Sales Rain expanded in Ortigas with the intent to provide outsourcing businesses with flexible and cost-effective workspace solutions. The new floor it acquired in One Corporate Center catered mostly to BPO and call center companies, having amenities such as common areas, meeting rooms, training rooms and sleeping quarters.

Additionally, Agarwal announced that Sales Rain is opening its first office in Palawan soon, and that it’s already fully occupied, indicating the company’s relentless pursuit of creating sustainable working environments to serve and accommodate clients better.

“So overall our retention rate was more than 90% and very satisfactory given the situation,” Agarwal said.

Office Market Recovery

With the Philippines showing marked improvement in terms of handling the pandemic, property market experts have predicted the office space demand to grow in the next few months of 2022. Furthermore, the business process outsourcing (BPO) sector will remain as the country’s biggest demand driver in the local property market — something Agarwal himself has acknowledged.

“The Philippines is a growing economy with a thriving BPO industry. It’s also home for top-quality and hardworking people that are naturally hospitable and can speak good English,” he noted.

According to him, the country is an ideal destination for business professionals who can work from anywhere. Of course, this is a prospect that Agarwal admitted to being excited over.

“For those who are not required to be in the office full time, [the] work from home [setup] will evolve into work from anywhere. Now that travel restrictions are being lifted, digital nomads and some business professionals would want to explore the world and work from anywhere,” he explained.

“The Philippines is a perfect destination for those. We currently have many domestic and international clients from over 20 different countries. We are very excited about our future prospects,” he added.

For Sales Rain’s prospective customers, Agarwal assured that the company will continue to provide safe working environments that are both flexible and economical.

“They can continue to expect the same dedication, service, pricing, and wholesome inclusions,” he said.

Sales Rain is a renowned provider of world-class offices in prime business districts of the Philippines. It provides access to adaptable workspaces, competitive rates, and prime locations that guarantee immense growth for numerous business process outsourcing companies and startup businesses.

Interview was conducted by the Asian Journal team on 01 June 2022.

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Call Center Productivity & Flexible Serviced Office Designs

At this day and age, we have learned to acknowledge the fact that good design has enough power to influence the way we think and behave. And as today’s call center businesses finally see the value of employees truly engaged in their work – a good example of encouraging certain patterns of thought and behavior – they finally realized that maybe they should be paying more attention to their overall office design.

Environmental psychologists are mavens of design for the scientific world. They are the ones who concentrate their attention to sensory experiences, psychosocial factors, psychological drives, and how it influences the effects of being in one space or another. A large number of environmental psychologists are moving what early scientist have learned about how humans experience space into design practice where it can help make people’s lives better.

Among the factors that they focus on is how design affects one’s mood. Through a series of psychological chain reactions, mood influences worker engagement – meaning, a positive state of mind results in enhanced levels of engagement and productivity. So in order to create engaging environments, BPO organizations need to design a workplace that emits positive mood.

Call center employees who work in offices as such convey to their colleagues that their employers value their presence in the team and the contribution that they make to their company – and the good feeling they get from being respected enhances their engagement. Admittedly, it’s easy to come up with mission and vision statements that go on such great lengths to discuss how much professionals are prized by those handing them their paychecks; so instead of paying attention into these proclamations, they focus on interpreting the messages sent by the environment they are placed in. BPO organizations spend tons of their budget on their respective call center workspaces. Hence, it’s no surprise that what they are communicating to the members of the workforce carry more weight than easily generated passages.

Workspaces indicate respect for its users when it supports them as they do their jobs – employees want to do their work well and this creates a big influence in one’s self-identity.

Generally speaking, designers speak to the employees who will work in that space regarding their jobs and how it can be designed in such a way that would optimize their performance. Unfortunately, those offices built out of the said conversations often don’t align. More often than not, it gets designed to look good – to resemble that one workspace seen by the CEO from some magazine spread.

Instead of copying some other aesthetically pleasing space, the main aim of its design should be to be able to help workers do well in contributing to their respective companies. Most workers need acoustical focus in accomplishing certain tasks – a feature that’s hard to achieve in a field of cubicles or amongst a sea of faces sitting at long tables.

One good idea is harnessing the power of color. Whenever people are doing tasks that require a lot of mental work, their environment should be relaxing, and when work is relatively easy, energizing spaces are needed. Individuals feel relaxed around colors that aren’t very saturated but are relatively bright. A moderate visual complexity works best – meaning that space should only have few colors and patterns.

Another suggestion is for call center organizations to leave enough room for their employees to control both their environment and work day. Workers should have a say on the lighting and temperature of their workplace. In addition to this, professionals value companies that allows them to utilize a variety of workspaces depending on their needs.

The design has enough power to enhance an employee’s productivity. Moreover, sincere spaces that reflect their needs and concerns is something that today’s workforce values. One good example of this is the growing number of professionally managed offices such as call center seat leasing and flexible private offices. Though the movement admittedly has gained a lot of critics, there’s no denying that modern professionals lean towards work conditions that help them reach their goals. In addition to this, it gives ample room for recreational activities so that they can take good care of their personal lives too. These are the types of environments that keep them engaged.

And in case you’re in search of a new home that would be beneficial to your team, talk to us today, and we’ll show you a few engaging serviced offices.

#ServicedOffices #SeatLeasing #CallCenterSeatLeasing #Outsourcing #BPOSeatLeasing #CallCenterSeats #FlexibleWorkspace #PrivateOffices #SalesRain

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Overcoming Small Business Hurdles as an Entrepreneur

Making the big jump from a regular employee to a my-own-boss small business owner is gratifying. You’ve finally overpowered your biggest fear of taking risks, you’ve freed yourself of the usual 9-to-5 work hour, and you’re finally making your dreams come true, slowly but surely.

But another thing we need to remember about being an entrepreneur is that it is as fulfilling as challenging. With the prediction that within five years, half of all businesses will fail, and only thirty percent of them will make it for ten years, many small business owners like yourself face three challenges or business hurdles common among several startups of different niches and industries: funding, knowledge, and fear of failure.

Funding

Funding and managing one’s finances is – and will always be – a newbie’s number one challenge from the day they decided to walk away from their desk job. Whether you started the business as a means of gaining financial independence, wanting to be your own boss, or realizing your dream of turning your passion into a full-time career, all startups need good funding and financing for it to be established and to maintain sustainable growth, regardless of its nature.

A quarter of a thousand young entrepreneurs admit that money remains one of their biggest challenges, and most of the time, these new business owners turn to their family or friends for help. Luckily, there are now other alternatives aside from asking for the hand of those close to us. Crowdfunding has become a powerful tool for startups, and specific local governments have started offering grants for micro-entrepreneurs who qualify for their requirements. If you think your startup could use a little help to stabilize your operations further and overcome small business hurdles, you can get in touch with your municipal government for any grants. Moreover, in terms of financing, there are also several ways you can ensure that your limited resource is being put into sound investments. For example, instead of spending a lot on a new office, you have the option to settle for a serviced office depending on what you think your business needs. If you simply want to give your startup a proper business address, you can also try virtual offices, and should you believe that it’s time to give your brainchild a space of your own, you can lease a small private office.

Knowledge

Know-how comes as the second most common hurdle that young entrepreneurs face. Admittedly, most SMEs today are led by people following their passions, not by those with business expertise. And because of this, owners – and yourself included – can’t help but feel insecure that they don’t exactly have what it takes to ensure the success of their own business.

But with the growing number of professionals carving their own career paths, it’s now easier for your kind to share knowledge and stories among one another.  Serviced offices, like Sales Rain, cultivate creative and supportive communities of freelancers and young entrepreneurs, wherein they are free to mentor and support one another as they go through the different business hurdles of independent working.

Fear of Failure

Lastly, and perhaps a challenge that every one of us goes through each day, is the fear of failure. With the growing high cost of living and increasing pressure amongst millennials to have successful careers, the stakes became higher, leaving small business owners more afraid of making mistakes than before. But as you go through the journey of maintaining your startup, you’ll soon realize that failure poses an opportunity for improvement. Not just for your business, but your personal skills as well. Having a community or peer group like the one we mentioned above helps you see the silver lining of challenging times.

Today’s work landscape has opened further for those who want to pave their own roads towards a fulfilling career. By continuously expanding your network and finding new solutions to the hurdles you face, you’ll earn a new tool every day in your journey.

Talk to Sales Rain today, and we’ll help you find new ways to overcome all these business hurdles!

#servicedoffices #seatleasing #callcenterseatleasing #outsourcing #bposeatleasing #callcenterseats #flexibleworkspace #privateoffices #salesrain