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vanphongchiasehcm · 5 years

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Top 3 Trends Shaping The Future Of Work

What will the future of work look like? Rather than thinking about the future of work as a destination, it is an ongoing, ever-evolving process.

We are moving towards a culture that focuses on creating value rather than fulfilling tasks.

Though no one can paint an exact picture of the future of work, we can say that there are three underlying themes that will continue to shape the future workplace.

The future of work remains one of the hottest, most discussed topics in academic, business, and political circles. When people talk about the future of work, they’re talking about technology, automation, artificial intelligence, the contingent workforce, the gig economy, and globalisation. Yet, the future of work remains a highly misunderstood subject; one full of uncertainty and, to some extent, fear.

Suggested Reading: “Understanding the Future of Work and Its Implications on the Workplace”

According to Deloitte, “the future of work is being shaped by two powerful forces: The growing adoption of artificial intelligence in the workplace, and the expansion of the workforce to include both on- and off-balance-sheet talent.”

This means that the future of work is as much about technology as it is about humans. In fact, many have argued that the future of work is mostly about humans. Still, this doesn’t really answer one of the most burning questions around the future of work.

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What will the future of work look like?

There’s no crystal ball to provide an exact answer; and at the rate technology is evolving today, it would be a mistake to give a specific answer. Rather than thinking about the future of work as a destination, people, companies, and governments need to think about it as an ongoing, ever-evolving process. A process that will focus on creating value instead of fulfilling tasks.

Though no one can paint an exact picture of what the future of work will look like, we can say that there are three underlying themes that are and will continue to be at the heart of the future of work.

1. The Future of Work is Flexible

As technology continues to enable mobility, geographical location will matter less in relation to work. Flexibility can no longer be a perk for employees; in the future of work flexibility is an asset that can help reduce costs, drive business resilience, and improve engagement.

This is why companies are already increasingly hiring on- and off-balance-sheet local and global talent. Companies and organizations are also increasingly offering flexible schedules and flexible working frameworks that allow them to tap into the best talent and enable better work performance. The search for more flexibility has powered the growth of the gig economy and the digital nomad lifestyle.

Suggested Reading: “Future of Work: Introducing the Flexiverse”

But the element of flexibility goes beyond talent and it calls for flexible resources (human, financial, and physical) in order for companies and organizations to remain nimble and be able to adapt to the changing needs of consumers. Workers are increasingly demanding flexible work environments, and organizations can also greatly benefit from these, as they allow companies to grow and contract as needed, as well as enable them to more easily enter new markets.

The future of work is flexible because technology will continue to evolve and organizations that are equipped to adapt to and adopt emerging technologies will be the ones that are able to future proof their business.

2. The Future of Work is About Human and Technological Collaboration

The future of work is being shaped, in the most part, by technology. This will continue to be the case, and contrary to popular belief, robots will not be taking over human jobs any time soon. Technology is an enabler; and it will enable humans and companies to increasingly focus on creating value and knowledge.

In order for this to happen, humans will have to successfully collaborate with technology, as this will augment and enhance human capabilities. Artificial intelligence has the potential to help doctors make better diagnosis; robotics could potentially give doctors the opportunity to perform remote surgeries; collaboration between humans and robots can increase productivity in assembly lines; connected devices can collect valuable data for better building construction, layout, and usage; and artificial intelligence can help lawyers conduct research and go through thousands of cases to find relevant information for clients or active cases.

Technology is not a substitution, it’s an extension of human capabilities and skills.

3. The Future of Work is Upskilling and Reskilling Workers

If technology will continue to evolve, professionals will need to evolve with it. One key element to the future of work is the upskilling and reskilling of workers. This will serve two main purposes: one, reduce the amount of people that lose their jobs to automation and two, it will enable companies to continuously implement emerging technologies.

Suggested Reading: “Learnability: The Most Important Skill to Succeed in the Future of Work”

Earlier this year, the World Economic Forum stated that “lifelong learning and reskilling initiatives will be key to ensuring both that individuals have access to economic opportunity by remaining competitive in the new world of work, and that businesses have access to the talent they need for the jobs of the future.”

According to the organization, technology will displace 75 million jobs by 2022, but it will create 133 million new roles; roles for which professionals are not yet trained. This means that in the future of work, it’s imperative for an individual’s skills to be up to date; and this is a task that falls on both individual workers and companies. Upskilling and reskilling will ensure employability and business success. (Read the top 10 skills you need to succeed in the future of work)

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yourlocalquing · 3 years

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There exists the flexiverse lore, where Flexuhiro walks on his fingers uwu

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vanphongchiasehcm · 5 years

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Mental Wellness In The Workplace: 11 Statistics You Should Know

Many people spend more time in the workplace than at home. That’s why it’s essential to create a work environment that’s focused on the well-being of its people.

As companies realize the link between their employees’ mental health and their performance, many have started to implement workplace wellness initiatives.

Mental wellness is worth the investment. For every $1 put into treatment for common mental disorders, there is an ROI of $4 in improved health and productivity (source: WHO).

Mental health has become a central topic around workplace wellness conversations. Though there’s a lot of stigma around the topic, studies have found that workplace stress can negatively impact a person’s well-being, productivity, mood, and behavior.

Being unhappy with, or unfulfilled by work has a significant toll on health, relationships, and — even — an individual’s lifespan. Mental Health America claims that “stress from work can impact their family life, mental health, and even increase risks for chronic illnesses and heart attacks.”

Work is a major part of adult life, and many adults spend more time in the workplace than they do at home. As the workplace increasingly becomes a destination rather than a place where people have to be, companies are faced with the challenge to address mental health and well-being at work. Creating a work environment that inspires people and makes workers happy will not only contribute to business success, but it will also go a long way in attracting and retaining the best talent.

As companies increasingly realize the impact that the mental health of employees can have on business performance and longevity, many have started to focus on implementing or increasing workplace wellness initiatives.

Suggested Reading: “20 Workplace Wellness Program Ideas”

A recent survey by Wellable found that “overall, employers are increasing their investment in health and well-being programs with more than double (35%) planning to invest more compared to those who plan to invest less (14%).” The survey also found that stress management ranked among the highest in terms of how many companies expect to invest more in this area.

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All of the above should not come as a surprise, as the World Health Organization (WHO) recently recognized burnout as an occupational phenomenon.

Key Facts and Figures about Mental Health in the Workplace

1. The World Health Organization estimates that depression and anxiety costs the global economy US$ 1 trillion per year in lost productivity.

2. The WHO has also found that investing in mental wellness is worth it, as for every $1 put into scaled up treatment for common mental disorders, there is an ROI of $4 in improved health and productivity.

3. Wellable’s survey revealed the most favorable mental health programs:

67% favor employee assistance programs (EAP) — though Wellable notes that these programs might not be delivering the results companies expect

46% value mental health education resources, like access to webinars or seminars

30% favor flexible work schedules (Recommended Reading: “Future of Work: Introducing the Flexiverse”)

29% value access to digital health tools.

4. Wellable also argues that mindfulness and meditation programs aimed at alleviating stress are growing in popularity, with 53% of employers expecting to invest more in this area.

5. A report published by Capita found that:

79% of workers have experienced stress at work during the last 12 months

22% feel stress more often than not or all the time

47% feel that it is normal to feel stress and anxiety at work

45% have considered leaving a job due to the stress it has created

53% have known colleagues forced to give up work due to stress

49% do not think their line manager would know what to do if they talked to them about a mental health issue.

6. The same Capita report also found that the most common response to stress is increased irritability in the workplace. This means that stress not only affects one person, but rather an entire team and fellow coworkers.

44% were more irritated at work

25% drank more alcohol

28% took it out on their family

15% smoked more cigarettes

7. Capita also found that 24% of workers have taken time off because of stress. However, only 41% of those reported that the absence was stress related. Similarly, only 37% of workers feel comfortable telling coworkers they took time off because of mental health issues.

8. A 2019 survey by Mental Health America found that 66% of workers reported that workplace issues negatively affect their sleep.

9. The same survey found that 50% of respondents engage in unhealthy behaviors to cope with workplace stress.

10. 55% of respondents said they were afraid to take a day off to tend to their mental health.

11. People who reported that it was unsafe to discuss their workplace stress in their companies had poor outcomes for employee engagement and wellbeing, including:

Difficulty with sleep

Lower confidence in the workplace

Lower motivation

Lower presenteeism.

Statistics and facts taken from the following reports:

Mental Health America – 2019 Mind the Workplace Capita – Workplace Wellness, Employee Insight Report 2019 The World Health Organization – Mental Health in the Workplace Wellable – 2019 Employee Wellness Industry Trends Report

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vanphongchiasehcm · 5 years

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How CRE Can Help Drive Business Resilience And Performance

The future workplace aims to enhance its user’s lifestyle by providing flexibility, choice, wellness, and technology to create a seamless experience across all touchpoints.

A new report by JLL, ‘Top 10 Global CRE Trends in 2019’, demonstrates how leading companies are already using these workplace elements as a business growth engine.

Among them, people want hospitality-style workplace environments powered by amenities; JLL’s research shows that this can greatly contribute to a company’s talent retention efforts.

JLL’s “Top 10 Global CRE Trends in 2019” report examines global corporate real estate trends, shedding light on how companies can use the workplace as a growth engine.

The concept of work and the workplace has evolved over the past few years, which has driven companies to rethink their workplace strategies. The workplace of the future (and to a certain extent already today) is about creating unique experiences that contribute to an individual’s lifestyle by providing flexibility, choice, carefully designed spaces that contribute to health and wellness, and spaces that incorporate technology to create a seamless experience across all touchpoints.

The Role of CRE and Top 10 Trends

As the war for talent intensifies, a new generation of workers enters the world of work, and technology continues to disrupt the way people work, companies need to take a closer look at how they are using their available real estate to make sure their company is leveraging the right tools and resources correctly, as well as to make sure that they are addressing the needs of the current workforce generation.

1. Future Fit Enterprise

Future fit enterprises are companies that are prepared to pilot innovative workplace approaches, like integrating CRE planning with HR, experimenting with new technologies, using a broad outsourcing strategy, and encouraging collaboration across business units. According to JLL, 48% of companies that have implemented these types of strategies saw their profits grow 48% more than other businesses over the last three years.

“Looking ahead, it will be businesses that engage CRE as a lever to drive broader business goals that will lead the future of work.”

2. Digital Imperative

According to JLL, technology will be the number one investment priority over the next 3 years in order to pave the way towards a successful digital transformation.

Suggested Reading: “The Rise of the Digital Workplace”

Companies will need to invest in technologies that can integrate CRE with their respective IT units. According to JLL, the top CRE tech priorities are as follows: workspace and employee experience applications, smart technologies and IoT, integrated workplace management systems or integrated data warehouse solutions, automated end-to-end workflow, self-service business intelligence, advanced technologies (e.g. 3D printing, drones, robotics), machine learning, and virtual reality and immersive technology.

Investing in the right technology can drive business performance, collaboration levels across employees, and innovation.

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3. Inclusive Workplace

According to JLL, an inclusive workplace is one that embraces, respects, and celebrates diversity. Creating an inclusive workplace “drives innovation, creativity, and results.”

Inclusive workplaces are ethnically and gender diverse. According to JLL findings, ethnically diverse companies are more likely to perform 35% better and gender diverse companies are more likely to perform 15% better. It’s also important to add that inclusive workplaces cater to the needs of different workforce generations — this is especially important as there will be 4 different generations working together by 2020.

One way companies can improve their workplace inclusivity is by embracing alternative work arrangements. These types of arrangements enable certain groups (mothers, women, students, single parents, etc.) to better balance their personal and professional lives.

Suggested reading: The Future of Work: Introducing the Flexiverse

4. Human Performance

This is about creating an environment where people thrive in order to boost employee performance. This can be achieved by “establishing an optimal relationship between people, place, and technology.” Companies should think about creating spaces that are dedicated to health and wellbeing as they can have a positive impact on employee engagement.

According to JLL, 55% of employees believe that access to the latest workplace technology can make them more productive. Similarly, 81% of executives believe that rather than taking away jobs, AI will work next to humans, augmenting human capabilities.

Suggested Reading: “The HX Workplace with JLL Global Head of Research Dr. Marie Puybaraud”

5. Flex

By incorporating flexible and agile space into their operations, companies can respond to the needs of a dynamic workforce. It can also help optimise and maximize a company’s corporate real estate.

Although 28% of employees already work flexibly, research by Mercer found that 51% of employees want their company to offer more flexible working arrangements. JLL predicts that “2019 will see flex space concepts become increasingly common across a diverse user base.”

6. Urban Futures

According to JLL, “cities are constantly evolving as new drivers emerge and competitive positions change.” Understanding the dynamics of next-generation cities can impact a company’s CRE decisions, specifically location and portfolio strategies, in order to access the right talent.

JLL’s typology of world cities sets out the ‘innovators’, ‘hybrids’, ‘megahubs’, and more.

7. Responsible Enterprise

There is a mounting pressure for companies to be more responsible and accountable. JLL believes companies should “embed transparency across the company’s operations to build a responsible brand, trusted by stakeholders, clients and wider community.”

Key attributes of a responsible enterprise include: responsible procurement, data privacy and ownership, health and wellbeing, environmental impact, transparency and social impact, diversity and inclusion.

As a side note, in the flexible workspace industry there are a few operators and organizations that are operating as social enterprises or have been certified as B corporations in order to become responsible and sustainable companies.

“Becoming a Coworking Benefit Corporation”

“How All Good Coffee is Making a Difference One Cup of Coffee at a Time”

8. Collaborative Ecosystem

JLL’s report found that “reinvention and new ways to innovate are core enterprise priorities.” Collaboration networks can lead to innovation and power a company’s growth.

When asked: Which of these approaches do you believe would have the biggest impact on CRE innovation? 67% of JLL respondents answered partnering with innovative companies, 57% answered developing their own internal capabilities, and 32% answered funding their own projects directly with providers and suppliers.

9. Metrics that Matter

JLL found that 30% of CRE leaders acknowledge that a lack of access to effective data and analytics is one of the top three constraints on their ability to add value to business. JLL believes that by 2020, 7 out of 10 top metrics will be non traditional and these include metrics such as: utilization of innovation spaces, employee fulfillment, health and wellbeing, digital intensity of CRE budget, and digital share of CRE budget, among others.

10. Space Activation

People want more vibrant workplace settings and they are increasingly looking to workplaces that are powered by amenities and offer a hospitality-driven experience. There’s still much work to be done, as JLL found that 72% of occupiers wish their office building had better or more amenities. Activating a space and offering the right amenities can be a huge talent driver and it can also greatly contribute to a company’s talent retention efforts.

According to JLL:

62% of employees want access to fitness and wellness offerings

38% want convenience services like dry cleaning and petcare or childcare

62% want food deals (e.g. food discounts, coupons)

21% want beer and wine experiences

38% want networking opportunities

14% want beauty offerings

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vanphongchiasehcm · 5 years

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14 Takeaways From The Future Workplace Summit

During the ISG Future Workplace Summit, technology, human resources, and workspace management experts shared predictions on how technology will impact the workplace experience.

Despite criticism, open workplace environments have the highest effectiveness and experience scores.

As for the flexible workspace industry, operators will closely follow the hotel-like model to provide bundled and highly flexible services.

Insights and predictions on how technology will continue to impact the workplace experience were presented at ISG Future Workplace Summit in New York City in March. Technology, human resources, and workspace management experts shared trends and predictions that will influence the way individuals engage with companies and workplaces.

Read how emerging technologies will dramatically reshape the workplace experience here.

1. Learning spaces will be among the most important spaces in the workplace. With the changing nature of work, it will be critical to allocate real estate to provide spaces for people to add new skills, according to Amanda Carroll, Principal at Gensler. The physical workplace will need to adapt to the changing nature of work with the same agility as the technology driving the change.

Suggested Reading: “The Future of Work: The Rise of the Digital Workplace”

2. Team building and collaboration are the most important aspects of a great environment. The new workplace is a collective where individual and shared perspectives are greater than the sum of their parts.

Suggested Reading: “Gensler: ‘Designing for the Human Experience Is the Future of Design’”

Gensler’s recent research revealed how designing a human workplace will be a primary driver of the future of workplace design. Environments will be measured on their ability to deliver cultural value, connectivity, intelligence, and fully dynamic and immersive experiences.

3. Shared spaces will be a key component of the workplace experience. Shared spaces allow individuals to have access to a greater experience than they might have individually, much the same way Uber and Rent the Runway allow us to have something in the short term that is better than something we might own.

4. Mostly open environments have the highest effectiveness and experience scores. Gensler research revealed that successful open environments provide high levels of choice, variety and balance, with opportunities for privacy as well as group work areas. They should be multifaceted and multifunctional with tools such as Bluetooth enabled flat screen monitors.

5. AI is moving into an omnichannel experience for the user. Avatars can be customized and are able to select cognitive decisions for users, according to Chris Schmidt, solution engineering director at Stefanini. Some 47% of work is repeatable which means that AI can monitor and make recommendations to users.

AI can be used to deliver outbound communication, such as announcing when buildings are safe to reenter during natural disasters.

One particularly useful application of AI is sentiment analysis, which is when AI monitors customer conversations to measure how customers really feel.

6. Moving to AI will cost millions of jobs, necessitating retraining. McKinsey forecasts the transition to the age of AI will be more difficult than the Industrial Age, reported Steve LeVine, future editor of Axios. With 6 of 10 occupations able to automate, 375 million people will have to move to completely different occupations, leaving up to 38 million in the US out of work. To protect jobs, workers will have to proactively learn new skills.

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7. Processes need to be scalable in the gig economy. 50% of the U.S. workforce will be freelance by 2027. A 40-year career was once standard, then the 4-year career became the norm. Today, a 4-month contract is not uncommon, and we are moving toward the 4-hour gig.

In a fast-moving economy, processes must adapt quickly as well. For example, an onboarding process where it takes 4 to 6 weeks to assign a laptop is unacceptable for an 8 to 10-week internship. Systematic, automated onboarding, and bring-your-own-device are possible solutions so provide employees and contract workers rapid access to tools, devices, and necessary data.

8. Data is currency that is useful only if you know what to do with it. As the amount of data generated continues to grow exponentially, it becomes more important to know how to process it and pull actionable insights from it. The amount of data generated in two days in 2005 was greater than the amount of data that was created from the beginning of time to 2003.

We are in an era where we have massive amounts of data flowing, but the power of the data is in the analytics. The true challenge is making sense of the data, which often requires a human touch. When used and analyzed correctly, data can be used proactively to help identify issues that may be causing or are about to cause a problem.

9. The intelligent workplace will be the new normal. The internet of things will have several applications in the workplace, according to ISG. The ideal workplace, however, will incorporation a combination of automation and humanity. The intelligent workplace must respond to a hierarchy of needs in order to motivate professionals to achieve and fulfill tasks and goals.

10. Multiple emerging technologies will be integrated for a seamless user workplace experience. While many technologies currently exist, uniting them into a single experience will be the next wave.

A futuristic video from JLL illustrated how technologies can converge to organize and facilitate an individual’s work and home life.

Other examples of integrated technology already in practice include the Disney Magic Band, which allows users to check into rides, unlock hotel doors, and remember a family’s favorite restaurant. Another is integrating data sources into digital assistance devices, such as the way airlines integrate Alexa to provide passengers flight information including security lines, road traffic, and weather.

11. Cognitive tools will learn how to infer information to provide greater user assistance. Already in place at numerous companies, chat bots such as Watson, Amelia, and Sophia can now infer data, making them even more valuable assistants.

For example, when a user asks, “How many sick days do I have left?” the 1.0 version of the intelligent chat bot would access the database and reply with the answer, explained Scott Furlong, ISG partner.

12. Invisible interfaces provide convenience. Author and futurist Steven VanBelleghem predicts the commoditization of data and that technology is becoming more human. One way we might experience that is with the invisible interface.

“Uber is not successful because we can hit a button and it knows where to go and drop me off,” Furlong noted. “Uber’s success hinges on the fact that it is an invisible interface that we don’t have to pay when we get out of the car. We get out of the car at our destination. Eventually we pay, give a tip, and rate them. But the point is that we didn’t have to pay right there, so the interface is becoming invisible and providing convenience, which is what users are looking for.”

13. We can expect rapid adoption of blockchain, which is currently where we saw the World Wide Web in the 1990s. Blockchain is often a consumer-led discussion versus a technology led discussion. Though still in its infancy, blockchain is exploding with 100 consortia developing more use cases and applications for the technology.

14. The future of work has no offices or occupiers. It’s a hotel-like Flexiverse where workers are travelers in need of flexibility and services. If there’s no such thing as an office, you can no longer have an office occupier, proposed Frank Cottle, founder and CEO of the Alliance Group of Companies.

“There’s only the activity of officing, therefore, all workforces are comprised entirely of travelers,” he said. “If that’s the case, then the primary need of all travelers is flexibility,” related the 30-year veteran of the flexible workplace industry.

“So, what we see as the future of work is a combination of people, place and technology into a single bundled service agreement that’s highly flexible.”

Cottle predicted that the flexible workplace industry would continue to follow the hotel-like model where the primary obligation of the provider is service.

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