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#customers
random-jot · 8 months
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i love how many action movies/shows have a scene where characters enter a shop to have a big confrontation, and they just flip the sign around to ‘Closed,’ because let me tell you, that Does Not Stop a determined and entitled Customer™️
I want a movie to have a scene like that, real tense, our main characters have got guns to each other’s heads over the till, but then some old lady wanders in, *ding ding*
“Hey, lady, the sign says closed”
“Well you’re not usually closed at this time”
“Yeah, well we’re closed now”
“But all the lights are on”
“Well… we’re about to turn them off, scram”
“I need some vegan puddings”
“What?”
And so on and so forth.
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kyacchan-comics · 8 months
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I love to have a little chat with nice customers and helping them.
But I hate wasting time.
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newyorkthegoldenage · 3 months
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The scene inside a Kosher butcher on the Lower East Side, 1928: the butcher cutting up a chicken, a woman bagging a purchase for a customer, and another woman, who holds a crying baby in her arms, checking the scales.
Photo: Bettmann Archive/Getty Images
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ktkat99 · 6 months
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Y'all ever get customers you see once and then never again, but you still find yourself wondering what they're up to years later?
Some of my personal favorites include
(TW: Some of these will be gross. Sorry.)
*The super polite woman who asked and had to confirm multiple times that she wanted an extra ten pumps of flavor in her drink (the usual amount being four)
*Bolt the mastiff who walked himself down to us
*The super corporate-professional looking man wearing a completely dead inside expression and charcoal gray business suit that matched his Prius, other than the rhinestone decals that covered nearly the entire car in phrases such as 'Princess' and 'Daddy's Gurl'
*The straight faced woman who had a hairy sex doll in a speedo and covered in tattoos in her backseat
*The elderly man who shuffled slowly as he walked everywhere who one day just folded and held himself effortlessly in the most awkward, off balance, sideways leaning pose I've ever seen to stare at something. I had to move to see what was holding his attention. It was a woman's butt
*SANTA
*The pants-less woman who, when I gave her the total, reached UP BETWEEN HER LEGS and pulled out a very foggy and nearly empty gallon Ziploc bag, pulled out exact cash in quarters, and casually paid. I was too stunned to take my hand back and had to wash my hands
*Bobby Singer.
*The woman who wanted an ice cream cone for her 100th birthday. You bet we gave her the ice cream cone and a mini celebration at the window
*The man who effortlessly steered a FLATBED TRUCK with a car on top of it through our drive thru and didn't hit a single thing
*The poor tourists who looked miserable the entire time they were in our lobby, both completely decked out in merch for a major tourist attraction with a very similar name to our local one that was on the opposite side of the country
*The totally normal couple who came through who, when they drove off, apperently had a middle aged woman in their backseat on all fours baring her teeth and glaring at me
*The woman who got handed her order in the backseat of a cop car, because it's a small town and she told the cop arresting her she was hungry
*The woman who handed me a handful of broken glass as payment
*The college kid who fell asleep in his car in the drive thru, prompting another customer to freak out that someone had died
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Customers with Seating Preferences: The Tiers Meme
As a restaurant host, I deal with a lot of customers who are very picky about where they sit. They are annoying, but not all equally annoying. I think that the Tiers Meme format will help me illustrate my point nicely. Text version is under the cut.
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S: People who understand that the food will taste the same no matter where they sit.
A: People who politely inform me of their seating preference immediately upon entering the restaurant.
B: People who politely inform me of their preference while we're walking to their table.
C: People who say they want to sit elsewhere after I've put the menus down.
D: People who say that they don't want to see the server station or the kitchen.
E: People who walk in and say "booth."
F: People who move to a different table when my back is turned.
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betterbooktitles · 14 days
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The screen I spend the most time with these days is a black LCD monitor attached to a PC in an indie bookshop on Long Island. I spend whole days looking at point-of-sale software called Anthology which also keeps track of the store’s inventory. Often, it’s accurate. Occasionally, it says we have three copies of The Bell Jar that have simply disappeared from the face of the Earth. No one stole them. They were raptured, like socks that never make it out of the dryer.
If you’ve never worked a retail job, let me tell you what it’s like: you come in with a little spring in your step, caffeinated, and ready to greet your coworkers and update them on how terrible your last shift without them was. Though the memory of the previous shift’s slog might give you a little anxiety, and though a hangover can make your fuse a little short, you’re in a better mood at the start of the day than at the end. Tedious tasks like ordering and unboxing books (sci-fi movies did not prepare me for how much cardboard there would be in the future) seem manageable in the morning. Customers seem kind. The items you’re selling feel necessary to human happiness. Whatever is going on in your life is put on pause to manage store operations, and time flies. Then, by 3 PM, whether you had time for lunch or not, you wish you had done anything else with your day — or, better yet — your life. 
While the back-straining work of moving inventory around the store or walking the floor helping customers all day without a second to sit down might make you physically tired, the real work of retail is mental and forces employees to become part-machine. Retail workers have to ask the same three questions (“Rewards?” “Bag?” “Receipt?”) and reply to the same three questions (“Have it?” “Bathroom?” “Manager?!?!?”) for 8-10 of their most worthwhile waking hours. 
In bookstores, there is the added expectation that while you’re participating in this mind-numbing routine, you’re at least able to pretend to like and engage with literature. I'm not arguing that people working at Old Navy aren’t eloquent or as over-educated for their job as I am. If they aren’t teenagers, most retail employees I’ve encountered have, by virtue of talking to coworkers and customers all day, the same high emotional intelligence as the smartest people I know who chain smoke outside bars. Still, my guess is that it’s rare for a customer to see a clothing store employee folding clothes, and think “I wonder what their opinion is of the latest Ann Patchett book” or “I wonder if they read Knausgård and run a book club when they’re not helping me find jeans in my size.” People see booksellers doing the same tedious tasks as any other retail employee and assume they not only possess unlimited knowledge about the state of publishing but also have unlimited hours to read while in the store. Customers hold booksellers to an impossible intellectual standard. When they fail to live up to said standard, they’re subjected to conversations like this:
“You haven’t read the latest Kingsolver?” a customer will ask, “Why not? What about this one? Or that one? It’s so good though! I thought you would have read all of these!” 
What’s a shame is that they think they’re being kind when they half-recommend, half-admonish bookstore employees. Worse are the people who are flat-out rude. Case in point, a man came into the store at hour six of my shift, and without any preamble, treating me like I was a human Google search bar, said the name of an author, then started spelling the name. When I asked for a second to look up what I assumed he was asking for, he rolled his eyes and began spelling slowly and loudly: “PAUL. P…A…U…” 
Sadly, I’m too old to be treated that way and without thinking I raised my hand and said sternly “Don’t do that.” Now some oblivious retired banker is walking around Long Island asking himself why indie booksellers are so mean. My Midwestern niceness has disappeared, my helpful attitude is now nonexistent. I have been worn down by the people I’m paid to be kind to.
Read the rest here.
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vinceaddams · 1 year
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Always give the customer what they ordered UNLESS he's bought a jacket and had the sleeves shortened and then discovered that part of a seam has come unstitched, and it's easily fixable and won't be at all visible (and would actually be stronger than the old seam) but he wants to order a second, identical jacket and have you shorten the sleeves on it too, meaning you cannot sell the already altered but otherwise perfectly fine jacket and will have to write it off as damaged, so he's losing the store money and he wants a discount for the "inconvenience" of having to come back to the store again, even though he already got the original jacket on sale for 70% off, AND even though he has something else on hold so he's got to come back anyways.
In that case it's totally fine to sew up the small split in the seam so it looks good as new, and just take the tag off a new jacket and put it on the already altered one.
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thegoodmorningman · 6 months
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Classic Mike, still going about that ol' Golden Sun. I mean, come on, of course we loved it too, but times have changed.
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Saw a small child doing this at my work but was holding up her large Bluey toy and shouting "Bluey!"
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Also the plushe was like half her size it was p amazing to watch her carry it around like a baby on her hip
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house-of-galathynius · 2 months
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I had a customer come in today and do the most customer thing possible... they arrived in the shop 4 minutes before we closed, and then asked us to find a book that she had seen on "some channel on the TV" the night before and that all she knew about it was it could have been "a paperback and may have been a white cover"
I genuinely can't make this shit up
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mayelsues · 1 year
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Blessing your feed with my presence :)
Snap: Alinsdeys
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newyorkthegoldenage · 7 months
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An Italian neighborhood grocery store, 1937.
Photo: Ezzes for the WPA Art Project via NYC Municipal Archives
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alshami00 · 2 years
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“The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic”
Peter Drucker
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aurademortt · 6 months
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abstractredd · 8 months
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yknow, one of the sad things retail has shown me is that the average middle aged/older person has no manners. when i say to customers at work "what can i do for you?" i get "i need" or "i want" or even straight up "give me". theres rarely any "may i" and god forbid they say please. its not hard to look a person in the eyes, say "can i please get ___" instead of barely acknowledging me and barking demands at me like i'm a robot. it's disrespectful. and it's really sad that the generations that taught us manners growing up seem to have forgotten theirs entirely.
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justsomepeter · 2 months
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