after a full fucking HOUR of trying to cancel my goddamn xfinity subscription in preparation for the upcoming move, i am going to share what i have come away with- the customer service agent i spoke to gave me the direct link to the cancellation form. don't waste your time getting spun around in eight different directions because they don't make this publicly accessible (or at least easily accessible) on their website.
ok gang i have successfully acquired welfare internet from Xfinity in the seattle area. the process is to apply for "internet Essentials" on the Xfinity website using proof that you are already on some sort of welfare program, i uploaded my Medicaid insurance card. they will approve you in a couple days. when you get the approval email, you probably need to call them on the phone and fight through the phone tree to ask NICELY for the "Getting Started Kit" to be mailed to your house, which is free. they will default you to picking it up at an Xfinity store but you can ask for it to be mailed. this is the router and cables. it costs $10 for unlimited data and 50Mbps. i tested the speed and its legit.
I received an email about needing to update my device because it was outdated.
I was suspicious so I went and wrote down the serial number of the box we have and dug into my account online. I could see two devices, but we only have one.
All I wanted to do was remove a device from my cable bill because we no longer had possession of it.
I started this journey by calling and of course when I said I wanted to speak to an Agent, they sent me a link to chat with an Agent. So I was 15th in line with the Billing Dept. After finally getting engagement, turns out Billing can't help remove something from account. I needed to go to the Team that handles the devices.
Was put in line and waited. Again.
So it's done. I only have one device on the account now but it took about 45 minutes. To remove one thing from my account.
Not to be all old but this could have been solved if I had a human to talk to originally.
Why are internet provider websites the slowest shit on the internet? Tmobile: Takes forever only to end in an error and asks you to call. Xfinity/Comcast: entire minutes to load the content of the page. Even error pages take at least 3 minutes.
Cool! Xfinity is the only internet provider in my area, and they have such lax security that, despite me having what I would consider an impossible to guess password, I still had 15 random devices connected to my wifi. So I canceled with them because I'd rather have no wifi than be paying for some freeloading shitsacks to steal my shit! Hooray!
getting all my frustration with comcast out as I scream "LIVE AGENT" repeatedly and loudly so I get it all out of me when I actually speak to a human being and be niceys
Comcast customer service phone number is evil: kept saying “your estimated wait time is more than 40 minutes” for the full 30 minutes it took me to get ahold of an agent
@northshoreagly staff took the youth on a field trip tonight to see @bluemangroup at the Charles Playhouse. Special thanks to @xfinity for donating tickets to us. Everyone had a great time! #nagly #northshoreagly #fieldtrip #lgbtq #nonprofit #bluemangroup #charlesplayhouse #xfinity #theatre (at NAGLY) https://www.instagram.com/p/Cj9hevnMt4j/?igshid=NGJjMDIxMWI=