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〉Benefits of Touchscreen Technology

There has been an incredible growth in the use of touch screen technology across almost all industries. The usefulness and practicality of touchscreen technology is undeniable. Below are some of the benefits that many of our customers are experiencing:

1. Simple clear interface

One of the most obvious benefits of touch screen technology is its easy-to-use nature. You touch what you want to interact with, point where you want to go and tap on what you want to open. In today’s age, where most users already interact with the touch screen in their pocket, using your solution will be intuitive, instinctive, fast and easy.

2. Engaging & Interactive

In addition to being simple and clear, touch screen technology can be engaging and interactive. It is far simpler to operate and far more intuitive and engaging than a traditional computer. In fact they can be so engaging that many customers prefer using them to speaking to a staff member. Just watch customers lining up to use the touch screen ordering system at your local restaurant and preferring to interact with a touch screen than the staff member.

3. Self-Service Features

One of the clearest returns on investment for touch screen projects are in the areas of self service. Whether it is ordering food, selecting products, obtaining information,or  visualising alternatives, it can all be done quickly and efficiently on a touch screen kiosk thereby reducing the need to hire, train and pay staff members. 

4. Improve Accessibility

Touch screen technology is an effective tool for improving accessibility for people with disabilities. Users with impaired eyesight can zoom into digital signage, increase the size of text and images and choose to have text read out loud. Similarly, those who find it difficult to use a mouse and keyboard might find a touch screen more usable. And our wheelchair accessible kiosks have been designed specifically with the input of health professionals to provide the best possible interactions for wheelchair users.

5. Reduce Staff Costs

Many of our software applications enable businesses to not put on extra staff and to free up existing staff to deal with matters that require face-to-face attention. Our wayfinding solutions enable users to guide themselves to their required destination. Our queuing systems enables them to check themselves in. Our virtual receptionist will print out a visitor badge, update records of who is on site and advise the staff member that their visitor has arrived. Our contractor management system enables contractors to gain site access without staff interaction.

6. 24 x7 service

Many of our solutions are designed to be unattended or lightly attended, meaning that customers can interact with your business themselves with no (or little) staff interaction. And as our touch screens warranty covers 24 hours use, seven days a week for three years, you can be confident that  the solution will work well for you long term.

7. Easy to Clean & Maintain

Touch screen monitors – with their flat bezel free designs and water and dust sealed screens – are easy to keep clean and sterile. This is really important in environments such as restaurants, hotels, hospitals and other healthcare settings.

8. Durability

Our touch screens have toughened glass that is built to withstand constant physical interaction. Whilst not vandal proof, in that it won’t resist a hammer, it is designed to withstand the normal uses in rugged environments and unattended applications that cannot be withstood by other input devices. In particular our range of industrial touch screens work in harsh conditions and through gloved hands, providing your staff with an uninterrupted workflow in manufacturing environments.

At In Touch Screens we are able to create modern touchscreen products to suit usage within any sector. We also understand that each business has specific objectives when procuring such technology and seek to understand those goals so as to deliver what our clients need on top of the general benefits.

If we can assist you with information or advice for your next Touch Screen project, please don’t hesitate to contact one of our friendly team members on 02 9939 6251 today for a chat or email [email protected]

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〉Self Check-in kiosks for Medical Centres

Quick & easy self-check-in of patients to Riverside Medical Centre

Medical centres and healthcare professionals are increasingly recognising the benefits that self check-in kiosks offer for both patients and staff alike.

1. Improved patient experience

Touch screen self check-in provides a better patient experience by cutting down on queues and the associated frustrations. They assist in creating a more relaxed environment through their ability to inform people about waiting times and allow them to run an errand or have a coffee outside until when they are notified that their appointment is nearly due. This can have a direct impact on revenue, as patients who are reluctant to wait long, or sit in a surgery are now confident to make an appointment to see a doctor with the knowledge that their time is valued and that there will be no need for them to wait in the surgery for an unknown amount of time. Not only can this result in more patients visiting the medical centre, it also keeps people informed resulting in a more relaxed atmosphere.

2. Reducing Face-to-Face contact

Self check-in kiosks reduce the amount of face to face contact for both customers and staff, reducing the spread of illness.

3. Improve patient confidentiality

Touch screen check-in is also a powerful tool for confidentiality. As the patient enters their information themselves, there is no risk of their names, addresses and other identifying information being overheard. Errors in transcriptions are also avoided which can help increase data accuracy.

4. Free up reception staff time

Streamlining the waiting room experience, can also be an effective tool for freeing up reception staff for more pressing tasks. Empowering patients to check themselves in reduces the need for reception staff to manually check-in patients for their appointment, allowing staff to focus on direct patient care, and other tasks. 

The Riverside Medical Centre is one of many medical centres who have embraced our solution. Patients are encouraged to check-in using the self check-in kiosks with easy-to-read, interactive questions displayed to identify their appointment and update them as ‘arrived’ in the centres booking system. Patients with appointments can check-in using the 19” KIO190 kiosk when they arrive at the medical centre and confirm all of their personal details are correct. Walk-in patients can also join the queue via the kiosk, which reduces the burden on reception staff and improves the arrival and waiting experience for patients.

Self check-in kiosks have a clear and measurable Return on Investment (ROI) for medical centre. The technology is much cheaper than employing extra reception staff, and is largely welcomed by patients. Talk to us about how you can reduce costs, while serving more patients with a better patient experience. 

Contact our InTouch Sales Team today on 02 9939 6251 or email [email protected]

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