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Story time.
One night I had a customer come in and after they ordered they handed me a frequent diner card and said it was a gift card. I explained to them that it was not a gift card but a frequent diner card. The customer then looked me straight in the face and said "obviously you're new here since you don't know how a gift card works". Let me remind you I have been working there for over 4 years. At this point I have no idea what to say to the customer so I just apologize and tell her I'll work on it.
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One night I was working in drive through. A women pulled up and asked for a kids meal with avocado added. I explained to her that it is against corporate rules to modify the kids meals. She then goes on to tell me that other branches of our restaurant let her. I then go on to tell her that I understand that but I am not allowed to. She then tells me "I asked for avocado and you're gonna give it to me." And I'm just sitting there like
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Customer: can you tell me what soups you have?
Me: of course! We have broccoli, chicken noodle, and ravioli.
Customer: do you have potatoe?
Me: no but we do have broccoli, chicken noodle, and ravioli.
Customer: sooooo no potato?
Me:
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