bestlivechatsoftware-blog
Live Chat Software for Online Customer Support
Dedicated live chat service on your web site offers a highly viable means of building customer loyalty and generating multiple conversions. The likelihood of one of your customers having used live chat prior to arriving at your web site is very high.
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Integrate your live chat with CRM & unlock its full potential!
Integrate your live chat with CRM & unlock its full potential!
You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and a mint leaf. How would you feel? Amazed? Shocked? My money’s on anything that defines delight! Do you think you would share…
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Live2Support Lve Chat Software
Live2Support Lve Chat Software
Introduction- Live2Support – Live Chat Software Remember those good old days when we used live chat software to chat freely with just about anyone in chat rooms on AOL and Yahoo? Live chat support has indeed come a long way since then. It has not only kept pace with technology but has also, as a result of these advancements, enabled millions of users to communicate freely with customer support…
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Leveraging Live Chat Support to Increase your Website Revenue
The secret to online business success today is determined not by how many customers you acquire but how many customers you are able to retain and build relationships with long term. It comes as a surprise to many who believe in the traditional roles that technology plays but three of the four major service channels– phone, email and live chat– are also being used successfully today as powerful…
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Best Live Chat Software in 2015
Given the fact that we are merely half way through the year, it is hard to assume which live chat software program will eventually emerge as the industry leader in 2015. That said, we believe at Live2Support that we are unarguably a prime contender for the position. We have many reasons that we can submit to support our claim. Here are a few: Frequent Updates – Live2Support bears the…
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3 ways to use Live Chat Support to turn Visitors into Customers
It isn’t normally our style here at Live2Support to flaunt numbers especially since we didn’t create them directly. That said, we believe that numbers communicate messages as well as a writing or two on the wall: Between 2010 and 2013, live chat usage has gone up by 24% across the board for customer support according to a study by Forrester Research In 2014, the Wal-Mart website had 54 million…
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Connect better with Customers and Visitors with Live Chat Software
Connect better with Customers and Visitors with Live Chat Software
It is no secret today that live chat software is the single most affordable and effective service channel you can use to connect with potential customers, first time website visitors, registered users and existing customers. Let us look at a few ways in which your live chat operators can connect even better as they build bridges with your various customer communities and its diverse segments.…
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Managing the Customer Shift to Online Channels
Managing the Customer Shift to Online Channels
In any formal business transaction regardless of whether it is conducted online or offline, three entities participate prominently– the buyer also known as the customer, the seller, and the product or service on which the transaction is based. Owing to a variety of factors, there has been a paradigm shift in the behavior of all three over the past decade. The buyer persona is perhaps the entity…
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Welcome Christmas with New Chat Window and Icons
Since Christmas is in the air every step of the way at Live2support, we are all excited in anticipation of the throngs of happy and excited Christmas shoppers who will come to your website to flash their credit cards and jingle their pocket change . Christmas is finally here and Live2Support is once again ready to help you serenade your customers, users and website visitors with the spirit of…
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3 Tips on Achieving Zero Wait Times in Live Chat
Live chat service has been benchmarked by industry experts as a highly effective, low cost service channel when compared to phone and email support. You can provide phone support to your customers in special situations where phone interaction may resolve the issue promptly. That said, no technology is perfect, and once in a while, there are situations to face and challenges to confront. If you…
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3 Ways to Optimize Resources with Live Chat Software
In any discussion of the various customer service channels being used today at contact centers within companies both large and small, self service is usually dubbed as the service channel that is the least expensive of all. However, self service is exactly that– self service. This model of customer support calls for a concerted effort on the part of your customers to first identify the problem,…
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3 Ways to Help Real Time Visitors Through Live Chat Support
One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue to streamline their…
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Live Chat Software and your Customer’s Expectations
Live Chat Software and your Customer’s Expectations
Like any other customer service channel, live chat also raises the bar on customer expectations which you are obligated to fulfill in order for you to sustain long term relationships with your customers and enhance your customer base. If you look at this metric closely, you will notice that this is a two-way partnership when it comes time to deliver the goods. It is a partnership between your…
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Building Customer Loyalty with Live Chat Software
Building Customer Loyalty with Live Chat Software
As one of the most widely used service channels at your contact center, live chat has finally found its rightful place as a communication metric which not only builds bridges with customer communities but also sustains them long term. This level of customer connection comes at a price that your organization can afford with considerable ease. According to Forrester Research, the average live chat…
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Steps to Integrate live chat with Prestashop - Liv2Support
Steps to Integrate live chat with Prestashop – Liv2Support
You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding Live2Support Chat Button on your PrestaShop page.
Step 1 -
• Download the plug-in application.
• Login into your Prestashop Administrator Account.
Step 2 -
Go to the Module Section in top menu bar and upload live2support plug-in for Prestashop.
Step 3 -
• Go to Module section…
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#Add Live chat with Prestashop#Code for Prestashop#live chat integration with Prestashop#Steps to integrate live chat software with Prestashop
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How Live Chat Solutions Help to Increase ROI
How Live Chat Solutions Help to Increase ROI
Before we attempted to establish a clear connection between live chat and ROI, a connection which not only exists in the tangible world of live chat software and customer support, but also in the world of business success and profitability, we figured we would first go looking for a clear, not too savvy definition of ROI. We found one that actually made sense even if you didn’t go to an Ivy…
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#Generate ROI by Live Chat#How Live Chat solutions help to increase ROI#Increase Online Sales through Live Chat#Live Chat Software Services#Live Chat Solutions
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Effective and Efficient Live Chat Technology for Online Retailers
Effective and Efficient Live Chat Technology for Online Retailers
Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in Canada, United States, Mexico and other parts of the world.
Every business…
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#Live Chat for Online Business#Live Chat for Online Retailers#live chat software#Live Chat Solutions#Live Chat Technology
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Why Live Chat is Highly Influential for E-Commerce Business
Why Live Chat is Highly Influential for E-Commerce Business
Business needs convincing, accuracy and efficiency in return it provides revenue. An Instant response will be an added advantage to arrest the visitor on your site. It is possible only when live chat allows customers to get answers to their questions or well explained of their products and services in real time. Companies with Live Chat tool on their websites have the ability to interact and…
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#Add live chat plugin to Website#how live chat help ecommerce business#live chat for ecommerce site#live chat software
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