Jason: the Batfam member I see most as my brother is Tim
Dick: What!!! That's no fair, I should be your brotherly-ist brother!
Dick: No offense Timmy.
Dick, turning back to Jason: But I am the one who has been your brother longest, I helped you kill that druglord, I even gave you some of my cookie dough last week!
Bruce: uhhh, back to the druglord thing-
Steph: You shared your cookie dough with him!
Jason: Sorry Dick, but there is one thing that makes you brothers more than anything else, not blood, or time, but...
Jason and Tim at the same time: Contempt
Jason: I have contempt for Tim, like all siblings should. Really the only thing I love more than hating Tim is shit talking other people with Tim. That form of contempt is how siblings bond and I will just say, surprisingly I love bonding with Tim even more than I love terrorizing Tim
Tim: aww, I didn't know we were that close
Jason, panicking cause he doesn't wanna ruin their dynamic: *punches Tim in the gut and runs out*
Tim, shouting after him: You can't take it back now, you ass
Jason: *turns around while running to give Tim the middle finger*
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Looks like you average 175 calls a day! :O
Depending on your shift length that's about 20 calls an hour, dang. I've heard 911 inbound calls are very mentally taxing, sometimes. How do you handle it?
It depends!
There’s kind of a mentality you develop doing this, which is that there is no closure. Once the line has disconnected, it’s over, you’ll never know what happens next.
It gets easier to compartmentalize. There are a good number of calls I think about a lot, but for the most part I let myself forget them.
As for the bad calls, I take breaks. My center has a policy that if you need a break, you take a break, it doesn’t matter how much the phones are ringing, if you need to step away, step away. This helps A LOT. I can go outside or to a private room and breathe, cry, talk it out, whatever I need.
If I’m being really really honest, I can compartmentalize terrible emergency calls a lot better than other difficult calls. With the emergencies, I do whatever I can to help and close the call knowing I’ve done all I can.
The calls I have trouble with are the people who call to verbally abuse us and the mental health frequent fliers, who also call to verbally abuse us in a different flavor. These suck because they’re just on the line to scream, cuss, threaten, and abuse you until you confirm there’s no emergency (and they’ll avoid letting you know if there is one to keep you on the line).
But even those? They’re fine. I might be annoyed with them, but they don’t know who I am and I don’t take the insults personally. It’s just exhausting to see a particular phone number in the queue and be like “oh boy, time to take my headset off because Jane Schizophrenia is about to call and scream as loud as she can into the microphone.” Or worse, to be answering in succession and be shocked when the scream belts out at full blast.
But again, even that? Not that bad.
There’s a LOT of talk about how awful the job can be and how not many people can do it, but honestly?? I think a lot more people could handle this job than they think.
Like bruh have you worked in an abusive retail environment for shit-tier pay and stayed calm while a 45 year old woman with a cropped haircut screams for the manager? Have you gotten into an argument with a coworker and managed to de-escalate it without mediation?
Have you successfully been in behavioral health therapy and have a good regimen of SSRIs, ADHD meds, anxiety pills, or all three (guess who) and can hold off the big emotions until you’re in a safe environment?
You’ll be fine. You can do 911.
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Pt: why did you send my bill to collections
Me: well the payment didn’t go through and we sent you four letters telling you the payment didn’t go though and you never called to fix the payment
Pt: yeah I got that statement but I ignored it
Me: we also called out to tell you
Pt: yeah I blocked your number
Me:…. Truthfully my guy I don’t know what you expect me to do about that
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