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frankleong · 27 days
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Experimenting With Spotify Inspired Chapters
How do you see your job? As a means to an end? Something you do to put food on the table and to make a living? As an end in itself? Something you do to develop and grow yourself? Both 1 and 2? How you see your job is a good indicator of how satisfied you are with your job. If you answered 1, your job satisfaction is probably low, and you’d jump at the chance to change jobs. If you answered

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frankleong · 1 month
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Value Stream Mapping Is Like A Swiss Army Knife
There’s one idea that has stuck with me through the years since I first heard of it during a seminar in my “Philosophy of Science” university class. The professor asserted the idea that there hasn’t been an original idea since Christianity. He believed that every idea since then is not new but rather is only a variation of an existing older idea. In trying to find the source for this idea, I

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frankleong · 2 months
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Push Back On Being Stuck In The Middle
A good friend of mine who also happens to be an awesome Agile Coach, asked me for a coaching session to deal with a challenge he was having at work. The job that he loved and that he drew inspiration from was becoming a drag on his spirit. On one hand, leadership was expecting him to do things that focused on what many would consider micromanaging and myopic behaviours. On the other hand, he

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frankleong · 2 months
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What’s Behind The Title?
During a recent dental appointment, the dental hygienist asked me what I did for a living. If I answered truthfully “I’m an Agile Coach”, I knew I would get a puzzled look and more questions. I was there on the clock for a cleaning and didn’t have time to explain. Besides, it would’ve been hard to do with dental instruments in my mouth. So, I wimped out and said, “I’m a Management

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frankleong · 3 months
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Waterfall Stories
As a coach helping organizations uncover new ways of working to improve their outcomes and value delivered, I often feel like an anthropologist. Observing how people interact with each other. Mapping out how they get work done. Examining the artifacts that get produced along their value stream. Trying to understand why they do the things they do. Looking for hints or smells that collectively

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frankleong · 4 months
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What If Leaders (Won’t) Go First?
One of my favourite books is The Leadership Challenge by James M. Kouzes and Barry Posner. Of the five core leadership practices described in that book, my favourite core practice is “Model The Way”. As a people leader, nothing you do escapes notice. All eyes are on you, all the time. People watch you for many reasons – both positive and negative. To see you succeed or to see you fail. The

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frankleong · 4 months
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Year End Wrap
As 2023 draws to a close, I take a moment to reflect back on a challenging year of ups and downs, both personally and professionally. Personal tragedies and setbacks in the midst of global warfare and catastrophes have been a constant reminder of the frail nature of the human condition. Learning that resilience emerges when we stay in the moment and choose hope over fear. And on the flip side

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frankleong · 4 months
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Does Your Team Show Up or Amp Up?
Former NFL Hall of Fame quarterback Kurt Warner’s life story is depicted in the movie “American Underdog: The Kurt Warner Story”. One of the most poignant scenes is when he was cut unceremoniously by the Green Bay Packers. After four years of being undrafted, he finally got his shot with the Green Bay Packers. At his first training camp, he was awestruck that he had finally made it. He was so

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frankleong · 5 months
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Nothing Lasts Forever
I just finished watching season three of AppleTV’s “The Morning Show”. It’s about the behind-the-scenes trials and tribulations of a fictional commercial broadcast television network and media company called UBA. In season three, a billionaire tech entrepreneur conspires to takeover UBA and sell it off for parts by liquidating all its assets including its content library and licenses. The company

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frankleong · 5 months
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Using Lean’s 5S Methodology as a Change Tool
What do you get when you combine Lean Manufacturing and Marie Kondo? Answer: 5S What is 5S? 5S is a lean methodology that results in an organized, uncluttered, clean workplace both physically and mentally. A workplace that nurtures and sustains quality, productivity and improvement. Each of the five S’s represents a Japanese word phonetically starting with ‘S’ alongside an English

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frankleong · 6 months
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How Does Your Organization Treat Contract Workers?
Contract work can be very lucrative. Whether it be as a ‘contractor’, coming in to to do a pre-defined set of tasks or as a ‘consultant’ coming in to solve or advise on a known problem or objective. Contract work can also be fraught with uncertainty. Contract workers are usually the first to be let go on a moment’s notice, when times are tough. Contract workers are also independent and operate at

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frankleong · 6 months
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Must Questions Always Be Answered?
When you’re asked a question, what do you do? You have two options: You can either answer. Or not answer. Right? I recently observed a Scrum Master feel pressured to answer every question hurled his way by his team members. To offer solutions to every problem raised. Even though many of the questions and problems: Were not related to his role and responsibilities as Scrum Master

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frankleong · 7 months
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Agile Coaching Is Kinda Like Being a Surfer
The recent historic flash flood in New York City plunged the city under a month’s worth of rainfall in just three hours. It created havoc for its citizens, half-submerged cars and turned the city into a dystopian waterscape. The scenes of water-filled roadways and people wading waist-deep through the streets was reminiscent of the the movie Reminiscence. The nature of water is often used as a

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frankleong · 8 months
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Are You a Mansplainer?
During an online group break-out session, I was accused of mansplaining by a female participant. I had never heard the term before and had no idea what it meant. I subsequently learned what the term meant. The word started to become popular amongst feminist bloggers in the years leading up to it making the New York Times 2010 list of Words of the Year. From Wikipedia: A blend word of “man” and

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frankleong · 8 months
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Read The Room
After lunch one day, I was wading through the downtown crowds, rushing to get back to work in time for a meeting. Deftly weaving in and out of the pedestrian traffic, looking to save a few seconds here and there. My surroundings blurred as I focused on mentally preparing for the meeting. Out of the corner of of my right eye, I saw a stranger approach and greet me with “Hi
” As I turned away

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frankleong · 9 months
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Scrum Master In Name Only
What’s in a name? What if that name is a title? Names and especially titles, can mean different things to different people based on what they believe, what they’ve learned by hearing or seeing or reading, and what they’ve experienced. Any one of these used in isolation to interpret a title may lead to an incomplete or worse yet, an incomplete and erroneous interpretation. Scrum is a

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frankleong · 9 months
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From Nothing to Something
Many of my fondest memories when travelling were unplanned and off the beaten track. Uncovering that special hidden trail after taking a wrong turn. Discovering an unbelievably delicious hole in the wall restaurant in the middle of nowhere. Recovering a moment of natural tranquility away from the noisy tourist traps. In sports, the momentum of a game can shift from one team to another in the

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