ginevrakirkland

[ginevrakirkland]

My most recent project for comedia is the agency website: case studies, site copy, voice and tone.

#comedia #case studies #website copy

[ginevrakirkland]

Twitter Write was a beta program with 80+ great writers working on bringing blogging to Twitter on a product we called "Notes". We interviewed writers for Spaces, Notes, and events like NABJ, published advance excerpts from their books, and generally had a blast talking craft with other writers. Listen to one of the Write Spaces I produced. I also worked closely with another writer on building the Help Center for Notes. (Naming looks off after the rebrand.)

#Twitter #Twitter Write

[ginevrakirkland]

UX copy for Twitter Blue 1.0 was an interesting challenge. Scroll became "Ad-Free Articles", Nuzzel became "Top Articles", and we added customer app nav, Undo Tweet and Bookmark organization as the initial features for the first subscription product for Twitter. On our Emerging Platforms team, we collaborated with engineering, marketing, and legal to ship a beautiful first version of Blue to the world.

#Twitter #Twitter Blue #nuzzel #scroll #UX copy

[ginevrakirkland]

The help center for Scroll was built using Intercom, and the newsletter with Revue, both products later folded into Twitter Blue 1.0. The biggest challenge with Scroll was providing ad-free news in a crisis year: 2020, and we met that challenge by highlighting the most-read stories in our publisher network.

#scroll #intercom #help center #revue #twitter

[ginevrakirkland]

I built these product Help Centers with Zendesk in both English and Spanish, along with implementing agent chat in both languages prior to AI chatbots.

#support #help center #espańol #multi-lingual help

[ginevrakirkland]

journalism: for two years, I wrote special-interest articles, book reviews, and the weekly weather column for an award-winning local newspaper and their special sections. I helped put the paper together, pick it up from the printer, and deliver it to the community, along with making friends with the best pressman I've ever met.

#courier #newspaper #journalism