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#GrubHub
gregorygerwitz · 2 days
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inspired by the fact that I got a total of $2 in tips Dashing this morning...
no "see results" only out yourself as a decent human being or an asshole
reblog for further reach and all that
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skinnycookie · 21 days
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Once on your lips, forever on your hips 😭
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iww-gnv · 6 months
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The popular delivery apps Uber, DoorDash and GrubHub on Thursday lost their bid to block New York City’s minimum wage mandate for app-based delivery workers. Acting state Supreme Court Justice Nicholas Moyne ruled against the companies after they sued the city in July, when the rule was to go into effect. The decision will now make way for the minimum pay rate, which is scheduled to eventually reach $19.96 per hour, to be implemented for some 65,000 of the city’s delivery workers. “Multi-billion dollar companies cannot profit off the backs of immigrant workers while paying them pennies in New York City and get away with it,” Ligia Guallpa, the director of the New York-based Workers Justice Project, which helped lead the advocacy efforts for a minimum wage, said in a statement. “The judge’s ruling is another reminder that workers will always win.”
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incognitopolls · 3 months
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We ask your questions so you don’t have to! Submit your questions to have them posted anonymously as polls.
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notaplaceofhonour · 2 months
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“food delivery drivers are so rude to restaurant employees!”
are they tho?
are they actually rude or are they just neurodivergent working one of the only jobs that doesn’t actively punish them for their support needs?
are they actually rude or are they just showing you the screen with all the information you need to know instead of going back and forth trying to give you that information verbally, only for you to mishear the name for the order and ask them to show you the screen anyway?
are they actually rude or do they just not know the specific protocol for picking up an order at your specific restaurant because they vary so wildly from restaurant to restaurant?
are they actually rude or are you making them the press the button that confirms that they have the order in hand before they actually have the order in hand or have even seen the order?
are they actually rude or are they reasonably upset that you just made their pay go below minimum wage by making them wait 20 minutes for you to take 5 seconds to hand them an order they can clearly see with their own eyes is already ready?
are they actually more rude to restaurant employees than restaurant employees are to them? because in my experience restaurant employees often treat us with extreme suspicion, act like we’re beneath them, and often make decisions that we are on the line for
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todays-xkcd · 1 year
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One good trick, if you get called on a fake service, is to build a working version of it and mention it again the next week.
Game Night Ordering [Explained]
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Why You Should Rethink DoorDash, and Other Courier Apps: From a Driver Based in the USA
So this is part rant and part psa. I have been doing delivery work as a gig driver for DoorDash for years bc of various personal circumstances. I'm hoping to get a CDL in the near future so I can move on to a better job, but that's besides the point for right now. Further disclaimer: I only know the intricacies of DD. I do not know how precisely GrubHub, Uber Eats, etc, work, but I presume they work much the same, since I see the same complaints come from those services too.
This is in no particular order but please, if you have the time, please read it through. I'll preface this by saying I am not going to be rude or bitchy about customers or merchants here, this isn't just me whining, I'm just trying to give a level recount of my experiences with DD, and often, they are just... Not great experiences, unfortunately.
I don't know how many people realize this, but drivers get offered a base pay of $2.00-$2.50 per delivery, depending on the area. This is all DoorDash HAS to pay a driver. Every time you submit an order via DD, it gets spit out onto drivers' apps with that base pay + tip displayed. Meaning if you do not tip, every driver sees only $2-$2.50 to deliver your order. Sometimes, if enough drivers decline an order enough times, the DD algorithm will start to slowly raise the base offered pay... by about $0.25-$1 per round depending on the mileage it takes to deliver that order. This means if you do not tip, your order will most likely be extremely delayed, or bundled with another order, which will make it late, and your food cold.
**Emphasizing this: although I find low tips frustrating, I am NOT personally faulting anyone for not tipping.** DD should just pay their drivers, and it shouldn't be up to you, especially bc ordering delivery is so damn expensive. But I'm telling you this bc they certainly don't advertise it, and many people in my experience are shocked by now little it pays. Many drivers will not accept an offer that's less than $1-$1.50/mi. This means if your restaurant is 8mi away from you, and DD pays the minimum $2, you need to be tipping at least $6-$10 for most drivers to even consider it, or else it will be sitting for a long time or get bundled with a double delivery (more chances for mistakes + takes longer for the food to get to you).
Furthermore, in certain localities, DD offers an hourly rate for its drivers. This sounds good on paper, but keep in mind that this does not include gas money, and only accounts for the time from a delivery being accepted to the time it is dropped off. If you are delivering in suburbs or, god forbid, rural areas, you will spend a lot of time not making money but still burning gas returning from a home to where restaurants are so you can get your next delivery. While the app may say something impressive like $14-$17.25/hr, in reality, it's usually half that or less when you factor in downtime.
DD orders are also exorbitantly more expensive than if you buy directly from the merchant because DD charges the merchant 15-30% of the menu price to use their platform, and the merchants pass this on, usually plus a little extra, to you. This is before you even consider "delivery fees," which are not paid to drivers and are pretty much exclusively pocketed by DD. Also, DD will often choose a store farther away from you (so, say, a McDonald's that's 5mi away from you as opposed to the one that's 1mi away) specifically so they can charge more on fees. *Sometimes* this is just bc the closer store isn't enrolled in DD, but oftentimes, it isn't.
ADDENDUM ON THIS, HOWEVER: If you are ordering directly from a merchant that you know does not have actual in-house drivers, but is offering delivery anyway, like Wendy's or McDonald's, understand that these merchants are going to send these deliveries through to DD or Uber Eats. These orders have cryptic names for items on the Dasher's end and often we cannot contact you if there's an issue with your order, because the phone numbers provided to the Dasher's app never work. If you know for certain the merchant has its own delivery team (most pizza places, Chick-fil-A, Panera, etc), please order delivery directly through them, but if you know they do not (Wendy's, McDonald's), DO NOT ORDER delivery through their apps. It displays poorly on the drivers end and is often more expensive and a less ideal experience for you.
DD does offer DashPass, a subscription service that, for $9.99/mo, says it slashes delivery fees and other costs. Not really; the amount you pay in DashPass, especially the longer you have it, often exceeds the fees you would pay if you simply bought orders without DashPass. Also, it will advertise at you constantly via notifications and emails which will make you more likely to spend more on delivery that you wouldn't have in the first place, further eroding whatever savings you'd gain from DashPass.
DoorDash also can do a thing where they enroll stores in their platform without that store's permission. These orders require Dashers to use a red card, a notoriously buggy debit card that is supposed to get loaded with the amount of money it takes to cover the order by DD. The restaurants do not get any extra profits from these, and many store managers would love to prevent this from happening, but it requires legal action that is infeasible for most stores to do on their own. This causes friction and conflicts between store managers and drivers, delays for the customers, and solely profits DD.
DD ***does not*** reimburse for any amount of gas or car repair costs. Instead, they offer a company debit card which has tons of hidden fees for their drivers, and gives a small % cashback on gas. It is an overwhelmingly bad deal, but they use it as a shield against accusations that they don't support drivers against the cost of gas. They do...but only if you let them be your bank. Otherwise, you get your pay the Tuesday after the week you worked, or you can cash out immediately via the FastPay feature - for a $1.99 fee out of the money you earned.
DD support teams (and I know this is not unique by any measure to DD but it feels worth mentioning) are based in Taiwan, I believe, as well. I have absolutely nothing against the support teams, for they are doing the best with what they have, but DD absolutely weaponizes language barriers and the difficulty in communication to try to silence customers and dashers alike when there is a problem. DD seems to hope that if you get frustrated enough trying to talk to support (once again, not the workers' faults, the call center is absolutely being exploited too, I just don't have firsthand enough experience with that work to talk about the specifics of how), you will simply give up and not bother trying to seek a refund or half pay.
On that note, if a delivery has to be canceled for whatever reason, your driver will not get paid regardless of the time they spent on it. Very very rarely they will give "half pay," which is half of the promised payout, but only if you were on the delivery for an excessive length of time (i.e., 1+ hours).
Furthermore, if a delivery is marked as undelivered, DD will issue a contract violation against the driver. It is then up to the driver to submit proof that they completed the delivery, via pictures or video evidence, even though DD tracks our phones the entire time we are delivering and should be able to see if we were there or not. **New drivers are not properly warned about this,** so oftentimes when you have a "hand it to the customer" delivery, drivers don't think to take pictures or videos, and dashcams are expensive, not everyone has one. It is extremely hard to argue your way out of a contract violation if you do not have proof.
If you get 3 or more contract violations, you will be immediately suspended from the platform, and 2 puts you at risk of it. If you complete 100 deliveries without incident since the one that gave you the violation, it *will* just go away... But this is a subtle tactic used to scare drivers into taking more (usually very badly paying) orders, because they fear deactivation.
I'm not saying that you shouldn't try to get a refund, if you legitimately did not receive your order. But please, try contacting your driver directly before you contact support, and if you must contact support, really consider whether someone losing a job, even if it a side gig, is worth the amount of money you spent. You can often just lie and tell DD the order is completely wrong and they'll refund it without punishing the driver, as that's seen as a merchant error.
Also, I don't think many customers realize this: we CANNOT see delivery instructions before we accept a delivery, and they are difficult to see until after the delivery is picked up (as they are only available on a floating widget badge). If you ask for extra sauces or other things in the delivery instructions, 9 times out of 10 we will not see it until we are already on the road and headed to you. Please don't hate drivers for this; most of the drivers I've seen are more than happy to do whatever you want! But msg us via the app, DO NOT use the delivery instructions. Delivery instructions is for instructions on how to find your house or apartment if the numbers aren't very visible, or telling us to call you instead of come to your door when we arrive, that sort of thing. In fact, please be as descriptive as possible for the delivery instructions on this front- if you're ordering from a business, tell us the business name. If you're ordering from an apt, tell us the apartment complex name. If you're ordering from a house, tell us the color of your house or the cars in the driveway. It's all very helpful!
One last thing before I wrap this up: safety. Delivering is an extremely dangerous job. Pizza delivery, for example, is one of the most dangerous professions, and DD's safety features are even worse than those places. DD has implemented a feature for you to contact 911 via the Dasher app in emergencies, but often, this would still be too late. DD does NOT vet the areas for safety that they release the platform into, and there is no real recourse for violent customers aside from talking to support, which takes time and often won't communicate the issue effectively. Sometimes this works, and customers will rarely get banned from Doordash if they threaten, harass, or injure a driver. But the vast majority of these cases go unreported.
Loose dogs and carjacking are also major problems. Customers failing to notify other people in their households that they ordered delivery has led to me being threatened before. I've had people answer the door in their underwear. I had someone try to invite me into his house while wearing nothing but briefs. I had someone step out of their pickup truck carrying two rifles directly in front of me right before I delivered to their house once. I've had dogs nearly bite me - thankfully none have, I'm luckier than many others, but it's still a significant risk. A lot of people seem to trust their dogs when they really should not.
All of this, for $2.25 in base pay + a few dollars in tips.
I really do love delivering, and I do appreciate the freedom DD gives me in choosing my work schedule right now. However, the compensation is woefully bad, the company scams merchants, customers, and drivers alike, and the working conditions are very unsafe.
Idk how many people here really use DD, or what in particular can even be done about most of these issues, but I hope this enlightened some folks.
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one-time-i-dreamt · 2 years
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All the students at my university were replaced by GrubHub food delivery robots, and I was the only one that noticed it.
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odinsblog · 2 years
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Meet Hunter. She has incurable leukemia (a subset of chronic lymphocytic leukemia), along with Ankylosing Spondylitis. "I use a wheelchair for pain, as chemo has weakened my bones and the AS is fusing my spine. I also have significant fatigue from everything," Hunter told BuzzFeed.
Hunter recently caught the attention of over 3.5 million people when she took to TikTok to share an awful experience she had ordering food from Grubhub. "When people talk about disability discrimination, this is kind of what they're referencing. Yesterday, I ordered some food from Grubhub, and when my food was delivered, I received this message from my driver. ...
My driver, in retaliation for receiving a 26% tip — which he did not like — left my food in the middle of my driveway," she explains in her TikTok.
“I am in a wheelchair, so I couldn't go get my food in the middle of my driveway. I ended up having to wait an hour until my caregiver came home so I could eat. When I approached Grubhub about the issue, they decided it wasn't that big of a problem and didn't do a whole lot. So I am hoping we can spread some awareness here as to how this is discriminatory and hopefully things like this never happen again," she concluded in her TikTok.
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soupvnova · 2 years
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GO TEAM GRUB!!!! Be sure to snack and fuel up before the splatfest!
(This is not actually sponsored by grubhub.)
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solitaryscribbles · 8 months
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Deals that Make You Boogie
Lady from the animated GrubHub ads.
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morgutio · 4 months
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I think the takeaway is that if you’re going to be an asshole and leave a one star review for your delivery driver, at least also explain why you’re leaving a one star review to them. Or better yet, leave a five star review and explain what they did wrong to them and how they can do better next time. Simply leaving a rating below five stars has a high likelihood of getting your delivery driver fired. It does not teach them any lessons other than that customers are cruel.
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chrismas95 · 6 months
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animentality · 1 year
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b-a-r-c-l-a-y · 1 month
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afraid of ai rn
hearing the news of the hyperrealistic video generation is making me feel powerless and vulnerable. Like seeing places slowly have no physical menus and just have qr codes, restaurants not accepting over-the-desk orders and demanding you order stuff on grubhub, and jobs having to be applied to online than in-person. There is no "leave the internet behind" its just embedded in the whole ass social structure. I just need a second teddy roosevelt thats all i want for my birthday just a second theodore roosevelt to put his barehands on necks i do be loving reading american history from the 1860s to the 1910s rn (may have several relevance's like monopolization, highest inequality in history, strikes, anarchist riots...)
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cyborgdragongirl · 9 months
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I've thought about making this post a dozen times since december, but like
TIP your delivery drivers! at least $1 per mile. on average I can get 3-5 deliveries done an hour, and whatever you tip is all we get usually. sometimes on weekends DD will give an extra dollar per delivery but otherwise *shrug* 5 or 6 bucks always makes me happy as a delivery driver
ALSO RATE US 5 PLS
anything less than 5 actively pulls our rating down, and it is incredibly difficult to climb back up, at least in doordash, as your rating is based on your last 100 ratings. I think like 1/20 deliveries give me a rating? I got 3 1 stars in a row one week from people who messaged me and said they misclicked and then never contacted support to fix it.
and I've made 400 deliveries since then and they still haven't gone away soooo :PP
ALSO WITH JULY 4TH COMING
DON'T FUCKING FLASH YOUR DRIVERS
it always happens a ton around the holidays but like. please, put on a shirt and pants if you MUST answer the door. otherwise pls just let me leave it on your doorstep.
Because 1) mm yes thanks you're very pretty, but I just wanna hand you your food and go, I have zero energy for people and I have no idea how to appropriately react to this and also idk feels vaguely harrassey?? I certainly don't get a choice in the matter
and 2) YOUR OWN FUCKIN SAFETY?! like I'm safe, I'm not going to do anything, I'm just tryin to make a few bucks but like, girl. If I were dangerous I now have your first name and last initial, your address, if its a house and your car is in the driveway I've got the make model, and license plate number. THATS A LOT OF INFO AND YOU JUST MADE YOURSELF A TARGET
FUCK
I'm lucky enough I don't need the money and use it to pay off bills, but most of the other dashers out there are much less fortunate than me
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