#this is also happening for the sanctity of my computer just from a build perspective | Explore Tumblr Posts and Blogs

karliahs · 2 years

Text

i often see people say they can't go to the library because they lost/never returned/dropped some library books in a bath or something, and now view themselves as heinous library criminals who would be yelled at and/or hit with a huge bill if they ever went back

and obvs i can't make promises unless you came into my specific library and were served by me but here are 10 reasons i think if you went in and politely explained the situation to a member of staff it'd probably be fine:

consider this from the library's perspective. those books are probably never coming back regardless. that value (having the books back), which is probably the reason the library has a fines system to begin with, is not gonna happen. the value of retaining you as a customer though is right there in front of them

if you explain that a fine is too high for you to pay and that that is keeping you from coming back to the library, what you've basically said is that there is an impediment to your library access. part of the job of anyone who works in a library is to remove that impediment

library computer systems will vary hugely and if it's been a long time there is a significant chance there isn't even a record of your lost books anymore

the pandemic affected library access significantly and a lot of libraries will have had amnesties once they reopened to get people over the hump of oh god oh god i've had these books FOREVER i can never show my face again. even if that amnesty is officially over, the fact that there was one helps the person in front of you justify waiving the fee (which, if they're like me and you aren't being cruel, they are probably looking for a reason to do!)

a lot of libraries have reduced or no fines for children, so if you lost books as a kid there's even more of a chance there won't be a fine

the person you speak to at the front desk at a library is probably not an accredited Librarian TM but a nice underpaid person who has to deal with a lot of difficult customers going off on them for no reason (also accredited librarian tms are also pretty nice usually). i would take 100 people politely explaining that they've lost books and are very embarrassed over one person whose purpose that day is to belittle me, a captive audience who has to be nice no matter what. library assistant jobs are often not that different from customer service jobs! a lot of library assistant jobs now explicitly are customer service jobs! it is so so likely that that person wants nothing less than to have an adversarial conversation with you

if you haven't been to a library since you were a lot younger, it is almost certainly no longer what you're picturing. most modern libraries are actively trying to move away from the image of severe quiet building where you will be shhhhed and sternly told to look after your books or else. we're trying to be vibrant community hubs full of friendly people who will do their best to help you

library employees, bizarrely enough, probably don't think of each individual book as being that valuable compared to other readers. if you own a book and keep it forever and read it maybe twice, barring any crazy accidents it'll probably last decades. if a book is on the shelves of a public library and is regularly borrowed, it'll last...3-5 years, maybe. a busy library will discard large volumes of stock every year because that's just how it works. you lose that sense of the sanctity of every copy of every book pretty fast in these kinds of jobs

libraries need people to use them! a huge huge part of getting library funding is demonstrating how many people use and value your service. you and the library staff are on the same side: they also want you to be able to use the library again

a public library has witnessed behaviours the likes of which you cannot imagine. people have shoved books down our toilets. people have looked at porn on library computers in full view of everyone around them. people have thrown chairs out of the window. losing books happens all the time and is so unlikely to phase staff who are probs a little bit dead inside

tldr: come back to the library, we need you visiting and using the service more than we need the books you accidentally lost, also if the person you talk to is anything like me they're probably just glad you aren't yelling at them

#like so many situations in life if you are polite and reasonable you will be a blessing to customer service workers #people are so fucking rude and dehumanising i do not care if you lost one of our books when you moved house 5 hears ago #talking

6K notes · View notes