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Why Customer Experience Matters to Home Builders

Modern customers expect personalized brand experiences, which are becoming easier for businesses to provide thanks to technological advancements. The concept of providing outstanding customer service is nothing new. However, within the home construction industry, the term has become a buzzword in recent years. As we are well into the “age of the customer”, a home builder must be present at every stage of the buying process in order to provide a positive customer experience.

Increasing profitability by improving the customer experience

The first step in improving the customer experience is to map out the entire customer journey, from the initial search for a home builder to the final handover of the keys.

The majority of your customers will have the following expectations

Service offered

Price

Keep in touch (frequency, style, and channel)

Timeline

It’s no longer about you. It’s about your customer

In the past, entrepreneurs and business owners believed that providing the best price with the best features was the key to a successful brand, but this is no longer the case in today’s digital age. The focus has shifted to how customers can succeed with your products by enhancing their customer experience and journey. The ability of a company to provide exceptional customer experiences is dependent on connected data. To do so, you must link your data and any intelligence gathered across all of your systems, from front to back. Only then will you be able to provide a consistent, connected, and personalized customer experience across all marketing, sales, and customer service channels.

Communicate in a consistent way

Excellent customer service has been shown to have a positive financial impact: Shorter sales cycles, fewer warranty claims, lower cost per sale, lower employee turnover, and positive customer feedback are all advantages that can’t be overlooked. Improving the customer experience is a long-term investment that pays off in the long run. You might mention in this customer journey that depending on the channel a customer uses, he can have different or inconsistent experiences. It’s time for all sales and marketing channels to provide a consistent experience.

Separate yourself from the competition

Customer experience insights can help you build a more customer-centric company. By leveraging technology to provide a personalized experience with dynamic search functionality, home builders can create meaningful experiences, for every home buyer. By managing your customer experience, you’re listening to your buyers and prospects to shape not only how you do business with them, but also how you strategize every aspect of your business in the future. Customer relationships are strengthened as a result, making it easier to expand and scale your business.

A Better Home Builder Customer Experience

Customer-centricity is a dynamic concept that is constantly changing. Builders must consider the customer’s perspective in order to raise brand awareness, deepen engagement with the brand, and differentiate themselves from the competition. You can improve your bottom line and rise to the top by taking steps to improve. With so many moving parts and people involved in the 8 to 10-month home building process, one bad move can create havoc.

If you’re not sure where to start, we can help. We’ve been building and improving home builders’ sales processes and customer experiences with InSimplify, the best home builder CRM in Australia. InSimplify, the leading-edge cloud-based construction CRM software integrates every stage of the builders’ process. To find out more about how InSimplify can help your business, don’t hesitate to reach out to us!

#home builder crm #crm software #crm for builders #home builders software #construction management software #home builders crm

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Guide to Cloud-based CRM for Home Builders

Cloud computing is the wave of the future for all things digital. Cloud computing is at the heart of the construction industry’s digital transformation. It underpins all of the most powerful software solutions, allowing the industry to truly benefit from cutting-edge technology.

Cloud is the future

The construction industry is expanding and changing on a daily basis, with massive buildings, shopping malls, and high-tech construction projects being built all over the world. Companies want to make the most of the latest technological innovations and software solutions in order to maximize efficiency in such a competitive market. Because heterogeneous data is generated continuously as the project progresses, the construction industry is data-intensive. Data from various stages of the project is typically stored in a team server or desktop. Data integration is thus required for overall project coordination because the inability to access a holistic view of data frequently leads to incorrect decisions, which can delay the project and have an impact on the project’s performance and profitability.

Why Cloud?

Cloud computing technologies have revolutionized several industries for several years. What is cloud computing’s most obvious benefit? Companies can avoid purchasing and maintaining their own computing infrastructure by using cloud services.

Let’s look at why cloud computing solutions are becoming increasingly popular in the construction industry.

It’s flexible

It’s secure

It’s cost-effective

It’s mobile

It’s future-proof

Cost-effective – With cloud computing, companies do not need to buy servers, update applications or operating systems.

Greater security – Data is encrypted before it is transmitted over networks and stored in databases. This way, information is less accessible to hackers and others who are not authorized to view company data.

Data-driven insights – Millions of bits of data are generated by customer transactions and business processes; when analyzed, invaluable, actionable information can be extracted and acted upon.

Consistent quality – Poor reporting quality and inconsistency can be detrimental to any business. Cloud-based systems store all documents in a single location and format, to which everyone has access.

Disaster recovery – Provides quick data recovery for scenarios ranging from natural disasters to power outages.

More mobility – End users can access corporate data via smartphones and other devices. Employees will be able to keep up to date on client cases, coworker requests, and other daily business events in this manner. All you need is an internet connection and your laptop.

Flexibility – With the cloud, you can work from anywhere – a construction site, your home, your office, or while travelling. Keeping your work close to you keeps you competitive. The construction industry is gradually waking up to the cloud computing movement. You can complete the work quickly with cloud-based software, allowing you to focus on the next project.

Start your journey

With the pressure on all industries to cut costs, now is a good time to look into digital transformation and cloud-based alternatives. Cloud computing technologies have revolutionized several industries for several years. If you haven’t yet made the switch to the cloud, now is the time to consider why and how. Furthermore, cloud-based CRM enables home builders to cut costs, compete more effectively, remain flexible, strengthen client relationships, and completely customize data.

Better experiences for builders and owners

The goals of CRM software are to organize your contacts all in one place, improve the efficiency and quality of your interactions with leads to improve lead conversion and business profitability. Simply put, it’s everything that goes into managing and interacting with all of your company’s contacts, particularly leads and customers. If you are a home builder or contractor looking to get more leads and boost sales, you need a home builder CRM like InSimplify. Let’s build your business together!

#home builder crm #crm for software builders #construction management

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CRM – Not Just a Piece of Software

CRM is more than just software or a set of processes – it’s a business culture solidly focused on winning and keeping the right customers. A good CRM solution adds value to your company by opening up important communication channels and establishing a common client-focused knowledge base so that you can better serve your customers. It’s all about connections. CRM is not a technology or a piece of software; it is a business strategy. CRM, in particular, is a business strategy that combines business policies and processes to improve customer focus and change the customer experiences our company provides.

The CRM philosophy is simple: Put the customer first

When your company views every transaction through the eyes of the customer, you can’t help but provide a better customer experience, which increases customer loyalty. CRM continues to grow at an unstoppable rate, as evidenced not only by common sense but also by statistics. CRMs enable businesses to improve their relationships with clients, customers, and suppliers. CRM software not only improves customer satisfaction, but it also assists businesses in identifying prospects, earning their trust, and converting them to customers.

What a CRM does?

Streamline proposal production & tracking

Simplify revenue reporting

Provide task reminders and notifications

Drive sales & marketing results

Business size doesn’t matter

It’s never easy to run a business, no matter how big or small it is. It’s even more difficult for small and growing businesses because they can’t afford to spend money on separate marketing automation, sales, and document management tools. Running the entire show by yourself, whether it’s to fix a broken sales process, generate new leads, or retain existing customers, can be overwhelming. This is where small business CRM comes in handy. CRM software is a useful solution for overcoming organizational challenges and strengthening client relationships, regardless of the type of activity your business, corporation, or organization engages in. Nonetheless, selecting appropriate software is critical for ensuring your investment’s long-term profitability.

With InSimplify, you’ll benefit from:

A fully integrated CRM that houses all of your data and can be used by your entire team.

Say goodbye to using multiple tools in multiple opened windows with an intuitive user interface that’s simple to master

A unified code base that makes it simple to integrate new tools

This type of negative customer experience occurs frequently in both B2B and B2C environments: Members of a team don’t always have access to the same information, and they frequently have difficulty communicating with one another. Set up automated reminders for your team to contact leads at the appropriate times, ensuring that potential customers are never overlooked.

Greater efficiency

You can get immediate access to your organization’s critical customer information with an integrated CRM system. A good CRM solution also improves internal efficiencies by automating workflow processes, reducing human error, speeding up processes, and ensuring consistency across the board. CRM is a management strategy that results in increased profits for a business because customer loyalty and revenue are both qualities that affect a company’s revenue. A CRM tool, at its most basic level, creates a user interface for a collection of data that allows businesses to recognize and communicate with customers in a scalable manner.

Actionable insights into business performance and customer behavior

CRM offers analytics functionality, where users can create customizable dashboards and reports based on customer data. These reports aid in customer segmentation, revenue tracking, and personalized campaign management. CRM systems provide reporting and basic analytics, which can help you gain a better understanding of your sales, marketing, and customer service efforts on a daily basis.

Cloud CRM for Home Builders

CRM helps companies become more efficient by organizing and automating certain aspects of their operations. CRM automates and streamlines a variety of business processes, including sales, marketing campaigns, business analytics, and customer data. This enables businesses to organize these processes into data that is simpler and easier to comprehend.

A cloud CRM benefits in the following ways:

Flexibility to add new features or scale your use of the technology with ease

Lower capital costs with the initial purchase

No need to manage or maintain servers and other data center hardware to support the system

Integration with other cloud apps and services is simplified

Easier transitions between solutions because you don’t have to deal with data center outages or end-user machine installation

Users logging into the CRM from outside the office can access it

Now that you understand how CRM might benefit your business, what to look for in a home builder CRM, and whether or not you are ready to implement one, it’s time to start weighing your options and see if InSimplify is a good fit. With changing customer expectations and technological advancements, home builders require a comprehensive system to meet their customer relationship needs, such as InSimplify, the essential CRM software for builders.

#home builder CRM #CRM Software for homebuilders

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How Cloud CRM Can Transform Your Business

The term “cloud” refers to the storage space that safely stores the data, programs, images, and other files before you need them. As the construction industry evolves, more and more businesses are trying to leverage their technological investments and get the most out of their software solutions. The ability to integrate diverse point applications into a single comprehensive business system is a significant advantage for construction companies implementing cloud technology. For these businesses, the cloud integration that is available will change business processes. Cloud solutions are what enable organizations to provide an excellent customer experience.

Moving to cloud construction software drives profitable growth

Using a cloud construction software solution is a modern way to transform your construction business. Transformation is virtually assured with real-time data, remote access, and streamlined processes.

Easy Access

To begin with, cloud-based project management software enables you to access data from anywhere in the world as long as you have an internet connection. You can also use cell phone, laptop, or tablet to access the content.

Reduced Costs

As you are avoiding double data entries, you avoid any cost associated with correcting these errors. Since a CRM system is real-time and allows multiple users to access information in one central location, there are no unintended costs due to a lack of communication, critical data being lost, or confidential information being stored on multiple computers.

It’s Secure

In the construction industry, the cloud has a more realistic application for ensuring document security. Aside from the inefficiencies of searching for and updating information in a paper-based system, paper is also susceptible to harm. Nothing is safe from harm in a paper-based environment, whether it’s a significant threat like a fire or even a morning coffee spill. Even a laptop can be damaged–if your morning latte spills on it, it might wipe out months of work, not to mention the computer itself. However, if your files are saved in a stable cloud-based system, you can quickly resume where you left off after an accident.

Remote Access to Your Data

Construction companies with multiple locations benefit from remote access because field staff can access real-time data and insights when on the go. If any issues arise, cloud-based construction software ensures that all contractors are informed and have real-time access to the project, helping you to manage it effectively. This also enables collaborative work, which reduces project delays and increases customer satisfaction.

No Manual Updates Necessary

Cloud-based construction management applications are automatically updated. Information is also pushed to the cloud in real-time, ensuring your team does not miss any vital information, change, or updates.

Single Source of Truth

A cloud-based construction management system aids in the creation of a project’s single source of truth. As a result, the entire team can rely on a single, reliable source of data and information to work from, improving consistency and quality throughout the project. When it comes to closing deals and providing unrivaled customer experiences, having a modern enterprise CRM that collects all aspects of customer data in one place can be crucial.

Saves Time

Construction teams already spend a considerable amount of time looking for data and facts. Teams will save a lot of time when they use cloud-based construction management systems to operate their processes. Cloud computing’s increased performance, productivity, accessibility, and security–as well as its sheer convenience–make it a worthwhile investment for construction companies of all sizes. InSimplify, the best home builder software, has everything you need to organize, track, and build better relationships with leads and customers.

Upgrade to the Cloud-Based CRM

The right CRM enables communication, organizes the organization’s workload, and more importantly, impacts the project’s success. InSimplify, the leading-edge cloud-based construction CRM software integrates every stage of the builders’ process. InSimplify is the most productive home builder CRM software in Australia! To find out more about how InSimplify can help your business, don’t hesitate to reach out to us!

#construction crm software #crm software for builders #home builders crm #home builders software

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Why Construction-centric CRM Matters

New technology for homebuilders comes and goes, fast. Although some technology has proven to be more useful than others, one piece of sales and marketing technology that’s here to stay is customer relationship management (CRM) software.

Construction CRM software will empower your sales team and directly impact your bottom line. In any small business, customer relations are the key to success, both for immediate jobs and long-term competitiveness. Satisfied customers help to spread word-of-mouth and to refer their acquaintances to their favorite home builders. In turn, the builders gain new clients and get more construction jobs. Nowadays, managing customer relations is easier than ever because of CRM.

Customer relationship management has come a long way since the initial days. It has now become an all-encompassing term used to describe different types of software, with varying features, that help businesses manage sales, customer data, marketing campaigns, inventory, and more. Despite the name, construction CRM isn’t just limited to managing customers. A construction CRM helps home builders in various ways:

Increase customer satisfaction and retention.

Improve closing ratios with automated follow-up functionality

Provide the best reporting capabilities

Save time by automating administrative tasks so the tea can bid, negotiate, and close more deals

Improve the decision-making process by making customer data readily available, easily accessible, and actionable

Make important go/no-go decisions armed with all the information needed

Spend time and money bidding for projects that are most profitable

If you can’t realistically track project processes and activities, it’s nearly impossible to make accurate sales forecasts and ultimately set profit goals. There are many other benefits to using CRM software, including future forecasting and gaining a strong competitive edge.

Opportunity Management

Construction CRM software helps small businesses to collect, organize and retrieve information on buyer patterns, preferences, and trends. The information helps the contractors to know what their customers are interested in and to capitalize on their existing customer bases and encourage word-of-mouth. With a clear view into your pipeline, you can immediately identify the opportunities that need to bid on or the ones that that need to be followed upon. You can delegate work to the team with opportunity-specific tasks and make sure that no opportunity goes to waste.

There is no question that customer relationship management (CRM) software is worth the investment for any home builder. CRM system is a must-have for construction firms to realize true ROI. Over the last few decades, customer relationship management software has become an essential part of the sales and marketing process for home builders.

The construction industry is built around client relationships and trust

CRM software has become an essential part of many home builders’ sales and marketing functions. InSimplify, an end-to-end software technology, brings structure and clarity to your project while beating the traditional combination of paper, excel sheets, and emails. You can quickly create and assign tasks, start sharing files, photos, documents, and let your customers know the project progress in a jiffy with the best CRM software out there.

A great CRM will simplify your responsibilities because you can handle everything in one place. Your team will love the automated workflows and predictive data, and so will you when more leads are turning into closed sales. Keep more of your valuable time with a CRM and watch your list of happy customers grow as your home builder business does too! InSimplify is passionate about the digital transformation of the homebuilding industry. Paired with a customer-centric mindset, we believe that creating a positive home buying journey is essential and by integrating efficient home builders CRM like InSimplify, you are doing just that.

#crm software for builders #home builders crm #construction management software

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Does CRM Matter for Construction?

With the tough economic conditions facing the construction industry, there is a sharp focus on better ways to track and manage the sales process and keep your customers happy. The old way of obtaining business is not as effective and efficient in today’s world. While the industry has not historically been a large adopter of CRM software, it is now changing.

With the right CRM software, you can wow your customers with more than just exceptional work. Although some people think of CRM as just a technology, it is so much more than that. CRM is more important now than ever to construction businesses because it not only helps you gain new customers but also helps in retaining them. CRM in construction refers to cloud-based software that places key relationships, communication, lead, and opportunity data at your fingertips.

The CRM edge

Historically, many construction firms relied on paper files to keep track of their contacts. While today they’re more likely to use a spreadsheet, it’s often frustrating to find the information they need. Even if they do manage to find what they’re looking for, the details may not be up to date. CRM system offers measurable results that tools like Excel simply can’t achieve. If your team is struggling to collect information or when they finally collect what they needed but it didn’t always make it into a central repository, you need a CRM. Without a clearly defined end-to-end process, leads can end up lost or forgotten, which results in lost sales productivity and even a bad customer experience.

Simplified client management

The CRM process begins with a lead. Without a clear understanding of previous conversations, your sales team might often repeat questions or make contradictory statements, which can damage a company’s reputation with clients and partners. A construction-centric CRM can eliminate this issue by making accurate, up-to-date, and actionable relationships possible.

Maintaining healthy and productive customer relationships is the best way to ensure a bright future for any business. CRM is not just a tool for buffing a company’s performance at the edges. CRM is critical to construction businesses looking to utilize a customer database to maximum profitability. Installing a successful CRM can save home builders valuable hours of employee time, in turn saving money by engaging in more productive efforts.

Building customer relationships

Building better customer relationships are important to increase sales, reduce customer attrition, and boost employee morale. When you take care of customers and build trust, they give you permission to keep reaching out to them. Instead of rejecting a cold call, they’ll feel like you’re doing them a favor by contacting them and pay attention to your communication. Every touchpoint matters and each time a representative of your company speaks to a customer, it has an impact.

Grow your business with InSimplify

CRM enables you to manage your opportunities efficiently. There are limitless CRM options for enterprise-level companies, but nothing that spoke to the needs and budgets of home builders. As the world makes a heavy shift to more virtual connections, now is the time for small businesses to invest in these innovative software solutions. Integrations are incredibly important when it comes to CRMs. While you need access to all the data, your sales team might only need a partial view. With our fine access right management features, you can choose who can see what. Stand out in a crowded, competitive marketplace with the best home builder CRM in Australia – InSimplify. Be it any business, customers are its cornerstones. So, what are you doing to retain them and to keep them happy? InSimplify is your answer.

#home builders software #crm software for home builders #home builders crm

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Home Builder CRM – For the Best Customer Experience

Today, to excel in the digital world, businesses belonging to all sectors are wholeheartedly embracing the technological changes. Construction companies all over the world make use of CRM to improve their business processes, increase client satisfaction, close deals, and track essential records in no time. Achieving the ‘best customer experience’, however, is much easier said than done. CRM software streamlines the customer service process and allows your team to focus on interactions requiring human intervention. No matter the size of your company, a CRM system is a great asset. Satisfied customers can help spread the word about you and they can make referrals to your business. This way, new leads will be generated and revenue will also skyrocket. With effective

home builder CRM software

, you’ll achieve customer delight. Read on to know what a good CRM does to help in satisfying your clients.

Better Understand Your Customers

With CRM software, your team will be able to build up not only a strong pipeline of prospects and leads, but an understanding of those potential customers too – who they are, what they like, and how best to convert them into a win. Personalized service is key to a long-term relationship with your customer. CRM will give you a better understanding of your clients so you’ll be able to better meet their demands and requirements.

Respond Quickly

If you want to streamline how your team manages ongoing issues and deliver world-class customer service, you will need CRM software. Elaborate customer histories enable your team to understand a customer’s needs and preferences with greater speed and ease than ever before.

Build Better Customer Relationships

Have you ever made a follow-up call to a customer and found yourself having to start over again? Have you had this happen multiple times? Building better relationships with customers should be given proper attention because, without them, no business willprosper. It is because customers serve as the heart of the business.

Customer satisfaction, of course!

The basis for success in business lies in expanding your customer base. Sure, you can wait until a customer finds you, but CRM makes lead management a proactive process.CRM provides a technology-based foundation for outstanding customer service. Too often, customer information is spread across multiple places like excel sheets, sticky notes on cubicle walls, or a jumble of emails. Having this information at your fingertips goes a long way towards providing your customers with fast and personalized experiences, leading to increased customer sales.

Identify Opportunities Sooner

CRM allows you to drill down into the data and extract key nuggets of insight you might otherwise have missed. CRM sifts through the coarse dirt of your business’s figures and reaches for the gold dust within. Through the CRM system; it will be easier to identify potential opportunities.

The Importance of Customer Experience

Customer experience is a critical driver of the sustained growth of a business. It helps to build brand loyalty and affinity with customers, turn them into evangelists for your product or service, recommending it to their friends and leaving you positive reviews that lead to increased revenue.

Why Cloud-based CRM?

Most CRM systems are cloud-based. Instead of storing data on your own servers (which takes time, money, storage space, and a lot of patience), everything you need is kept in ‘the cloud’. Cloud-based CRM is also accessible from a web browser, so there is no need to install or maintain hefty files. The popularization of cloud computing has allowed CRM to acquire great flexibility. It’s vital to use the right software that allows you to strengthen your relationship with your customers. Get rid of tedious workflows and let technology help your company thrive.

Accelerate your business with InSimplify CRM!

Make the most out of your investment by choosing a powerful and efficient CRM. If you’re looking for a clean, customizable, and user-friendly CRM with all the right features, try InSimplify – the best home builder CRM in Australia. InSimplify can keep your team organized, informed, and connected so that you can focus on what really matters – building better homes and deeper relationships. Get InSimplify and start enjoying the benefits of a long and happy relationship with your clients!

#home builders crm #home builders software #construction crm #construction management software

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Top Benefits of Construction CRM

In the construction business, work quality is important, but so are customer relationships. For many construction businesses, especially homebuilders, customer word-of-mouth is one of the primary means of sourcing new business. While great work will always stand on its own, managing customer relationships is too crucial to be left to chance.

Centralized database

All the customer data is kept in a centralized CRM system instead of disparate and disconnected desktops. CRMs allow your entire sales pipeline in a central database which allows for quick access as well as the ability to manage all the information via a shared location. CRMs help your team avoid spending time digging through files and records to find the information and to follow up and close deals.

Manage leads better

A lead management tool helps you to keep a check on your lead volume. Instead of struggling to remember where, when, and how your leads are coming in, effective CRM software gives you the option to easily manage and control leads. You don’t need to sift through thousands of leads manually to find that one lead you need to contact; a CRM helps you to find the quality leads in your system easily.

Effective internal communication

A CRM strategy is effective in building up effective communication within the team. Different departments can share customer data remotely, hence enhancing teamwork. Such a strategy is better than working individually with no links between the different business teams/ departments. It increases the business’s profitability since the team members no longer have to move physically while in search of critical customer data from other departments.

Improved customer retention

By using a good CRM, you will be able to improve the customer retention rates which translate into increased revenue. According to Harvard Business Review, a 5% reduction in customer defection rate can increase the profits anywhere from 25% – 85%.  As far as CRM benefits go, this is a golden one. By using the data collected, your team can reach out to the customers at the right moment.

Personalized customer interactions

How well do you know your customers? No matter how good a salesperson might be, it would be difficult to gauge what exactly your leads want. They might be reluctant in sharing buying intent with you most of the time. Most CRMs come with a lead tracking feature. One of the biggest advantages of CRM is that it gives you a 360-degree view of your customer. Not only does this knowledge give a better insight into your customer base, but can help you build lasting relationships with customers and determine where there is potential for future growth.

Reporting and analytics

Better reporting data means you will be able to make the best business decisions and improve revenue in the long run. An excel sheet gives access only to limited data and insights. But, CRM comes with powerful features to get deep insights. CRM software can deliver the best insights to you with a bow on top, but you need to recognize and act on them in order to reap the benefits.

Optimized marketing

CRM allows you to have a more targeted marketing approach. It helps you to segment your customers and give insight into customer groups. With this information, you can set up relevant promotions for your groups and execute them at the right time. By optimizing your marketing resources, you give yourself the best possible chance of increasing revenue.

CRM for smoother functioning of your construction business

Consider measuring the time spent looking for needed information versus time spent utilizing information and getting on with the job. It can be shocking to learn how much time is spent by sales personnel on unnecessary administrative matters, or in getting up to speed in new territory!

Are you a home builder?

With the right CRM tool, you can wow your customers with more than just exceptional work. It’s a no-brainer that good CRM software can redefine your business. It boosts efficiency, saves money, improves customer relationships, and makes your employees’ lives immensely easier. InSimplify is one of the best home builders software in Australia that provides you with what you and your team need to grow your business. It is flexible and complete home construction software allowing you to track the full customer life-cycle. Take control of your business and stay on top of your sales process, expand your marketing efforts, improve customer service, and manage your prospects better.

#crm #crm for builders #construction management #construction software

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HomeBuilder Scheme – A Gift for Home Builders

The chance to build a brand-new home for a bargain has encouraged thousands of Aussie buyers into the market. The HomeBuilder Scheme is designed to drive demand from Australians who are looking to build a new home, or to undertake a major rebuild of their existing home, but withdrew from the market when COVID-19 hit in March.

New home builders and homeowners undertaking substantial renovations will get a $25,000 cash grants that are set to expire at the end of the year.

Developers across the nation report skyrocketing sales and inquiries mere days after the launch of the federal government’s new HomeBuilder scheme. Minister for Housing and Assistant Treasurer Mr. Michael Sukkar said that in just a few days, there had been 188,000 visits to the HomeBuilder website and more than 13,800 Australians had registered their interest in the grant. It is said that hundreds of sales were clocked up over the first weekend alone. The lifting of restrictions around visitors to display suites two weeks ago also added to really kick things off.

The grant aims at building 30,000 homes by Christmas On the reported high levels of traffic across many property developments following the HomeBuilder stimulus package release, the inquiry levels have soared to a rate that was three times higher than the 2019 average. While the demand has been strong, there is some uncertainty around the different incentives and people’s eligibility so there is still a bit of work to do by the government in educating people about the detail. The HomeBuilder grant does not include structures not attached to the home, such as swimming pools or garages. It will be restricted to middle-income earners and new homes valued at no more than $750,000. The contract must be signed between 4 June 2020 & 31 December 2020 and the construction must commence within three months of the date of the contract.

The stimulus package aimed at bolstering the housing construction industry, as the coronavirus-hit economy heads for its first recession in 29 years. The Housing Industry Association welcomed the announcement, estimating that it could generate more than $15 billion in economic activity.

Homebuilders, it’s high time you invest in a builders’ CRM!

It is best for home builders who are currently doing manual data entry, lead tracking, and project management who are ready to upgrade to automation that aligns with their existing internal processes. If builders adopt CRM software, improvements in their workday could include streamlined productivity, improved teamwork, and satisfied customers. Your customer relationship management strategy correlates directly with the success of your business. A top-notch CRM that strengthens customer relationships is essential to reaching your maximum growth potential.

InSimplify is a home builders CRM specifically designed for home builders to equip your team with everything they need to capture, nurture, and close each qualified lead. It is a leading-edge cloud-based intuitive system that integrates every stage of the builders’ process. The construction CRM is equipped with exceptional tools to manage your sales, leads, quotes, and costs. Gathering and analyzing data is important for continually enhancing your business model and demonstrating your USP. You can share any documents/notes with the customers, and update them on the progress. The customers can select colors online which is a huge perk, especially during this COVID-19 crisis. For home builders wanting to have a competitive advantage, it’s vital to get effective CRM software that helps your business.

We’re sure – it will dramatically improve your customer relationships and increase productivity. Get started today with the best home builder CRM in Australia.

#home builders crm #crm for software builders #construction managmwnt #crm software

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HomeBuilder Scheme – Things You Need to Know

HomeBuilder is a tax-free grant program initiated by the Federal Government to stimulate the residential construction sector in response to the economic downturn caused by COVID-19. This scheme is designed to boost construction to create jobs & grow our economy. The housing sector is critical to the Australian economy. The Australian Government announced the HomeBuilder scheme, offering $25,000 cash grants for buyers of freshly built homes or those renovating their property!

Why is the Government offering this grant?

In an attempt to boost new projects between now and the end of the year, the Australian Government’s generous HomeBuilder Grant of $25,000 for eligible homeowners building or renovating is an attractive support package and a catalyst for people to buy their first home or undertake a major rebuild of an existing home. This is a massive relief to the 1000s of home builders around the country. The aim of the stimulus, which was announced last week, is to give the building industry a boost by offering Australians who want to build or renovate their homes a cash incentive to go ahead and get started.

Who is eligible?

You must be a private homeowner and an Australian citizen aged over 18. It’s not available for companies or trusts. The grant is available to individuals with annual income up to $125,000 a year, or couples with a combined income of up to $200,000, based on 2018-19 tax returns. With the ‘HomeBuilder’ scheme, the $25,000 cash grant will be restricted to people on middle incomes and to new homes and major renovations valued between $150,000 and $750,000.

HomeBuilder Exclusions

Owner-builders and people wishing to build a new home or renovate an existing home as investment properties are not eligible for HomeBuilder. In addition to the grant, this proposed stimulus package would also include funding for renovations to make homes more resilient to natural disasters and funding for commercial programs, such as cladding and asbestos rectification. Renovation work will not include structures separate to the main property, like

• Swimming pools • Tennis courts • Outdoor spas and saunas • Sheds or garages that are unconnected to the property

Is there a time limit?

Yes. The scheme lasts from 4 June 2020 until 31 December 2020. The construction must start within three months of the contract signing date. The HomeBuilder scheme has several qualifying criteria, including the type of property, your income and who you use as the builder.

If you meet the eligibility criteria, you can apply for the $25,000 grant between now and December 31, with the work contracted to start within three months of the contract date. More information on HomeBuilder, including eligibility, can be found here https://treasury.gov.au/coronavirus/homebuilder

InSimplify is innovative cloud-based CRM software designed specifically to be the home builder’s one-stop customer relationship management tool. It features all of the CRM requirements required for a homebuilder and provides visibility over all aspects of the builders building process. When a dynamic homebuilders’ CRM like InSimplify is employed, you are bound to see results! InSimplify is one of the best home builders’ CRM software in Australia.

#crm software #crm for builders #home builder software #construction management software

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Top Construction Industry Trends in 2020

The construction industry is most essential part of Australia, although rising costs can make it harder for smaller companies to thrive. However modern technologies are here to make the world of construction safer and more efficient resulting in lowered overall costs. There are countless forces that shape the way Builders do business and build houses. Here are some major trends that will play out in 2020.

More Technology Integration

Rather than using technology singularly, apps and programs are integrating to provide the ability for users to manage most areas of the construction project. This means you can spend less time attempting to master a whole array of software programs and more time to concentrate on being an expert at just one. Building Information Modeling (BIM) will make the collaboration aspect of construction easier. Most construction projects require different people to come up with essential aspects of the plan, but it can be difficult to stay in communication.

3D Printing

A major tech trend to watch out for in 2020 is the role of 3D printing in the construction industry. Since the first wall using 3D printing in 2004 by the University of South Carolina, sensational progress has been made. This innovation has exploded, and did you know? It’s now possible to build a house in just 20 hours! However, the tech is still in its infancy and is bound by current limitations.

Robots and Drones

Linked to the impact of 3D printing above, robotics is also seeing impressive welcome into the industry. A report by the World Economic Forum predicted that 2020 could be the year of the robots in the construction industry. From bricklayers to laying roads, robots are increasingly finding their place in construction. Robots are finding their way into demolition sites as well. Despite being slow, robots are safer when it comes to demolition. Robots can perform repetitive tasks without suffering from output quality and work long hours with similar results every time. Drones are now being used to capture images and videos, map the job site, and examine thermal heat.

Exoskeleton Suits

Construction work can be grueling on the body, as it requires people to perform strenuous physical activities for the majority of their workdays. Exoskeleton suits are still in development and if adopted widely, can help enhance safety and cut down costs. An exoskeleton provides robotic strength and scientists have devised exoskeletons that are fitted on workers’ bodies to help them carry heavier loads than usual.

Increased Safety Equipment

Even though women are minorities in the construction industry, they are valuable contributors and need protective equipment that keeps them safe and is suitable for the work they do. As more women join the construction industry, employers need to ensure personal protection equipment (PPE) properly fit all the workers. Construction professionals can expect continued progress in this area moving forward.

Sustainability Innovations

Some researchers recently went on air to show off a new kind of brick. It’s called K-Briq. It produces only one-tenth of the CO2 emissions associated with conventional bricks. Although it weighs, looks, and functions the same way a traditional brick does, the K-Briq’s composition is from 90% recycled construction site and demolition waste materials. These kinds of development give people even more options for planet-friendly structures.

Technology that keeps project costs down

Overall, the upcoming trends look to save companies money, reduce the burden of labor shortages, enhance the processes & effectiveness of a business, and reduce wastes. As buildings become more modern and complex, builders are increasingly turning to information technology to improve efficiency and safety, while slashing building timelines and costs.

For home builders wanting to have a competitive advantage, it is crucial to have a decisive end-to-end home builders’ software. Try the best CRM for builders, InSimplify, a leading-edge cloud-based, highly innovative and intuitive system that integrates every stage of the home builders’ process.

#crm software #crm software for builders #home builders software #construction management

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Celebrating the Small Wins and Heading towards New Heights!

InSimplify, an end-to-end software technology for builders, is one of the fastest-growing providers of construction project management software in Australia. InSimplify empowers home builders and construction industry professionals to build a better world by harnessing technology to lower the cost of construction. We operate on a handful of core beliefs and are elated when our hard work is recognized!

Australian Construction Awards 2020 (ACA)

We believe that software is empowering. Being chosen as one of the finalists of the prestigious ‘Australian Construction Awards 2020’ under the business category “Construction Software Business of the Year” is a proud moment for InSimplify. ACA recognizes the achievements, developments, and innovation within Australia’s booming construction industry.

Finalist of Wyndham Business Awards

InSimplify was chosen as one of the finalists of the prestigious Wyndham Business Awards 2019, under the business category “New and Emerging – Micro”. The Wyndham Business Awards is a comprehensive awards program elevating the core values of business excellence, sustainability, and responsibility. Wyndham City Council offers excellent support and encouragement for local businesses – entrepreneurs, services and innovative businesses in Australia.

Featured on Duct Tape Magazine

Recognition is the greatest motivator. We were recently honored to be featured in Duct Tape Magazine. Duct Tape finds and shares stories of founders across the spectrum, stories about brilliant startups and how they get shaped into the top businesses.

Featured on SmartCompany

InSimplify’s success story of how a simple software solution for one builder turned into a construction-tech startup got featured on SmartCompany. SmartCompany is Australia’s leading online publication driven by a vision to see Australia’s budding entrepreneurs, small and medium businesses boom. InSimplify, a cloud-based end-to-end management platform, is designed specifically for the construction industry.

We deeply appreciate the recognition. We believe in dreaming big. While we have always been confident about our work, these accolades from a variety of independent sources have got us more energized and pumped up towards bigger goals!

#crm software #crm software for builders #builders crm

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Important Features to look for in a Construction CRM

Construction CRM software has revolutionized the way construction companies have increased productivity, efficiency and more competitive. Construction software is an essential tool for streamlining operations in modern business. Modern construction challenges require modern solutions, don’t you agree? CRM solution is particularly useful for construction businesses, where team members are often spread across multiple locations. By eliminating the need for double data entry and consolidating many business functions into a single platform, construction CRM software can considerably reduce a company’s workload and improve efficiency.

Here are a few essential features that you need to look out for when considering a construction CRM for your business. Let’s dive in!

Project Tracking Home builders and construction managers use project tracking features to ensure that projects are completed on time and within budget. You can track project progress on a daily, weekly or monthly basis.

Flawless integration A construction company needs to keep all the information about prospective customers at its fingertips. That’s why a single CRM with cloud integration is so valuable: everyone sees the same documents, calendars, or notes including all the latest changes. CRM software should integrate fully with your existing business processes, allowing you to track customers throughout their life cycle.

Capture Sales Leads The primary benefit of project management in construction is to grab every single opportunity in securing new projects.

Role-Based Views It is an added perk when you can restrict your employees’ access based on their roles in the organization. Control what different users see within your CRM to prevent data leaks and security breaches. This allows you to manage your employees’ activity and keeps your customers’ data safe and secure.

Reporting Good construction management software also gives managers control over all the project data, produce project analytics reports to enhance decision making.

Scheduling As simple as scheduling features may be, they remain very helpful for builders who need to organize their days most efficiently and keep track of the team’s activities. Scheduling features allow contractors to assign tasks, track the task progress and assign different priority levels to each task.

Mobile Capabilities Businesses today need construction management software that can work across both desktop and mobile platforms.

Customer History Having all of your customer contacts in a centralized location is important, especially in the construction business, because of the amount of collaboration required. An entire view of customer history also allows you to manage relationships proactively.

Pipeline tracking As any business owner or a sales manager would know, the key to a healthy and successful business is the ability to maintain a healthy and strong sales pipeline.

Centralized data It’s simply impossible if you’re using software that requires you to slog through multiple sources just to find that one key piece of information. This is where a CRM really shines. A CRM software gives construction companies the ability to nurture, prospect, close and maintain client relationships more effectively than ever before with centralized data in place.

For many construction businesses and home builders, getting new business and attracting customers isn’t as easy as it used to be. As the industry gets more competitive, more construction companies have started looking into customer relationship management software.

Try InSimplify!

InSimplify is a leading-edge cloud-based and a highly innovative, intuitive system that integrates every stage of the builders’ process. It’s construction CRM software with exceptional tools and features to manage your sales, leads, quotes, and costs.

#crmsoftware builderscrm constructionmanagement

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Best Practices to Manage Construction Overtime

More work hours mean more work gets done. Does this sound familiar? At least this used to be the generally accepted fact. But studies have shown that this isn’t the case. In fact,the more overtime hours worked, the more the decrease in productivity. This was confirmed in a study by CNBC – that productivity takes a nosedive at 50 hours of work. Overtime can have a huge impact on the construction business, and managing it effectively is quintessential in this highly competitive market, especially if you’re operating on razor-thin margins.

Hold Fewer Meetings Meetings are important, but sitting in a meeting for an hour to give a two-minute status update is not productive. Instead of relying exclusively on status meetings, make better use of time with the help of digital work management, task management or shared project tracking tools. You need not lose a good chunk of their workday that could have been spent accomplishing real work.

Track Employee Time Does overtime stem from staffing shortages, poor allocation of resources, heavy workload, or an employee who has extra time on his and wants the extra pay? With a big-picture of time spent and its allocation to different projects, construction managers can make informed decisions regarding resources and overtime. Tracking employee time allows managers to see and address patterns at the individual employee level when it comes to overtime.

Plan in advance Every builder gets a job or a project that has the potential to run longer than expected, resulting in overtime pay for employees. It is always better to plan well ahead.

Communicate your expectations clearly One of the best ways to get a handle on overtime is to improve communication with the employees. Make expectations clear to employees, train managers and employees on expectations, and nip in the bud any employee habits of not recording overtime.

Give employees the right tools Using emails and spreadsheets is perfect for communication and budget management but inefficient when it comes to assigning tasks, tracking project status and accessing information promptly. Effective construction CRM software for builders like InSimplify can help construction managers who are trying to stay on top of costs, keep employees happy and reduce paperwork.

Cross-train employees Overtime becomes an issue when certain workers can only do certain jobs. This can produce a disparity of overtime if extra time is required for a particular job and not the other. By training employees to handle more than one job, you can boost your company’s flexibility and reduce overtime costs.

Take control of your team’s schedule Manage contractors schedules and allocate jobs in real-time. With the right management of your team’s schedule, turn workaholics into well-balanced workers.

Automate Automating your sales process and employing good construction management software can help your business reduce paperwork, improve productivity, and maximize profits. Even a tiny improvement in your efficiency and accuracy will have a huge impact on your bottom line, and you can’t achieve these results unless you replace manual methods with a more efficient system.

Often, construction projects need extended hours of overtime and weekend work. If this is properly controlled, it can be beneficial to the project and the employees. But the problem is that some projects get into the habit of overtime. Unnecessary overtime kills employee productivity and reduces your company’s efficiency.

#builderscrmsoftware constructionmanagementsoftware

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5 Compelling Reasons Your Construction Business Needs CRM

Imagine this scenario. You have a small sales team. Two of your salespeople, let’s say, Henry and James, are working on acquiring new clients. They make notes of their meetings, new customers, etc., without a centralized CRM system in place. Even if both of them are efficient, it isn’t uncommon that someone might have missed to note down a phone call or a meeting with a customer. To err is human. One day, Henry calls a new customer with the perfect sales pitch only to know later on that James had already spoken to the said customer a few days back. Your potential customer might get irritated due to the repeated phone calls from the same organization and may make a mental note to look for other options.

This is where CRM comes in. The use of technology is constantly evolving and therefore our knowledge and implementation need to keep up. Here are the top reasons why you should implement construction CRM software for your business.

Centralization – A lifesaver CRM stores all of your customers’ details in an organized, user-friendly database that you and your sales team have access to at all times. No matter the size of your business, having all of your customer and business data in one place will undoubtedly make your life easier, and your business more efficient. Having a centralized platform makes tracking and reporting a lot simpler, there is no more amalgamating all of those spreadsheets, handwritten notes, and pieces of paper from here and there. CRM gives you a centralized, organized place in which to store all of your customer data, project status, and more.

Know Your Customer History Each customer record in your construction CRM tells a story of how you acquired them, their communication and project history, and their complete interaction with your company. From that story, you can learn how to retain them. A happy customer is a customer for life. Better Communication within the Team Communication is critical to keeping everyone on your team on the same page and more importantly, efficient communication avoids costly mistakes, especially in the construction industry. With today’s tremendous technological advancements, there is no excuse for improper communication on a worksite. Effective construction communication is extremely valuable and isn’t too hard to implement.

Save Time The data on an integrated CRM system is available at any time. You don’t waste valuable time or a great opportunity waiting for the system to upload and referring to all the spreadsheets. This can leave you more time to focus on growing your business and planning for the long term. With effective builders’ CRM in place, you can send quotations, generate leads, & track and book suppliers in a jiffy. Your customers can even select colors online on the go!

Facilitate transparency When your team is clear about their assigned projects and tasks, they’re much more prepared to do what needs to be done for your business to boom. With efficient CRM software for builders in Australia like InSimplify, you get a streamlined sales pipeline where your team can make suggestions for improvements, and are accountable for their actions.

InSimplify – The much-needed CRM for home builders! Who doesn’t need a helping hand, especially when the hand is super-efficient and a customer satisfier? Be it any business, customers are its cornerstones. So, what are you doing to retain them and to keep them happy? InSimplify is your answer.

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Leveraging technology to enhance your construction business

The construction industry is one of the booming industries in the world. There is a common misconception in the construction industry that a software solution is meant only for bigger organizations and that those are tedious and expensive to implement. But irrespective of the size, age & capacity of the business, construction companies need a modern software solution that consolidates all the relevant information into a centralized quality control hub. You need software that contains all the necessary features to ease your work and become more productive. InSimplify does not just do that, but more.

For a construction company, keeping its project sites running and the field staff productive is the top most priority. Even the best-laid plans and resources can turn out to be a waste without the right processes and proper communication. Construction is a task-driven business and InSimplify helps you make sure that people know precisely what they need to do. To keep up with other competitors, you need to get the best resources you can get. With the various modules and customer portal in InSimplify, you can efficiently keep tabs on everything vital to a construction project. From start to finish, our cloud-based solution can help you with all of the communication during a project, making it easier for you to deliver the best possible customer service as well. It’s a win-win for you and your customers.

Construction companies have to stay in close contact with a wide range of people, both inside and outside the company. While many construction companies have now graduated from paper to digital documentation, the use of multiple technology platforms creates a new kind of ruckus. Only through consolidated construction management software can a construction company take control of the hundreds of details that have the potential to cause major problems down the line.

InSimplify, an end-to-end software technology, brings structure and clarity to your project while beating the traditional combination of paper, excel sheets and emails. You can quickly create and assign tasks, start sharing files, photos, documents, and let your customers know the project progress in a jiffy with one of the best construction management software out there. Optimizing labor on-site starts with having an accurate picture of what is happening on your project. InSimplify can be your most needed master key that ties everything together, giving real-time access to critical data, progress photos and reports to anyone on the project who needs it.

InSimplify has been chosen as one of the finalists of the prestigious Wyndham Business Awards 2019 under the business category “New and Emerging – Micro”. The Wyndham Business Awards is a comprehensive awards program elevating the core values of business excellence, sustainability, and responsibility.

#constructionmanagementsoftware crmsoftwareforbuilders

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How does CRM help builders

If you rely on outdated Excel spreadsheets to handle your customers and sales pipelines, you need to reconsider. Customer relationship management software can help you maximize sales revenue and profit in many ways. Most builders do not take the important step of implementing CRM for their business due to various reasons. The sales team might not be willing to use it, the builders may think it is unnecessary, or perhaps they think a contact management system is enough. But we’re here to tell you that our CRM is worth every dollar that you spend and it provides a lot of value to your business.

Acquiring more leads Getting more leads and making more sales is the goal of every builder. But knowing what to do with those leads, how to convert them, and how to best nurture them is not an easy task. This is where a solid CRM like InSimplify comes into play. It makes the job not only easier and more automated but can result in more engaged prospects and happier customers.

Visibility into your pipeline

Pipeline visibility is a major struggle across industries and irrespective of the company size. Simply “keeping a pulse” on sales is not as easy as monitoring wins and losses. Builders need to put the necessary processes and tools in place to ensure that customer communication, sales rep activities, and all other components that make up a sale are clearly visible and easily accessible throughout the entire sales pipeline. With a dynamic CRM like ours, you can view the whole sales pipeline that comprises of every stage in your sales process that a salesperson takes, in order to move a deal from start to close.

Easy to adopt and use

A system is only as effective as the people using it. We know that nobody wants to spend their time referencing complex manuals or going through a lengthy training process. InSimplify is intuitive and easy to adopt – setting your team up for success.

Real-time access to data

InSimplify is a leading-edge cloud-based system, which means your data is stored, backed up and accessible anytime from anywhere. You never have to worry about accidentally losing data.

Increased Customer Loyalty

InSimplify is designed to help you build and maintain better relationships with your customers and leads to higher customer satisfaction and loyalty. Unlike Excel spreadsheets and note cards, a solid CRM like InSimplify offers scalability and great customer insight.

Tracking made easy

InSimplify, builder-specific CRM is a robust management tool that enables consistent and trackable management of the entire customer life cycle. Implementing a centralized data system would highly improve and streamline business processes, irrespective of the size of your business. You will always be in the know of any job when a customer was last contacted, and what your employees are working on in real-time.

CRM is an essential part of the sales and marketing process for builders. With the changing expectations of customers and technological improvements, home builders need a comprehensive system like InSimplify, the essential CRM software for builders, to meet their customer relationship needs. When a dynamic CRM like ours is used consistently and effectively, you are bound to see results.

#crm for builders #construction management software #home builder software