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IMMEDIATE HIRING ‼️
MANDALUYONG 📍
15,000 | LOCAL ACCOUNT | PURE DAYSHIFT
Quali:
— College Graduate
— atleast 3 months BPO Experience
Send your Updated CV at [email protected]
VIBER +639367227133
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balnshhet · 1 year
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theheartbeat · 4 months
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Navigating 'The Heartbeat': A User-Friendly Guide to Call Analytics
Introduction:
In today's digital world, understanding how customers act and looking at call data is super important for businesses. Call analytics helps businesses get useful information, making them grow and make customers happier. But with so many tools out there, choosing the right one can be tough.
Discovering 'The Heartbeat':
I heard about 'The Heartbeat' from a friend in the industry. People were talking about its smart insights and how well it fits with other tools. Interested, I decided to check it out to see if it was what I needed.
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Features and Abilities:
'The Heartbeat' has some cool features. It can understand speech really well, predict things, and even listen in on live calls. What makes it special is how deeply it looks into conversations. Unlike other tools that just scratch the surface, 'The Heartbeat' really gets what people are talking about, thanks to its Call Quality Score.
One cool thing is how efficient it is. It doesn't just help with customer stuff but also makes products better and saves money. And it keeps things safe by hiding private data.
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Trying It Out:
Using 'The Heartbeat' was easy. The way it works is easy to understand, and it links up with cloud storage like Google Drive and OneDrive, so you don't have to spend time putting in data by hand. I remember a time when I wanted to figure out what customers were saying. 'The Heartbeat' quickly sorted it out and gave me ideas to fix things.
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Benefits Seen:
After using 'The Heartbeat,' our call center got much better. The smart insights it gives us have made us smarter in business, and our workers are doing a better job. Knowing how customers feel right away helps us fix things fast and keeps customers happy.
Comparing to Others:
I've tried a few tools before, but 'The Heartbeat' is way better. It goes really deep into conversations, unlike other tools that only look at a small part. It's easy to use, and that's a big plus.
Challenges and Suggestions:
No tool is perfect. I had a few issues getting everything to work, but the support team fixed it fast. One thing I'd like to see in the future is a chatbot to help with problems right away.
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Conclusion:
In the world of call analytics, 'The Heartbeat' stands out. It's smart and easy to use, making it a must for businesses. I would tell others to use it, and I'm excited to see what new things they come up with.
You can also register and start a free trial: The HeartBeat
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radanriel15 · 8 months
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one last ride.
Siguro sapat na yung nakakamatay at zombie na oras.
Tulog kayo at kami ay gising sa oras ng alas dos ng madaling araw.
Tinitingnan sila para obserbahan kung paano nila ubusin ang yosi at kwento sa loob ng kinse minuto.
Iba iba. Kanya kanya. Magkaka iba ng edad, kasarian, edukasyon, social life, lugar, paniniwala, trip, relihiyon, kandidato, problema at gustong gawin sa buhay.
Hindi biro ang trabahong ito.
Makati City, Philippines | 2023
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ghofrana · 9 months
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Why does your business need contact center outsourcing?
As businesses expand, their demands for customer service also increase. Handling customer inquiries, complaints, and support requests can be time-consuming and overwhelming, taking valuable time and resources away from core business operations. This is where contact center outsourcing comes in, providing businesses with a cost-effective solution to their customer service needs. In this blog article, we will discuss why your business needs contact center outsourcing.
Cost savings
Outsourcing your contact center operations can save your business money. Setting up and maintaining an in-house contact center can be expensive, with costs such as salaries, benefits, infrastructure, and technology. Outsourcing allows businesses to pay only for the services they need, reducing overhead costs and improving profit margins.
Scalability
Contact center outsourcing provides businesses with the ability to scale up or down quickly based on their customer service needs. During peak seasons, such as holidays or sales events, businesses can increase their outsourcing services to handle the influx of customer inquiries. Conversely, during slow periods, businesses can reduce their outsourcing services, saving money on unnecessary expenses.
Access to specialized expertise
Outsourcing contact center services provide businesses with access to specialized expertise. Contact center outsourcing companies employ customer service professionals who are trained in handling various types of customer inquiries, complaints, and support requests. They also have the technology and infrastructure necessary to handle high volumes of calls and emails, ensuring that customers receive prompt and efficient service.
Improved customer experience
Providing exceptional customer service is critical to the success of any business. Contact center outsourcing companies prioritize providing exceptional customer service, often employing customer satisfaction metrics to ensure that their services meet or exceed customer expectations. By outsourcing contact center operations, businesses can ensure that their customers receive the best possible support, leading to increased customer loyalty and satisfaction.
24/7 availability
In today's global economy, businesses operate around the clock, and customers expect support to be available 24/7. Contact center outsourcing companies offer round-the-clock support, ensuring that customers can reach out for help at any time, even outside of regular business hours. This provides businesses with a competitive advantage, as customers are more likely to choose a company that offers 24/7 support.
Focus on core business operations
Outsourcing contact center operations allows businesses to focus on their core operations, such as product development, marketing, and sales. By outsourcing customer service, businesses can reduce the time and resources spent on handling inquiries, complaints, and support requests, allowing them to focus on what they do best.
In conclusion, contact center outsourcing can provide numerous benefits to businesses, including cost savings, scalability, access to specialized expertise, improved customer experience, 24/7 availability, and the ability to focus on core operations. By partnering with a reputable contact center outsourcing company, businesses can ensure that their customers receive exceptional support while saving time and resources to focus on their core business operations. If you need help from a call center, please contact REACH 3C.
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binjunior · 9 months
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picsfortheday · 10 months
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techniktagebuch · 2 years
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August 2022
Man kann nämlich doch was machen gegen die täglichen Telekom-Werbeanrufe
Meine Mutter bekommt täglich Werbeanrufe der Telekom. In der Anfangszeit unseres Zusammenwohnens war ich noch höflich, dann unhöflicher, inzwischen lege ich sehr schnell auf. Die Anrufenden haben auch immer so einen unangenehm vorwurfsvollen Ton, beziehungsweise ein unangenehm vorwurfsvolles Skript: “Aber Sie haben mich ja gar nicht ausreden lassen!”
Um 1994 war ich in den USA bei Freunden von Freunden zum Abendessen eingeladen. Während des Essens klingelte alle paar Minuten das Telefon, die Freunde gingen dran und legten gleich wieder auf. Das seien Werbeanrufe, da könne man nichts machen. Ich fand beides absurd: dass es passiert und dass man nichts dagegen machen kann. Naja, ist halt ein komisches Land, dachte ich damals. Und jetzt ist es hier genauso.
Aber vielleicht kann man ja doch was machen, überlege ich an einem besonders anrufreichen Tag, und konsultiere das Internet. Dabei finde ich heraus, dass man die Werbeanrufe in den Einstellungen zum Festnetzanschluss abstellen kann.
Das Login bei der Telekom ist kompliziert wie üblich, mein 1Password-Notizzettel mit allen Telekom-Logindaten der Mutter verlängert sich weiter auf aktuell 13 Zeilen. Ich wüsste sehr gern, wie sie das intern verwalten, die multiplen Schichten der Zugangsdaten seit 1975. Nach erfolgreichem Kundencenter-Login suche ich nach etwas namens “InfoService” und finde es auch, ganz klein und weit unten auf der Seite.
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Dort kann man Werbeanrufe abstellen, indem man ein paar Häkchen entfernt:
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Fünf Stunden später kommt der nächste Telekom-Anruf. Wir hätten angeblich um Rückruf gegen Abend gebeten. Als ich auflege, rufen sie sofort wieder an. Vielleicht dauert es ja ein bisschen, bis die Sperrung sich Telekom-intern in alle Winkel verbreitet, denke ich optimistisch.
Aber es ist natürlich nicht die Telekom selbst, die da ständig anruft, es sind selbstständige Drückercallcenter, die von der Telekom nur Provision kassieren, genau wie die Telekom-Drücker an der Haustür. Im Nachhinein ist es mir ein bisschen peinlich, dass ich immer versucht habe, mit den Anrufenden zu diskutieren: "nein, wir haben bestimmt nicht drum gebeten, dass Sie abends noch mal anrufen", immer in dem Glauben, es sei ein etwas dummes Telekom-Callcenter. Dabei war das natürlich alles Absicht und dumm war bloß ich.
Angeblich untersagt man diese externe Drückerei mit der Einstellung im Router gleich mit. Aber nachdem ich noch ein bisschen länger über den Anruf trotz Sperrung nachgedacht habe, nimmt mein Optimismus ab. Ich suche die Nummer bei werruft.info, sehe, dass auch andere dasselbe Problem mit ihr haben und sperre sie im Router.
Als am nächsten Tag der nächste Telekom-Werbeanruf kommt, durchlaufe ich noch mal die Kundencenter-Loginprozedur, um nachzusehen, ob es vielleicht eine neue Nummer ist, die ich auch noch blockieren muss. Ist es nicht, aber ich merke, dass die Mutter ja seit der Umstellung von 2016 zwei Telefonnummern hat: Die alte aus den 70er oder 80er Jahren und eine zweite, neue, die niemand kennt oder verwendet. Außer den Telekom-Drückern. Und für die zweite Nummer muss man alle Anrufsperreinstellungen noch mal gesondert machen. Ich sperre die zweite Nummer vollständig für alle Anrufe.
Ich war ja immer sehr zufrieden damit, kinderlos zu sein, aber wie das mal werden soll, wenn ich selbst 79 bin und der Telekom hilflos ausgeliefert, weiß ich noch nicht.
(Kathrin Passig)
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callcentermaschen · 1 year
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Komplette Länge auf YouTube
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interranetworks · 1 year
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Happy International Women's Day! Today, we celebrate the courage and determination of women worldwide, and pledge to continue working towards a world where every woman has the opportunity to thrive. #internationalwomensday #IWD2023 #techgirl #womenintech #girlrights #empoweredwomen #genderequality #interranetworks #techinnigeria #callcenter #crm #tollfreenumber #debtrecoveryservices #abuja https://www.instagram.com/p/CphqmygKqW4/?igshid=NGJjMDIxMWI=
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Phone Answering & Call Center Services
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Happening now - until Friday, December 8!
Where : Jollibee, Spark Cubao Time : 8AM – 4PM
Salary ranges from 18k-26k
Qualifications : • Atleast 6mos. BPO experience • Willing to work in Quezon City • Can start on January 2024
See you there!
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ringflow · 1 year
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Are you tired of outdated call centers? Upgrade to our Cloud Contact Center Solution and transform the way you handle customer calls! Follow us for more innovative solutions that can take your business to the next level. Website:- https://www.ringflow.com/ Email:- [email protected]
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availablenw · 2 years
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Los desconocidos
Existen tres tipos de amistades/desconocidos que se desarrollan en nuestras vidas todos los días. Yo las he clasificado de esta forma con base a mis experiencias personales, diferenciándolas por niveles de confianza así como por factores que son difíciles de describir con palabras comunes.
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Existen desconocidos que habiéndoles “conocido” desde hace mucho tiempo, transformándose en un recuerdo al tan solo cruzar una mirada, palabra o sonrisa, melancólicos momentos. 
La nostalgia invade al no tener temas nuevos de conversación, pero qué agradable es ese dolor. 
Pueden ser amigos cercanos que dejaron de serlo, incluso una compañía de fiestas que se ha desvanecido con la edad, kenopsia de algún lugar.
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Después están los desconocidos que son más cercanos, un compañero de laburo, de aula o un nuevo vecino. Podemos verlos más seguido.
Constantemente platicamos cosas banales, de planes medianos, cortos y hasta importantes. 
Sin embargo nos rechazamos a una verdadera amistad, tal vez confundidos por profesionalismo y juntas que debieron ser un email.
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También existe el apego irracional. Un sinsentido al creer y pensar que conoces a alguien, por su arte disfrutar.
Fin.
Te recomiendo escuchar: The Heart pt 5 - Kendrick Lamar
Paz.
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placement-india · 2 years
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Apply to Latest Job Openings of Telemarketing Jobs - Employment opportunities in Telemarketing Jobs for freshers and experienced in top companies, Register & Post Your Resume for Telemarketing job Vacancies on PlacementIndia.com, Find Telemarketing Jobs hiring in MNC Companies in India
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bumblebee-bea · 2 years
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I hate my job not because of the work I do. But because of my coworkers.
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