#going to korea was mostly a pain because of 3 flights and covid restrictions
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Week 5
Research Data Synthesis
Questions
Quan-Lin shim 30 yrs / Designer at Catch / Zoom for day to day basis / collaboration / talking w/ clients / Business set up / company account / board room app / tv connection / part of zoom is interesting connects everyone / automatically share screen, zoom picks up /
Two days WFH / I have set up / during week days / desk / large screen / laptop on side / duo screen /
Macbook Pro 13 inch / Keyboard extension /
Yes, lockdown last year / google hangouts / limiting / skype /
Positive / Audio was super clear / upgrade / hear multiple people
Interface was confusing / 1 week / more around learning how to schedule meetings + google calendar
Grid layout / filters & background / -> fun / engaging /
Waiting Room (feature positive)/ Downside : notification counter not great / not noticeable / space bar mute / Platform all in once place / for softwares
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Joseph Jeong / 19yrs / Student at Techtorium
Mornings : School - Attend classes physically or online / Get back home - get ready for work / Go to Work until late at night / shower / eat if have to / play games
Desktop computer / Laptop (Asus Tough Gaming)
Yeah, through online articles/youtube videos in regards security breach
Yeah, around Feb 2021
My main purpose is to attend classes
Discord / Microsoft Teams
It was okay, quality (zoom classes / video camera and feedback / compared to skype - video feedback is bad when there are many people in one session) is pretty fair / very organizational use but not private use
When hosting a video calls on zooms - break out zooms - make people go in them and personal talks is pretty welldone / can create our own channels for whatever projects
Neutral
No
Function - satisfies purpose
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Ryan Campbell / Designer Lead at Catch Design / 36
Work FH / 2 days a week / tuesdays and fridays / work in the office rest of those days / at home work from small desk / at work : better situations / work off screen at both places / fuzzy internet at home / office: zoom calls in board rooms/ meeting rooms
Macbook Pro / Android Huawei P20 :uses zoom on both devices
Yes, I use zoom at work / make decision between Micro Team and Zoom/ Zoom won/ Director made decision/ I got to know about Zoom at Catch Design : May 2020
Lockdown Zoom with friends quiz night - social purpose /
Main purposes : internal meetings / external client / some use team which is awkward / social purposes to catch up / corporate updates done via zoom
The 40 minute time limit is really annoying (bad experience pissed me off)
Average - middle of the road - nothing amazing - found it hard to start a meeting / not intuitive / scheduling a new meeting & new meeting is confusing / sharing links is confusing (text forms ) / should really be one piece of text not a novel or words / copy and paste is confusing because there are
Closing a zoom call (leave a meeting - and then quick leave (do you really want to leave?) / makes it awkward when in front of other (pause ) : worst user experience u cld possibly create - two step leaving journey = awkward pause / less possible to accidentally close the meeting . Security(should be chooseable) / Waiting room is auto ticked (WHY?) / Creating video conference call / casual meet ups 50%(majority) / client meetings 50% - so don’t want hardcore security like waiting rooms
Basic functionality works for video / video background filters / (beautifier mode) / video filters is great (only thing i like about zoom) / does its job
A lot of frustration / punishing!!! / very painful / double close is painful / positive
Single click close / intuitive point of view / just does video conferencing = a lot of annoyances / Zoom works well with external parties / Teams can only be within Teams / Audio is an issue : trying to connect bluetooth headphones is difficult (if could be done well solving issues for bluetooth connected devices - easy connect and disconnect ) shareability - sharing a zoom link it hard = feels like 30 different time zones / 3 different hyper links / not all of them are meeting links / easy to share screen /
Social events : really hard to have everyone to have everyone visible on screen / layout is restricted / more than 8 ppl - can only see 5 at a time / on mobile is worse - need to change layout / connectivity / chats algd / doesn’t stand out that much / google meets : microsoft teams / facebook calling 1:1 communication /
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Quentin, Front-End Wed developer - 41 / Catch Design / Father of two
Sitting behind laptop most of the time / office / at home trying to take care of kids not coming in to home office
Macbook Pro
Yes, got to know about Zoom day I started with Catch, 1st April 2020
Yes, it was a Wellington/ Auckland Catch Design conference meeting / first time using - was very simple/ was using google hangout before Zoom/ initial layout was different / hangout’s interface was different / nice and simple
Virtual backgrounds / had worked for a company in UK - thought about masking my background
Apprehensive / First day of work kind of nerves
I never know when people add comments / chats - doesn;t know until someone says something about it /
I bought shares in Zoom / it peaked / but it dropped so lost a bit of money /
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Lie-An / 34/ IOS Developer
Train Commute / Office 8:30 / 3-4 hrs / go back home / watch netflix series / go back to bed around 9 / not that tiring
Macbook Pro / iphone 12 pro
& 5. Yes, previous employment started using Zoom for experimentation / as back up for google hang out / at Catch Design mostly used a lot / use it for online conferences
March / April Last year (lockdown)
Meetings / conferences
It was very quick, but interface isn;t that appealing. Has improved npw, the view itself is PC/ easy to start meetings / easy to invite / can be attached to google calendar
The speed of the software / interface: not that much : using Zoom - more focused on functionality
Got used to it, understood how app works / frustration with iPad because it is hard to start meetings with the iPad Zoom
The amount of time setting for the meeting / in hang out you can set a meeting for an hour/ for zoom there is a maximum limit if not pro user / background filters / notification reminder / (great!!)
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Sam / 28 / Tech LEad / Architecting application / Developing Application
Half of the week in office by team / half of the week work from home
Macbook Pro 13 inch
Yes, Forced to use it for work.
Yes, Just Before lockdown, iPad /
Meetings - team aligned on project guidelines / social zoom calls over lock down - team cohesive, gather requirements / find out and gather information / show product etc.
First impression : wasn’t a big fan at start, before installed - big security breach (no good first impression), as I got used to using it, good video streaming expereince - interface : didn’t find it user-friendly (clunky), I would prefer Google Meet (sharing links / less extra step)
Video streaming itself is very good / good quality / core feature is great
Frustration / installation amongst people
To get used to zoom - couple weeks -
Google Meets - runs in the browser - click the link - straight into the feature. (extra step / user journey)
Used zoom for presentation / after research / professional development / kinda education / knowledge sharing with the team / collaborative environment / pretty easy / screen share -
iPad Zoom interface / trying to join from ipad (look into it)
Remote Control Panel for Zoom (connected TV). Consistency amongst interfaces with different devices.
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Interview 1: Grace Chey, 21, Product Design Student
1. I am a 20 year old full time student in my last year of studying industrial product design.
2. I am either at home studying by myself or is at school (going to lectures, workshops and labs) surrounded by school peers.
3. iPad, Macbook
4/ 5. Yes, I was first introduced to zoom by my school (University of Canterbury) last year for online learning during lockdown
6. For lectures and meetings for group projects
7. At first I found it very complicated as it was a new software for me and I found the downloading and logging in process was very long
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Interview 2: Saem, 35, Work and Income CSR, Studylink Officer
1. Work and Income customer service representative/ StudyLink Officer
2. Call centre office environment or working from home office
3. iPhone, P.C.
4. Yes, during NZ’s nationwide lockdown - through online media and family
5. Yes, for a job interview
6. Work purposes
7. Easy to use, simple intuitive interface
8. Zoom meeting calls - being able to easily have group zoom meetings
9. Being able to easily see who is in the meeting from a small device like a smartphone
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Interview 3: Ashley Jeong, 23, UX Intermediate Designer at Flight Digital
1. I’m a UXUI designer at a marketing agency. Have been working at the agency for 2 and a half years. I am 23 years old.
2. Physical environment at work is very spacious and well equipped with everything I need. Workwise, I have client meetings and workshops in our meeting rooms or at my desk doing work on the computer.
3. I use a 27inch imac as my primary screen and a smaller secondary LG screen at work. 13inch macbook at home.
4. Yes I know Zoom. I came to know Zoom when I visited Korea last year when covid first hit and church had to be done on Zoom.
5. Yes, beginning of Feb 2020.
6. Only use it for church. Have used it once for work because the client insisted we use Zoom. Usually use google hangouts at work.
7. Kinda confusing at first. Mostly because video meetings weren’t the norm before covid.
8. Fast access to the zoom room once I had the room code and password.
9. The thumbs up or hand wave emoji is nice to use when everyone is on mute.
10. To be honest, I’m not a huge fan of Zoom. It used to be way faster but it’s very slow these days and laggy compared with google meet. I find the interface for google meets is easier and straight forward.
11. Nope. Currently doing masters and if we have class online we use gomeeting.
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Interview 4: Becky Jeong, 21, English Literature & Media Student
1. I am a 21 year old university student with a part time job. Studying a Bachelor of Arts degree, in my last year.
2. I go to my part time job every day, a Japanese restaurant on Upper Queen Street. I also attend my university classes. I go to the City Fitness gym in Albany a few times a week, and also attend church meetings or services.
3. My Macbook air
4. Yes I do. When we went into our first lockdown, we had to use it for uni classes and church.
5. Yes I have used it before. My first experience was when we had to have online classes for university.
6. We don’t use it for uni anymore, but we still use it at church for our daily 9pm prayer meetings.
7. It felt very unfamiliar because I hadn’t used some kind of video calling service in such a long time, especially in large groups.
8. Screen share was super helpful. I also like gallery view where we can see everyone rather than just the speaker.
9. At times I felt more connected to people because we could meet more frequently on Zoom more than we would meet in real life.
10. I don’t know about similar software. I only ever used video calling on my phone for brief calls and Zoom is already much more advanced than that.
11. Yes, we used it at uni. The features that were really useful were obviously the screen sharing so that we could see what the lecturer was referring to as they were talking, as well as the breakout rooms. We were in a class of 200, and then used the breakout room feature to split into groups of 4 or 5 to have discussions before coming back together. These features made online classes a lot easier and manageable. The chat feature was also useful because if a student had a question, we did not have to turn on our mic in the middle of class, but instead just ask on the chat.
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Interview 5: Sarah Lee, 20, Engineering Student
1. Student, 20 years
3. Laptop
4. Through others
5. Mid 2020
6. Attending online conference and meetings
7. awkward and uncomfortable lol
9. group meetings across the country and having new encounters from different cities
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Updated interview questions (student + lecturer)
1. Tell me about yourself, your occupation and your age
2. What is your study/work environment like?
3. What device do you mostly use on a daily basis for educational purposes?
4. Do you know what Zoom is? Have you used Zoom before? If so, how did you come to know about Zoom? When was your first Zoom experience?
5. Have you encountered using Zoom the 2020 lockdown? Could you please tell us about your experience?
6. What is your main purpose of using Zoom?
7. What was your first impression of using Zoom?
8. What was the feature you were most satisfied with during your experience?
9. What are some memorable feelings / situations you have experienced while using Zoom?
10. Would you bring a feature from any software into Zoom? What would it be and why?
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Harper
1. Harper, born in 1997. Currently studying at AUT
2. Study desk set up at home, university library because its newly designed and fancy
3. Laptop (macbook pro), imac in level 4 WE
4. Yes, I have used it before. During the lockdown my tutor introduced Zoom to us for virtual classes since we couldn’t come in physically.
5. Nothing really special but being able to switch between gallery/speak view, chat, break out rooms is good. At first I felt comfortable because personally physical meetings are uncomfortable. But when I had to present my work on Zoom, I was stressed because sometimes the audio didn't work.
7. Very simple and straightforward. I learned to use all of it in 1 class
8. Reactions and emojis. Also the pop out screen that minimises when you are in a different window,
10. In blackboard there is a whiteboard feature where everyone can write something down.
Describe Zoom in 1 word - ‘futuristic’.
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1. Soumya, studying interaction design, 33 years old
2. Have own study space/desk at home
3. Laptop and phone: macbook pro and iphone
4. Yes I have. Started using it first last year due to uni through covid lockdown march 2020.
5. My online experience was ok for the first time. It was engaging because of the break out rooms. It felt like in class where the lecturer jumped from each table. Peer to peer communication was good. It was quite awkward at times because only 2-3 people turned their cameras on, so very little social interaction.
6. I use it for collab projects with my uni partner
7. Simple, functions are easy, but it would be better if it straight away shared the screen if you clicked on the button (right now there are too many steps)
8. I was quite happy because I could finish and continue with my papers, way better than blackboard because you can't see who is speaking and all of the members. Zoom you can see everyone in the meeting
9. Share screen, reaction emojis are good as it lets people engage just like they are in a classroom
10. The break out rooms were great as I was able to have the 1:1 discussions and have engagement with the lecturer just as in real life. It was nice to have the time to catch up with classmates before class started.
11. For the chat, it would be nice to follow the facebook messenger system where there are separate chat boxes for different people. The current zoom chat system is confusing and can accidentally send to wrong people.
1 word to describe: Reliable
For next week
You should have completed your research
You should have synthesized your findings into theme, then insights
You should have several draft HMW statements to review. You will have some data!
Be thinking about how you can present your research visually for your formative poster.
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Text
3/25/2020
Between December 2019 and March 2020, a global pandemic grips the entire world, spreading faster than any coronavirus before it: Covid-19, the novel coronavirus, originally infecting residents from the Hubei Province of China before it spread globally throughout Asia, Europe, Africa, and Western nations.
In January, 2020, everything seemed normal. Reports of Covid-19 were frequent, but life went on as it always did; the earth turned, the sun rose and set across the sky. I had an office job, and I was working hard to help keep my dysfunctional, traumatized family together. It was working. We were all trying to move forward, at our own pace. It felt like a brand new life, a brand new chance to do better. It isn't an easy journey but it was one that I wanted us to take together: to grow into better versions of ourselves, free from the oppressive restrictions of a bigotry-embracing society. My parents grew up in a world that forced them to conform and comply, to trust America's pro-business anti-employee conservative authoritarian regime disguised as democracy.
Governments underestimated the virus. People underestimated it. Young, fresh-faced twenty-somethings, elderly, and middle-aged alike ignored the warnings of medical experts, and gathered in large crowds, spreading the disease. Stubborn, reckless young adults felt no concern for the deaths they could potentially cause. The deaths they HAVE caused.
In that time, medical facilities and governments scrambled to maintain the order of "society," to protect "society." Damage control. Hospitals and governments of nations such as China, South Korea, Japan and Germany offered free healthcare and a rapid pandemic relief response: as their hospitals began reaching capacity, and new, temporary ones were built to accommodate the speed in which the virus spread, universal healthcare and citizens heeding the cautions of virology experts is what finally stabilized their country.
The United States of America's response was not as effective. In 2018, President Donald Trump disbands the Obama Administration's pandemic response team. At the cusp of his Republican nomination for President in 2020, reputable sources from an presidential staff have alleged that President Trump purposely ignored warnings by CDC experts about Covid-19, fearing it would hurt his campaign for reelection. According to the Washington Post, in an article written by Shane Harris, Greg Miller, Josh Dawsey and Ellen Nakashima: "U.S. intelligence agencies were issuing ominous, classified warnings in January and February about the global danger posed by the coronavirus while President Trump and lawmakers played down the threat and failed to take action that might have slowed the spread of the pathogen, according to U.S. officials familiar with spy agency reporting."
The news came too little, too late, in March 21, 2020, as the virus began spreading rapidly throughout all 50 states. March is when everything went to hell. Is still in hell.
This is what's happening to the world.
On a micro level: within the first week or two of the month of March, my mother's father dies of an infection festered by his diabetes and declining health. David O. Sablan Jr. was a terrible man, an absent father, a crooked cop, and a pervert who leered at his granddaughters. If there were any redeeming qualities about him, it was drowned in the ocean of his sins. In his last moments, he was sorry. I don't know what to think about that. I don't think he actually changed as a person, he only got older, weaker. Too weak to be cruel. He certainly never apologized to me. Not even as he stared, bug-eyed, up at me from his bed, crying and begging me for death, for the pain to stop.
I forgave him, in that moment. I comforted him. That's all he needed. He was like a child again, wanting someone to pay attention to him, to consider his feelings.
Less than a week later, he died.
There's no dignity in death. Even when you're surrounded by people who love you, it will still hurt, it will still be humiliating. I knew my granddad. I knew he would not have wanted people to see him look the way he had looked the last time I saw him: frail, deteriorating. That's his legacy, now: a body ruined by drugs and anger and greed.
He looked so sad, so alone, so I forgave him. He had lost my respect and my trust a long time ago, but I forgave him. I don't know if that's good. I don't know if it was the right thing to do. I don't know what that means, now. Should I stay angry and bitter, or move on? I remember thinking about the day he would die. I remember knowing it was going to be painful, because he had had an unhealthy lifestyle. I never expected how it would make me feel.
I didn't feel anything. Not the day he died, when I received the news from a tearful aunt. Not during his viewing, as his body was displayed for us in a nice suit my mom bought for him, and I was surrounded by crying relatives. I wasn't happy, and I wasn't sad.
I felt relieved. Relieved that he had died somewhat peacefully, painlessly. I felt relieved that the suffering was over.
Right now, as I write this, I feel... pity, empathy. The weeks before his death had been excruciating for him, both physically and mentally. His family paraded his sickness all over social media in a manner that would have made him furious and ashamed. They cleaned his wounds, which was a painful process, but rarely offered emotional comfort. In his dementia-addled mind, they were punishing him, abusing him. He was confused.
The last time I saw him, I told them to talk to him. To comfort him. To explain why they need to change and clean his infected wounds, that it was to help him, that it was out of desperate, desperate love; to continue explaining it to him because his mind won't always remember it quickly. My aunts and grandma looked at me as if they were realizing these things for the first time, as if they had never thought that emotional connections were that important in being a caretaker.
Then again, the only emotion my granddad ever showed his family so freely was anger. It was only as his health began to fail him that he began becoming more vulnerable, and maybe they weren't used to that.
I took a flight to Saipan, where he was born and where he had died, on a Thursday afternoon. March 9, I think. He was going to be cremated on Saturday. I didn't want to go. I knew it was going to be exhausting. And, when I arrived there, it was. Every day, I woke up before the sun rose and I helped my parents, spent time with family, smoked weed (medicinal, but also recreational, but also I wanted to avoid talking about my dead granddad while sober; there's always so much talking about our mortality when someone dies, it's a bummer).
Monday morning, I went back to Guam. "Mourning" was over. I was slightly sad to go, because I love them, but my mother's side of the family are people that you can only enjoy for a limited amount of time before you feel drained. I love them, I genuinely do, but that doesn't change the helplessness I feel around them.
Monday morning, the first day of our self-quarantining began. Businesses were closed all over the island; only a handful of retailers and service workers remained. My office was closed, and the Government of Guam declared that the island is under a Public Health Emergency status, closing down all non-essential government agencies, including schools.
All over the world, thousands of Covid-19 cases were recorded in a matter of weeks. Thousands of deaths. Mostly in Italy, Iran, and China. The U.S.A. and Spain are rapidly accumulating new cases of the virus, and every other nation is right on their heels.
America's for-profit system is being exposed as a failure, weaponizing poverty as a violent authoritarian act on every U.S. citizen; their suffering from the country's ever-growing wealth disparity is what lines the pockets of billionaires and career politicians. This is the year that America's failed capitalist system is in full, disgusting display. In front of our own eyes. In front of the world's eyes.
This is a cataclysmic event in history that can't be forgotten or swept under the rug. This is too big, too terrible.
Today, March 25th, 2020, is my second day of quarantine. I am writing this, because these events are important. I will try to be as honest as I can.
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