when a character is written inconsistently because nobody thought about it that hard and you're like it's time for me to get in there.. and think about it that hard
one of the most infuriating things about becoming an adult is when you realize that it actually is 10x easier to solve problems by making a phone call vs literally any other communication method
If a worker who isn't the owner says ANYTHING similar to "I'm not really supposed to do this but-" and then does something that helps you, under no circumstances inform the business, including through reviews. You tell them that the worker was polite, professional, the very model of customer service and why you like to go there. You do not breathe a word of the rulebreaking.
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