#Zoho LatAm
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Remote Access Solutions Market Overview Highlighting Major Drivers, Trends, Growth and Demand Report 2020- 2030
The current trends of the Remote Access Solutions Market, combined with a wide array of growth opportunities, key drivers, restraints, challenges, and other critical aspects, have been vividly detailed in the Remote Access Solutions Market report. Furthermore, the report takes into account various market dynamics, which, in turn, generate a plethora of developmental prospects for the leading players involved in the of the Remote Access Solutions Market.
The global remote access solutions market size reached USD 2.1 Billion in 2021 and is expected to register a revenue CAGR of 15.8% during the forecast period, according to latest analysis by Emergen Research. Increasing technological advancements with rapid growth of 5G cellular network coverage are key factors driving market revenue growth. Rapid adoption of BYOD policy in businesses and organizations, spurred by the COVID-19 pandemic, has increased traction of remote access solutions trends such as remote productivity tracking, video conferencing tools, and virtual workspaces.
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Remote Access Solutions Market Size – USD 2.1 Billion in 2021, Market Growth – at a CAGR of 15.8%, Market Trends – Rapid technological advancements and cellular networks
Some Key Highlights From the Report
Banking, Financial Services and Insurance (BFSI) segment accounted for a significantly large revenue share in 2021. High demand for automation in banks and financial institutions for digitization and faster turnaround is a key factor driving revenue growth of the segment. Rising demand in next-generation banks for enhanced customer experience and data-driven analytics has made remote access banking solutions an essential requirement. Adoption of advanced technologies such as Artificial Intelligence (AI), digital banking, chatbots, and video Know Your Customer (KYC) process across an increasing number of banks is expected to continue going ahead.
Market in North America accounted for largest revenue share in 2021. Increasing application of the Internet of Things (IoT), cloud-based systems, and adoption of operation technology are some key factors driving market growth in the region. Increase in number of connected devices among consumers and work-from-home norms, in addition to IoT deployment, 5G networks, BYOD, and mobility have significantly increased revenues opportunities in countries in the region.
The report is updated with the latest economic scenario and market scope with regard to the ongoing COVID-19 pandemic. The report covers growth prospects as well as current and futuristic revenue estimations in a post COVID scenario. The report also covers changing trends and market dynamics due to the pandemic and provides an accurate impact analysis of the crisis on the overall market.
To know more about the report, visit @ https://www.emergenresearch.com/industry-report/remote-access-solutions-market
Leading Companies of the Remote Access Solutions Industry and Profiled in the Report are:
ConnectWise, LLC., VMware, Inc., GoTo, TeamViewer, Microsoft, AnyDesk Software GmbH, Splashtop Inc., Zoho Corporation Pvt. Ltd., BeyondTrust Corporation, and Kaseya Limited.
Emergen Research has segmented the global remote access solutions market on the basis of enterprise size, deployment mode, end-use, and region:
Small & Medium Enterprises
Large Enterprises
On-Premise
Cloud
BFSI
Healthcare
Retail
Government
IT & Telecommunications
Manufacturing
Others
Regional Outlook (Revenue, USD Billion; 2019-2030)
North America
Europe
Asia Pacific
Latin America
Middle East & Africa
S.
Canada
Mexico
Germany
France
K.
Italy
Spain
Benelux
Rest of Europe
China
India
Japan
South Korea
Rest of APAC
Brazil
Rest of LATAM
Saudi Arabia
UAE
South Africa
Turkey
Rest of MEA
Report Highlights:
The report conducts a comparative assessment of the leading market players participating in the global Remote Access Solutions market.
The report marks the notable developments that have recently taken place in the Remote Access Solutions industry
It details on the strategic initiatives undertaken by the market competitors for business expansion.
It closely examines the micro- and macro-economic growth indicators, as well as the essential elements of the Remote Access Solutions market value chain.
The repot further jots down the major growth prospects for the emerging market players in the leading regions of the market.
Key questions addressed in the report:
Who are the leading players dominating the global Remote Access Solutions Market?
Which factors could potentially hamper the global market growth during the forecast period?
Which regional market offers the most attractive growth opportunities to the companies operating in this market?
How is the raw material availability affecting the demand for Remote Access Solutions in this industry vertical?
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Thank you for reading our report. Customization of this report is available in chapter-wise or region-wise sections. Kindly get in touch with us to know more about the report, and our team will provide excellent assistance.
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Emergen Research is a market research and consulting company that provides syndicated research reports, customized research reports, and consulting services. Our solutions purely focus on your purpose to locate, target, and analyze consumer behavior shifts across demographics, across industries, and help clients make smarter business decisions. We offer market intelligence studies ensuring relevant and fact-based research across multiple industries, including Healthcare, Touch Points, Chemicals, Types, and Energy. We consistently update our research offerings to ensure our clients are aware of the latest trends existent in the market. Emergen Research has a strong base of experienced analysts from varied areas of expertise. Our industry experience and ability to develop a concrete solution to any research problems provides our clients with the ability to secure an edge over their respective competitors.
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Vision Techno is a company based out of Colombia & are experts in the implementation of ZOHO suite. We are proud to have them as our Reseller in South America!
#appseconnect partner#appseconnect latam partner#appseconnect zoho partner#appseconnect partner vision techno
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Collectively Exhaustive Study On Zoho Consulting Service Market 2022 | OfficeHub Tech, RFDM Solutions, BluRoot
The recent research report on the Global Zoho Consulting Service Market 2022-2028 explains current market trends, possible growth rate, differentiable industry strategies, future prospects, significant players and their profiles, regional analysis, and industry shares as well as forecast details. The detail study offers a wide range of considerable information that also highlights the importance of the foremost parameters of the world Zoho Consulting Service market.
Market Is Expected to Reach Rise At A CAGR Of 6% During The Forecast Period
(Exclusive Offer: Flat 30% discount on this report)
Click Here to Get Free Sample PDF Copy of Latest Research on Zoho Consulting Service Market 2022 Before Purchase:
https://www.theresearchinsights.com/request_sample.php?id=490222&mode=V004
Top Key Players are covered in this report:
OfficeHub Tech, RFDM Solutions, BluRoot, Boosted CRM, Gloo CRM, ZBrains, Alday Campos y Asociados, Arise Solutions, AXIS Integrated, Brunton, BugendaiTech, Catalyst Connect, Cloudbakers, Cloud Mobile Forms, CLOUD SOLUTIONS LATAM, Creator Scripts, CRM Signity Solutions, Deca Consulting, DEVTAC, Go Integrations, GoldenLion Consulting Services, Haya Solutions, Hero Technical Solutions, InterConnecta, ion8, Ki Consultants, Mello Technologies, Novazys S.R.L., NSI Solution, OscilloSoft Pty Ltd, Ontario Trade Printers, Prodigm, Productivv, SAGITAZ, The CRM Expert, The Trainers Advisory Network, Wisethink Information Solutions, Zoho Corporation
On the Basis of Product, the Zoho Consulting Service Market Is Primarily Split Into
· Online Service
· Offline Service
On the Basis of End Users/Application, This Report Covers
· Large Enterprises
· SMEs
·
The regions are further sub-divided into:
-North America (NA) – US, Canada, and Mexico
-Europe (EU) – UK, Germany, France, Italy, Russia, Spain & Rest of Europe
-Asia-Pacific (APAC) – China, India, Japan, South Korea, Australia & Rest of APAC
-Latin America (LA) – Brazil, Argentina, Peru, Chile & Rest of Latin America
-The Middle East and Africa (MEA) – Saudi Arabia, UAE, Israel, South Africa
Major Highlights of the Zoho Consulting Service Market report study:
· A detailed look at the global Zoho Consulting Service Industry
· The report analyzes the global Zoho Consulting Service market and provides its stakeholders with significant actionable insights
· The report has considered all the major developments in the recent past, helping the users of the report with recent industry updates
· The report study is expected to help the key decision-makers in the industry to assist them in the decision-making process
· The study includes data on Zoho Consulting Service market intelligence, changing market dynamics, current and expected market trends, etc.
· The report comprises an in-depth analysis of macroeconomic and microeconomic factors affecting the global Zoho Consulting Service market
· Market Ecosystem and adoption across market regions
· Major trends shaping the global Zoho Consulting Service market
· Historical and forecast size of the Zoho Consulting Service market in terms of Revenue (USD Million)
SPECIAL OFFER: AVAIL UP TO 30% DISCOUNT ON THIS REPORT:
https://www.theresearchinsights.com/ask_for_discount.php?id=490222&mode=V004
Market Segment Analysis:
The Zoho Consulting Service Report provides a primary review of the industry along with definitions, classifications, and enterprise chain shape. Market analysis is furnished for the worldwide markets which include improvement tendencies, hostile view evaluation, and key regions development. Development policies and plans are discussed in addition to manufacturing strategies and fee systems are also analyzed. This file additionally states import/export consumption, supply and demand, charge, sales and gross margins.
Browse Full Report at:
https://www.theresearchinsights.com/reports/global-zoho-consulting-service-market-growth-2022-2028-490222?mode=V004
The Research covers the following objectives:
– To study and analyze the Global Zoho Consulting Service consumption by key regions/countries, product type and application, history data from 2016 to 2022, and forecast to 2026.
– To understand the structure of Zoho Consulting Service by identifying its various sub-segments.
– Focuses on the key global Zoho Consulting Service manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, Porter’s five forces analysis, SWOT analysis and development plans in the next few years.
– To analyze the Zoho Consulting Service with respect to individual growth trends, future prospects, and their contribution to the total market.
– To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
– To project the consumption of Zoho Consulting Service submarkets, with respect to key regions (along with their respective key countries).
Report Customization:
Zoho Consulting Service, the report can be customized according to your business requirements as we recognize what our clients want, we have extended 25% customization at no additional cost to all our clients for any of our syndicated reports.
In addition to customization of our reports, we also offer fully tailored research solutions to our clients in all industries we track.
Our research and insights help our clients in identifying compatible business partners.
Note: All of the reports that we list have been tracking the impact of COVID-19 on the market. In doing this, both the upstream and downstream flow of the entire supply chain has been taken into account. In addition, where possible we will provide an additional COVID-19 update report/supplement to the report in Q3, please check with the sales team.
About us:
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Titular de SEDESU encabeza inauguración de ZOHO
Marco Antonio Del Prete Tercero, titular de la Secretaría de Desarrollo Sustentable (SEDESU) encabezó la inauguración de las oficinas de ZOHO, empresa de origen indio que pertenece al giro de las tecnologías de la información. El funcionario estatal destacó que la instalación de ZOHO es prueba fehaciente de la confianza que los inversionistas tienen en la entidad y mencionó que la industria 4.0 favorece al crecimiento de la economía y a la generación de empleos.
Adicionalmente, el secretario Del Prete destacó que la industria de las tecnologías de la información ha crecido en un 13 por ciento en los últimos tres años y que empresas como ZOHO abonarán al fortalecimiento del sector. Por su parte, Raju Vegesna, Chief Evangelist de ZOHO, señaló que eligieron a México para establecerse gracias al talento mexicano y a la facilidad para hacer negocios y que específicamente eligieron asentarse en Querétaro por la facilidad que tienen sus colaboradores para acceder a una buena calidad de vida.
ZOHO se encarga de brindar soluciones empresariales de software y ofrece 40 productos diferentes. Cuenta con alrededor de 10 mil empleados a nivel mundial y para esta primera etapa, generará 100 empleos directos en Querétaro; durante los próximos 5 años, se invertirán 10 millones de dólares. En el evento también se contó con la presencia de la presidenta de COPARMEX, Lorena Jiménez Salcedo; del vicepresidente de la CANACO Querétaro, Alejandro Paredes Reséndiz y por parte de ZOHO, de la Directora de Negocios LATAM, Carla García; del Director de Servicio al Cliente, Fernando Sotelo y del Encargado de Relaciones Públicas, Juan Pablo Juárez.
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Social Networking Tools Market 2019 - Research Methodology, Market Dynamics, Key Players, Segmentation and Forecast 2024
According to this study, over the next five years the Social Networking Tools market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Social Networking Tools business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Social Networking Tools market by product type, application, key companies and key regions.
The report comprises a thorough analysis of significant factors that impact the Social Networking Tools market substantially. The report meticulously explains the factors that are driving and restraining the market growth over the assessment period. It also comprises the aspects that are anticipated to create possible opportunities for market players in order to accomplish an extensive comprehensive understanding of the market.
The forecast and evaluation of the Social Networking Tools market have been studied on a regional and global level. on the basis of the region, the Social Networking Tools market has been analyzed in North America, Europe, Latin America (LATAM), Asia Pacific (APAC), and the Middle East and Africa (MEA).
This study considers the Social Networking Tools value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Basic（$95-295/Month）
Standard($295-595/Month）
Senior（$595-950/Month）
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Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Retail
Medical Care
Financial Service
Media Entertainment
Government
Education
Other
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Tribe
MangoApps
Hivebrite
Idloom
Bitrix
Zoho
Yammer
LatInc Corporation
EXo
VeryConnect
Webligo
Rabbitsoft
Jostle Corporation
Beekeeper
Talkspirit
NiceJob
Aurea
Zimbra
Passageways
MooSocial
Happeo
BoonEx
Whaller
IBM Connections
ONEsite
Honey
PhpFox LLC
Sprinklr
Kentico Software
The market report has been recorded with the help of multiple primary (interviews, surveys, observations) and secondary (industrial databases, journals) sources to identify and collect suitable data for this detailed commercial, technical, and market-oriented assessment. Porter’s Five Force Model has been used to determine the market evaluation accurately, and to ascertain the numerous strengths, weaknesses, opportunities, and threats (SWOT analysis), and several qualitative and quantitative analysis associated with the market.
Table of Contents
2019-2024 Global Social Networking Tools Market Report (Status and Outlook)
1 Scope of the Report
2 Executive Summary
3 Global Social Networking Tools by Players
4 Social Networking Tools by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Social Networking Tools Market Forecast
11 Key Players Analysis
12 Research Findings and ConclusionList of Tables and Figures
……Continued
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Norah Trent
Partner Relations & Marketing Manager
Ph: +1 (339) 368 6938 (US)
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Zoholics 2019 – What to look forward to
We’re only halfway through 2019 and our team has already interacted with over 4000+ Zoholics attendees, spanning seven countries, 15 cities, and over 150 sessions. It’s been a great year for us so far, and we want to extend that excitement moving forward.
Pushing into the second half of 2019, we’re striving to bring even more insightful experiences to our Zoholics conferences.
We’ll start with Zoholics – APAC, by hosting a one-day user conference on the 16th, 19th, and 21st of August in the Philippines, Indonesia, and href=”https://events.zoho.com/ZoholicsSingapore_2019″>Singapore respectively.
Next up in September, we have four events. For the first time, we’re hosting Zoholics in 2 new cities: Johannesburg, South Africa on the 5th and Auckland, New Zealand on the 17th. We then proceed to Australia, with two-day events in Sydney and Melbourne from the 19th to the 20th and the 23rd to the 24th of September.
Take a deep breath, because after that, we move on to five more events in the Americas—beginning with Zoholics – Developers in Pleasanton, CA between October 2nd and 3rd, and a Zoholics in Toronto, Canada on the 6th and 7th. And in the LATAM region, we have events in Colombia, Brazil, and for the first time, Chile on the 1st, 4th, and 7th of October.
In the past, Zoholics – India was comprised of separate events in different cities, but this year, we’re converging them for one big event in Mumbai. Join us on the 19th and 20th of November for our two-day conference—Zoholics – India—as we conclude our exciting journey through 2019.
We also have Zoholics in Riyadh, Saudi Arabia and Bahrain. This will be our first time in these countries and we look forward to meeting and growing our community here. The dates and venues for the conference have yet to be officially set, but they’ll be taking place in early November.
And don’t worry, we’re in the process of planning our Zoholics 2020 events, with the dates set for our flagship event at Austin, already set. Hope to see you at one or more of them soon!
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Zoho Social promete integração mais estreita com o Facebook e inclusão do campo de CRM
Nas imagens: Raju Vegesna, principal evangelista da Zoho e print secreams Plataforma Zoho Social
A Zoho anunciou grandes atualizações para a Zoho Social, sua plataforma de marketing de mídia social. A nova versão fornece análises profundas em métricas de mídia social, como alcance, impressão e engajamento, enquanto a integração mais recente do Facebook Lead Form com CRM permite que os usuários mapeiem e sincronizem informações de leads do Facebook Lead Ads com registros no Zoho CRM. Os usuários também podem gerenciar suas listagens e resenhas do Google Meu Negócio sem sair da interface e ter um controle maior sobre a programação de publicação com o recurso CustomQ.
"A análise social tem sido um dos requisitos mais procurados pelos profissionais de marketing de mídia social em todo o mundo, e a maioria das ferramentas não oferece análises profundas ou não se conecta a outras ferramentas de vendas, marketing e suporte para fornecer contexto completo interações", disse Raju Vegesna, principal evangelista da Zoho. "Com o novo conjunto de relatórios, o Zoho Social oferece relatórios detalhados sobre demografia, alcance, impressão, análise de engajamento e desempenho geral do público-alvo para os principais canais sociais".
Espera-se que o mercado global de análise de mídia social cresça a um CAGR em mais de 30% até 2021.
"Sempre acreditamos que há mais no marketing de mídia social do que apenas publicar postagens", acrescentou Vegesna. "Essa é uma das razões pelas quais nos propusemos a construir uma plataforma completa de gerenciamento de mídia social para empresas e agências que as ajude não só com publicação, mas também com monitoramento e relatórios."
Destaques do recurso:
Maior análise: a guia de Relatórios no Zoho Social agora inclui novos conjuntos de dados e gráficos, como crescimento de público, engajamento pós-venda, desempenho, alcance e impressão, em uma interface totalmente nova. Os usuários receberão relatórios resumidos e também poderão aprofundar cada um dos conjuntos de dados, em diferentes canais sociais. O novo painel Relatórios será lançado antes do final do ano.
Integração com o Facebook e mapeamento de campo com CRM: O Zoho Social, que é integrado com o Lead Ads do Facebook, agora possui o mapeamento de campos Lead Forms e CRM. Ele inclui o mapeamento e a manutenção em sincronia de 20 campos diferentes (incluindo campos personalizados) do Facebook com os registros no Zoho CRM e o rastreamento de novos leads (pagos e orgânicos) dos Lead Forms em tempo real. Isso permite que os usuários capturem informações adicionais, como campanhas de anúncios, conjuntos de anúncios, formulários de leads e detalhes de contas de anúncios, com suas campanhas de geração de leads do Facebook. Eles também podem executar uma nova campanha de anúncios para leads no Zoho Social com a nova Integração Lightweight do Facebook.
Integração com o Google Meu Negócio: essa integração ajuda as empresas a agendarem e publicarem postagens em suas contas do Google Meu Negócios com contas desejadas, visualizar e responder aos comentários recebidos em suas listagens e gerenciar sua presença em vários locais usando o Zoho Social.
Publishing Queues: É importante que as marcas publiquem regularmente conteúdo nos canais de mídia social para se manterem relevantes na linha do tempo de seus seguidores. Para dar aos usuários um maior controle sobre o cronograma de publicação, a Zoho Social introduziu o CustomQ, que permite que os clientes divulguem suas postagens durante a semana e o mês simplesmente adicionando-as a uma fila predefinida.
Plugin do navegador zShare: Com o plug-in de navegador do Zoho Social, os usuários agora podem personalizar uma postagem para vários canais de mídia social - digamos, 280 caracteres para um tweet e 2.200 caracteres para o Instagram - em uma única janela. Eles podem então agendar ou publicá-lo simultaneamente para todos os canais.
Integração com o Zoho Desk: Os usuários podem converter um post social solicitando ajuda ou relatando um problema em um ticket de suporte no Zoho Desk a partir do Zoho Social. Com essa integração, os usuários podem visualizar qualquer ticket existente associado a uma conexão social antes de responder a eles. Eles também podem examinar o histórico de suporte do contato, incluindo os tickets atuais e anteriores, a média de respostas e os tempos de resolução e muito mais. Com essa integração, os usuários obtêm uma visibilidade incomparável das conversas sociais com seus clientes em todos os pontos de contato - marketing, vendas e suporte.
Este anúncio foi lançado em conjunto com a introdução da nova Plataforma de Experiência do Cliente da Zoho, um conjunto unificado que permite que Vendas, Marketing, Suporte e Operações trabalhem como uma equipe em uma única interface. Com o suporte do Analytics e do Zia, essa plataforma define um novo padrão para o envolvimento do cliente omnichannel e a percepção em tempo real entre os departamentos para manter os clientes satisfeitos durante toda a experiência.
Zoho Social está disponível em planos a partir de US$ 10 por mês. Também está disponível em planos especiais para agências a partir de US $ 1.000 por ano. O Zoho Social também está incluído no Zoho One.
Aplicativos de terceiros mencionados no lançamento são marcas registradas de suas respectivas empresas.
Repercussão:
REINO UNIDO:
"Mídias Sociais se movimentam rapidamente. Assim, poder ver todas as métricas importantes instantaneamente em um lugar é muito importante. Os novos visuais são ótimos e tornam os relatórios durante as reuniões muito mais eficazes."
- Jon Tromans | Treinador de Marketing Digital
ÍNDIA:
"Vá em frente. Não pense duas vezes. É o melhor software disponível para gerenciar suas contas de mídia social e obter as mais recentes análises precisas de todas as suas contas."
- Abhinav T. | Co-Founder na GigCul
USA:
"Adoro os relatórios detalhados, simples de entender, e o fato de que eles podem ser programados automaticamente para serem enviados a qualquer membro da equipe em um determinado momento."
- Nada A.|Especialista em Marketing Digital
LatAm:
"Os relatórios do Zoho Social são um recurso importante. Graças a isso, você sabe o alcance de suas postagens, as estatísticas de seu público (idade, sexo, localização etc.) e, mais importante, informam quando seu público está ativo com sua marca facilitando o envio de mensagens quando você sabe que elas terão o maior impacto".
- Pierre-Henri Sizaire | IT Consultant & Founder na SolconTI
SAIBA MAIS. Zoho informa que é um sistema operacional para empresas – uma plataforma única on-line capaz de gerenciar uma empresa inteira. Com aplicativos em quase todas as principais categorias de negócios, incluindo vendas, marketing, suporte ao cliente, contabilidade e operações administrativas, e uma variedade de ferramentas de produtividade e colaboração, a Zoho é uma das companhias de software mais prolíficas do mundo. Em 2017, a Zoho apresentou o revolucionário Zoho One, uma suíte integrada de aplicativos para toda a organização. A Zoho informa que respeita a privacidade do usuário e não tem um modelo de receita de anúncios em nenhuma parte de seus negócios, incluindo seus produtos gratuitos. Mais de 40 milhões de usuários em todo o mundo, em centenas de milhares de empresas, confiam na Zoho todos os dias para administrar seus negócios, incluindo a própria Zoho. A Zoho Corporation é uma empresa privada e lucrativa, com mais de 6.000 funcionários. A Zoho está sediada em Pleasanton, Califórnia, e tem sua sede internacional em Chennai, na Índia. Outros escritórios estão em Austin (EUA), Utrecht (Holanda), Cingapura, Dubai (Emirados Árabes Unidos), Cidade do México (México), Yokohama (Japão) e Pequim (China).
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ZOHO Suite of applications provides businesses with a multi-channel CRM solution that is coveted globally. Cloud Solutions Latam is a highly experienced and efficient ZOHO consultation and implementation company that caters to businesses that are looking to implement ZOHO within their business flow.We are proud to have them as our Reseller Partner in the “Latam” region!
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How Expertizen built a successful Zoho CRM practice that boosted their growth numbers to 50%
Gabriel Paradelo, CEO of Expertizen, sat with us for the 8th episode of Stories That Inpire, to tell us how the need for CRM for an internal operation ended with him building an entire business around the product. Read his story of spreading Zoho’s name in Argentina and becoming a Zoho Authorized Partner!
Adhya: Tell us a bit about your background.
Gabriel: I did my master’s in computer science and then stepped into entrepreneurship along with a friend of mine, for delicatessen food. But apart from business, I was also inclined to technology and was longing to make my mark in that niche.
Adhya: When did you step into the technical side of the business?
Gabriel: A couple of years in, we made a unanimous decision to move to the IT industry—one that would serve both his passion for business and my passion for technology. So, we started a small company that caters to the software needs of architects and construction companies. From then on, for about 15 years now, I’ve been tied to a consultant’s profile.
Adhya: When did Expertizen come into the picture?
Gabriel: Expertizen started many years after that. My 15 years of industry expertise had helped me build a massive network of people. So, I started out by dialing these people up and visiting them to offer Expertizen’s Google services; I was a Google apps partner at the start. Little by little, I built a customer base for my consultancy.
Adhya: How did these 15 years shape your entrepreneurial career?
Gabriel: I’m always passionate about technology, given my major in computer science, but it was only after becoming a consultant that I figured out how technology would fit into a business context. I was able to understand the business areas of a company better, their needs, and how technology can solve their problems and improve the way people do business. My experience tuned me to understand beyond what customers put into words!
Adhya: And when did the partnership with Zoho happen?
Gabriel: As the company began to grow, we needed a CRM to build a structured sales channel. I tried many before narrowing it down to Zoho. After a few months with Zoho CRM, I discovered that Zoho also had many other products in its catalogue; all of them targeted at improving the efficiency of doing business. And, that’s when I made my relationship with Zoho official—I became a Zoho CRM Partner in 2014!
Adhya: How would you position Zoho CRM?
Gabriel: We normally ask, “Do you find the use of spreadsheets for data management easy?”
If the answer is “no,” and if the customer is in need of something more, that’s when we start with a business analysis to position a CRM. A CRM is not just a tool that holds all the sales numbers, but software that can give you knowledge about your customers. It’s a tool that every growing company needs in place, and that’s how we sell it!
Adhya: How were your first days in business?
Gabriel: Back in 2014, Zoho was not a known brand in the Argentinian market, and it was difficult for us. However, when a potential customer sat through a product demo session, they loved the features! Also, the UI for Zoho products was not attractive, but a couple years later, a major revamp happened and our customers had the complete package with a vibrant interface!
Today, Zoho products have become incredibly powerful, and our sole issue for the moment has been with the documentation’s language and that of the local market. However, I am happy to note that the company had already begun its work in this aspect of business!
Adhya: What was your lead generation model then?
Gabriel: At the start, Adwords was my lead generation machine. It was great! We were generating a steady pipeline of leads that we could prospect. But, we never had any organic leads until years later. That was after we revamped our website, started out with email marketing campaigns, and took our events online. Now we’ve built our lead generation machine, so this time we focus on a more specific clientele who comes in with the knowledge of who we are and what we do.
As the saying goes,
warm leads are better than the cold leads!
Adhya: How has social media impacted your business?
Gabriel: We’re constantly active on LinkedIn, Facebook, and Twitter, but I don’t really generate leads from social media. However, social media has been effective in letting the market know who we are and what we do as a company!
Adhya: How is the Argentina market adopting SaaS services?
Gabriel: Eight years ago, SaaS was a concept that few people knew. So people were extremely concerned about data security and service availability. A couple of years later, people got used to cloud services as they found these applications reliable. And by the time they came across companies setting up their own data centers, they concluded that SaaS industries are perhaps not handling security that bad after all, especially reputable companies in the market, like Zoho and Google. So, today, people in the Argentina and Latin America markets are pretty open to accepting cloud services.
Adhya: What differentiates Zoho from other SaaS vendors?
Gabriel: Zoho provides great service at an incredible price. And since we’ve used the product for setting up our business, we’ve got even greater belief in the solutions we provide!
Adhya: Could you tell us your experiences selling Zoho to the Argentinian market?
Gabriel: We never push our prospects to choose our products. Our approach has always been about avoiding sales speak. So we really try to be open and honest about our strengths and the limitations of our services and products. That way, we end up working with customers who’ve made an informed decision to choose us, and the products we offer, and are aware of what they can expect from our service.
Adhya: How has your business grown over these 8 years of partnership?
Gabriel: The last five years of business saw us growing from 30% to 50% YOY. But, as we mature, our growth metrics have started to plateau. However, Zoho has been incredible in adding new products and features to enhance existing products. So the company now has many opportunities to increase the bandwidth of our consulting services by selling and integrating with many other third-party applications.
Adhya: What are the measures that Expertizen takes for customer retention?
Gabriel: Every customer of Expertizen is provided with a team that handles their support services. We offer support services to all the products that we sell and combine them with the licensing revenue. Implementation helps us build an initial rapport with the customer. Since we’ve already built an initial interaction, all our clients trust us to help them when a need arises.
Adhya: Tell us an interesting customization experience you’ve had in these 8 years of business.
Gabriel: Argentina is a highly regulated market with complex tax ordinances, so we came up with an automated solution using Zoho Books. We started offering Books integration with the electronic invoice system that Argentina uses locally, along with custom reporting features to get the national and state tax reports. It was a perfect customization package for the local market!
Adhya: What are your plans for the year?
Gabriel: Our primary focus for 2019 revolves around adding other LATAM markets to work with.
We’re also actively involved in automating sales and service processes, improving the team, and preparing an approach that can expand Expertizen to larger markets. But before going big, we’re planning on using this time to fine-tune our business operations.
Adhya: How are the opportunities for upselling and cross-selling with your existing clientele?
Gabriel: Our marketing channels have been continuously pumping new leads into the pipeline. So we ended up spending most of our time acquiring new customers. However, for the past year, we’ve grown cautious about keeping our existing clientele engaged, and have begun to upsell and cross-sell different products.
Adhya: What is your approach to consulting?
Gabriel:
The technology we introduce must be used by the company. It has to be easy for the employees to work with our customized software services.
This is our approach to consulting—to understand the client’s business and requirements, and then show them all the available options, giving them the space to make an informed decision rather than using sales speak to push products into their basket. We never make decisions for our customers. We show them the options, and let them try the products and decide what works best for their needs.
Adhya: Tell us a fond memory of your collaboration with Zoho.
Gabriel: I came to Chennai in 2017 for Zoho Inspire. It was a fantastic opportunity for Partners to explore the Zoho headquarters. I had a wonderful conversation with the different teams, their product managers, and the development and support teams who are consistently in touch with us.
That was when I came to learn about Zoho University and how this practice was revolutionizing the Indian education system by favoring local hires. The fact that a company as big as Zoho is concerned about the life of local people, and is taking steps to help them be on par with their urban competitors, is remarkable.
It was nice meeting Zoho people and learning their philosophy of working, and the freedom with which the individual teams within the company work together!
Adhya: Your final thoughts…
Gabriel: The Zoho Partner network extends to many countries around the world. Yet, they ensure that we get a wide market and don’t cannibalize the opportunities of other Partners in the region. There has always been a cautious effort in the partners the company collaborates with, as well as the people who interact with us. So, even though we’re from all over the world, we all share a common goal!
I love the transparency with which Zoho operates—both with its Partners and its customers.
Check out Expertizen here
Know more about Partners @ Zoho here
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Latin America: 5 business mega trends to watch in 2019
Hola!
In this new series, we hope to cover different regions of the world and track current trends from across growing industries. With data as our guide, try to provide partners with context and inspire action.
From the borders of Mexico to the tip of Chile, Latin America consists of a diverse range of countries. Together, these nations are home to 8% of the world’s population and are abundant in natural resources. Having a rich history, Latin America or LATAM is known globally as an export hub of agricultural products and natural resources.
Growth studies over the past 15 years have revealed a trend: the gross domestic product (GDP) of Latin America and the Carribean have grown faster than those of developed nations of the world. Looking at GDP is a good place to start, as it’s an accepted indicator of economic growth.
Time for a quick lesson:
The output of a region can be analyzed using population, capital, and resources.
Intensive growth is due to optimum use of input conditions, and extensive growth is attained from the expansion of these conditions, like an increase in population or over-utilization of resources. Extensive growth leads to exhaustion of resources and hence is not sustainable.
Prior years
Let’s come back to the GDP of LATAM—while there’s much to celebrate, it’s also important to note that this growth is particularly underwhelming when compared to other developing nations.
In 2018, the GDP of Latin America grew only 1.2%, a percentage point less than 2017.
The reasons for this constrained growth are many, and vary from region to region, but this downturn can be attributed to the shocks created by severe drought in Argentina and multiple trade strikes in Brazil, the two major economies in the region. While there are instances like in Mexico which have bucked the trend to show growth.
Almost 80% of the GDP growth in this region has come from the expansion of input conditions like population and the rise in consumption—extensive growth. And economic agencies have agreed that the following focus areas will take LATAM towards consistent long-term growth.
optimum use of resources
increase in labor productivity
However, other factors such as falling fertility rates, uncertain political futures, and over-reliance on commodities and an ever growing middle class whose expectations are sky-rocketing are all in the mix too. These are sure to impact long-term growth adversely if not addressed adequately.
For now, technology might be the region’s only hope.
Looking ahead to 2019
Digital transformation
Digital transformation has many definitions, but none so concise and precise as the integration of digital technology in every aspect of business. The internet opened the floodgates and in the coming years, digital transformation will affect every industry.
The way consumers have welcomed the internet is something that caught businesses off guard. Don’t believe us?
In 2008, only 22% of Latin Americans had access to the internet; in 2018 it has leapfrogged to 56% and is projected to reach 60.9% and higher!
Fintech has already taken the lead in this space. Brazil’s PagSeguro, a mobile payments company, became the largest online portal in the country and NuBank, a company that provides credit cards as a mobile app, are just beginning to scratch the surface.
Digital transformation is inevitable, and it results in more efficient use of labor and increased participation of the workforce. This leads to increased productivity that’s essential for sustained growth.
Natural resources
Mining of natural resources, of which LATAM countries are richly endowed, has been a primary driver of growth for decades, and the industry has been instrumental in reducing poverty and in job creation. Although boasting a great past, the industry has been plagued with issues since exports started to fall in 2011.
However, things are making a turn for the better, albeit slowly. Countries like Ecuador, Chile, and Peru are attracting investments in copper and gold mining. A moderate growth is expected in the business, owing to reduced productivity in other regions such as Brazil. Foreign direct investment picked up in 2017 and is gradually aiding the recovery.
Travel and tourism
The travel and tourism industry took a beating during the 2008-09 recession, but has recovered considerably. In 2018 alone, the industry contributed over 9% of Latin America’s GDP.
While the contribution varies across nations, in general the steady increase of international tourists—9% over 2017—has led to job opportunities. The industry looks encouraging, with about 1.8 billion tourists expected to visit in the next decade. Most of this tourist traffic will be driven by millennials, as per a recent UNWTO report. These millennials are technologically literate and expect seamless digital-to-real-life experiences.
Infrastructure
This has been an industry where it’s been difficult to ascertain development metrics for the region, but there is little debate around the poor investment that has gone into infrastructure. Only sub-Saharan Africa invests less than LATAM—and recent corruption scandals have not helped in attracting foreign investment.
However, in the years to come, we’re sure that this tide is changing for the better. Economists have stressed that Latin America is in need of roads, railways, and urban infrastructure more than ever, if it wants to grow on par with other emerging economies.
Testimony to this is countries like Panama which has pledged over 55% of its spending in social infrastructure and China’s growing interest in the region.
Technology needs to be at the forefront of this change, as it can ease some of the major issues plaguing infrastructure, such as cumbersome procedures in procurement and staffing.
Retail
A Euromonitor report from 2018 says that, across Latin America, only around 4% of sales take place through an online channel, but there is enough evidence coupled with internet adoption to state that online is a channel that will only grow as an influence in the retail space.
While most of retail depends on domestic consumption, it’s now clear that even brick and mortar stores need to adopt an omnichannel approach. For businesses to successfully to take this two-way approach calls for consultants who are well-versed in the business of retail and emerging cloud technologies.
Afterword
For long, organizations such as FocusEconomics, have placed the Latin American countries as a region of high potential marred by weak economic conditions. This is even reflective in the GDP growth forecast, but 2019 could really be the turn-around year and as we can see technology is at the core of such a transformation. Infusion of emerging technologies like the cloud into areas such as retail, travel, manufacturing and natural resource extraction can go a long way in breaking the barriers to growth.
Mega trends are powerful guides not just for governments but also for businesses—when coupled with macro-economic context help you make strategic bets as the year progresses. Additionally, they let you focus on what is crucial for growing your business and aid finding new opportunities.
Sources
The Economist, Latin America needs an infrastructure upgrade
Economic Commission for Latin America and the Caribbean
McKinsey Insights, Threats To Growth in Latin America
Focus Economics, Latin America reports
World Economic Forum, How Latin America can unlock its digital potential
For more information write to us at [email protected]
Find Zoho Partners in your region here
The post Latin America: 5 business mega trends to watch in 2019 appeared first on Zoho Blog.
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